VRBO Channel Bridge still down

Sallie H
Apr 15, 2024 11:23 PM
Joined Jan, 2023 16 posts

The Vrbo Channel Bridge is still broken and has been for two weeks. Any update on when it might be fixed? The status page here https://status.ownerrez.com/notices/uzlqbfevfaewdjus-vrbo-channel-bridge-failures  hasn't been updated for a week, so I was wondering if you are getting any closer to getting it back up and running again?

Thank you!

Ken T
Apr 16, 2024 10:58 AM
Joined Aug, 2019 1707 posts

Vrbo made some pretty major changes so it looks like a complete rewrite is needed, which is in work but will take some time.  However, some of our clients have found that the current version started working again, so that's worth a try - it doesn't work for everyone but you might be fortunate.

Sallie H
Apr 16, 2024 11:06 AM
Joined Jan, 2023 16 posts

I did try it before sending my request, it is still failing. It is failing later in the process, but sadly still failing. Guess I'm not one of the lucky ones.

Any idea as to how much longer the rewrite will take?

Thank you!

 

Ken T
Apr 16, 2024 11:11 AM
Joined Aug, 2019 1707 posts

Unfortunately not, but, it is very high-priority work as you are far from the only client stuck waiting for it.

Sallie H
Apr 19, 2024 1:16 AM
Joined Jan, 2023 16 posts

It Worked!!!!

Yay!! I guess it's my lucky day!

Thank you for all your hard work in getting the VRBO Channel Bridge back up and running!

Sallie H
May 9, 2024 5:35 PM
Joined Jan, 2023 16 posts

Looks like the VRBO Channel Bridge is still down/down again. I've sent a direct support message as well, but thought I'd post here for anyone else who may be having problems also.

I have version 12.15 of the channel bridge running, and it cannot find any of the transactions "Modified Since" the last time I ran the channel bridge on April 18th. I get the message "No bookings found" after it lists the reservations that had changes since the 18th. The program appears to be looking at the creation date of the reservation and skipping it even if there are payments or refunds made since the specified modification date.

I was able to run the channel bridge by exporting by reservation ID one at a time, and that did work. So there is something wrong with the Modified Since program. 

Hope that information helps identify the problem for a speedy fix.

Thank you!

 

Ken T
May 9, 2024 5:55 PM
Joined Aug, 2019 1707 posts

We're not aware of any widespread problems with Channel Bridge, but, I do see your support ticket, so we can work through the specifics of your issue in the Helpdesk and get that resolved.