Door lock/code generation requirements

Status: Declined 1 Vote
Ken T
Jul 27, 2023 8:51 PM
Joined Aug, 2019 1707 posts

This is not necessary.  It does not matter if door codes are generated - what matters is if or when they are sent to the guest.  That is done via template and triggers, and, our triggers already support all the criteria you have requested.

Michael T
Jul 27, 2023 8:43 PM
Joined Feb, 2022 3 posts

I am requesting a change to the door lock generation feature that will have further requirements prior to code generation such as having the credit card on file for a security deposit and also a signed rental agreement. I've had to delete and re-create codes multiple times for last minute bookings. I would assume this would be a simple fix?

Ken T
Jul 27, 2023 8:51 PM
Joined Aug, 2019 1707 posts

This is not necessary.  It does not matter if door codes are generated - what matters is if or when they are sent to the guest.  That is done via template and triggers, and, our triggers already support all the criteria you have requested.

Michael T
Jul 27, 2023 9:00 PM
Joined Feb, 2022 3 posts

I do not have templates or triggers that send out door codes, only condo instructions. I always assumed it's automated through the Door Lock integration feature and I use remote lock with four Schlage locks integrated. So what am I missing?

Adria H
Jul 27, 2023 10:07 PM
OR Team Member Joined Aug, 2022 130 posts

You can allow RemoteLock to generate the code any time. Do not set up remote lock to send the code to guests. Instead set up a template & trigger on OwnerRez, using whatever criteria you need, to allow it to be sent.

Here is a sample template:

https://www.ownerrez.com/support/articles/email-template-pre-arrival-door-code-door-lock-integration

 

Michael T
Jul 28, 2023 12:15 PM
Joined Feb, 2022 3 posts

Thanks Adria,

 

For my application this is being redundant. The code auto generates after each booking with the guests last four digits of their phone number. I include that information in my post booking confirmation and also in my unit instructions. So in order to use this feature I would have to change all of my communications and send another email with the door code. It seems to be too much. I have a hard enough time getting guests to read the condo instructions. It would be so simple if there was a drop down "criteria" menu in the door lock integration tab. Anyway.....please consider making this change.

 

Michael