Send only Display Names on Reviews to Vrbo

I just discovered that when a guest chooses to use a display name instead of their real name on their review of their direct-booked stay, Vrbo displays their real name instead when that review gets sent to it by OwnerRez.

To respect the wishes and privacy of guests, this needs to get fixed ASAP so that Vrbo gets and publishes only guests' display names on their reviews. 

Hi Scott,

Thanks for bringing this to our attention. We'll get a patch in place as soon as possible to correct.

Unfortunately, Vrbo only pulls each review from OwnerRez once. So reviews they have already collected from us will not be updated with the display name specified by the guest. If you are concerned about a particular review, you will need to contact their IPM support and request they remove or re-pull that specific review. 

As a partial mitigation, I do know that Vrbo only displays first name and last initial. So even though they aren't using the specified Display Name, there is no danger that they will use the full name.

Great, thanks Joel!

Did you get that patch in place for this, Joel?

I have a guest waiting to post their review anonymously.

Thanks!

Yep! I updated the status on this request to reflect that. 🙂

Excellent - thank you Joel!