Trigger For Exact Day of Week Trash Reminders

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Well, obviously it didn't happen the first half of this year.  :-/  This is why we generally avoid giving public ETAs.

Adding this function is a whole lot harder than it may appear to be at first blush, because it's entirely contrary to the way all the other messages work.  They occur when either a specific event occurs (booking is created) or at a specific time relative to a known time (e.g. 2 days before Arrival).

Something triggered on a particular day of the week is neither.  So we have to design a whole new system to handle that situation, which is of course absolutely possible, it just has to be done, which is why it hasn't happened yet.

Yes yes yes please! I desperately need this. I would love to send a text at 7pm the night before collection (Mon at most Thursdays the rest) I setup a custom field with specific property instructions 

Please Please Please

Ken,

Thanks for the update!  We desperately need this feature.  Please relay that up the chain to make this a priority, if possible!  

Thanks again!

This works! And so thankful for your thoughtful thorough instructions!!
I'm implementing on a few properties with full rollout in the next few weeks.

Hi

I see this is an old post but just wondering if this can still be done? As per post below, I also want to create a trigger that will be sent on a certain day of the week, Sunday (but will be different alternate weeks with general rubbish one week and general rubbish + recycle the next week and so on). It seems from post below this trigger can be set and then be automated by OR, but I can't see how do create it as it looks like all the triggers are linked to the booking rather than week day plus not sure how to alternate the trigger - I guess create 2 triggers, but then it needs to be linked to a specific weekday and even/odd week numbers?

Second to that if the trigger can be created, is it correct clicksend can be used to turn this triggered email to a sms to the guest? My property is in Australia so I understand OR SMS option only works in North America. 

Thanks for any assistance or tips here.

Hi Ben the guest does not need  to do anything. Providing OR has the mobile number stored as the main number, then I use the OR schedule email feature to send it a SMS the day before the rubbish is to be collected.  The collection alternates between general rubbish one week and recycle the next so it is important they put out the right bin. In the UK it is possible to use the option in clicksend to make it appears the SMS comes from my mobile so they can reply to you. This feature may not work in all countries. I also use clicksend to send SMS messages just before the guest arrives and just before they leave, using the OR triggers.

Yep I use it and it's awesome!! But I can't see how to have 2 different messages? you could leave a calendar on the fridge/guidebook? 

Here is the message i send:
Hi {CFIRST},
Just a reminder.... {PXGARBAGE}

I have a custom field for each property with the garbage instructions. Here is a sample of one:

Thanks for being eco-friendly legends! 🌿♻️
Garbage day is tomorrow Monday - Please put garbage and recycling bins at the end of the lane on THIS side of the road Sunday evening or early Monday morning.
Please bring in after they have been picked up or let us know if you will be away.

Here is a helpful guide to what can go in your recycling container:
https://www.bra.org/material-guide/recycle-in-your-bluebox/
We do not have green bin pickup at this time

Have a Trash-Tastic evening LOL

Hi Jennifer

Thanks for your reply and the detailed info you provided. Sorry if this is a stupid question, the triggers you setup, have you then done a separate one for each day of the week to cover all days a guest arrives and stays a certain number of nights over the Sunday night? The one I above I guess is for when guests arrive on a Monday only?

Thanks, Annie

Yep Thanks to Chuck K you will see his request for this in Oct 2019 and he gives his setup for each of these triggers.

It seems like a lot of work but it works and is awesome!

[Another topic was closed as a duplicate of this topic (Day(s) of the week trigger)]

hoping we'll see this feature out soon. didn't happen in 2023, hoping 2024 is the year!

I have the same too, 3 different templates, 3 different triggers for 3 different homes with 3 different trash days.

It works great. Not sure why this feature is needed at all. They should be working on allowing List View customizations be saved.

We've added a number of After the Guest has Arrived Support Center Articles that may address this request, including specific tasks.

We've added a number of After the Guest has Arrived Support Center Articles that may address this request, including specific tasks.

It is a bit concerning to see such a post, as it demonstrates a lack of understanding of what this particular request is. Most OwnerRez users who use triggers understand and likely already have set up triggers based on the currently available booking-date-related triggers.

This particular request is for triggers based on the dates of the booking AND the specific day of the week. Nothing in the support articles referenced above has anything to do with this concept. (Sorry!)

Doesnt this do what you want?  https://www.ownerrez.com/support/articles/trigger-example-channel-guest-with-contact-info-day-week-task

If I am reading this correctly there would be a trigger for Sunday, one for Monday, One for Tuesday... which are based on the arrival date?   If I want to send a garbage message on Tuesday to a guest that might be in house on garbage day I could have 7 triggers that would send the garbage message but it would be based on the number of days AFTER they had arrived.

Not sure what happens for 2 or 3 or longer week guests without creating a lot more of these....

Am I getting this right Anne?

Garbage day is Wednesday and I want to send the guest a message on Tuesday...

When arriving on Wednesday, send Garbage Message 6 Days after arrival 

When arriving on Thursday, send Garbage Message 5 days after arrival

When arriving on Friday, send Garbage Message 4 days after arrival

When arriving on Saturday, send Garbage Message 3 days after arrival

When arriving on Sunday, send Garbage Message2 days after arrival

When arriving on Monday, send Garbage Message 1 day after arrival

When arriving on Tuesday, send Garbage Message 0 days after arrival

That’s pretty useless since it’s obviously limited to only one week stays 

It is an automated work around until a more permanent solution is in place... It requires a bit of setup but once done you wouldn't have to manually remember to send them out.  You could also create additional triggers for weeks 2 or 3 by using the number of nights greater than and number of nights less than.    Is it ideal NO.   But if this is a big issue for you there is a way to work around it until a solution is created that sends an email, sms or channel message on a specific day of the week.

Thanks Anne... I will give it a try.

It is an automated work around until a more permanent solution is in place... It requires a bit of setup but once done you wouldn't have to manually remember to send them out.  You could also create additional triggers for weeks 2 or 3 by using the number of nights greater than and number of nights less than.    Is it ideal NO.   But if this is a big issue for you there is a way to work around it until a solution is created that sends an email, sms or channel message on a specific day of the week.

I have used and setup the work around, which was a brilliant bit of logical thinking by its original creator, but it only works for the first week of a stay. The number of nights greater and less than idea does not get the weekly notice to repeat in a second or third week. To do that, one would have to add another seven nights of 'code' for the second week, and another set of seven for the third, and so on and so on.

So while it IS a great workaround, it certainly has its limitations and can't be considered a real solution. It is also quite easy to get a mistake or two in all of the if/then statements when setting it up, as each line has to be individually adjusted for the particular day of the week one is after (speaking from experience here). It is a great idea to copy oneself in the email in order to see what the guest is receiving, and troubleshoot any issues with it based on the results it produces.