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We just released an option for this on the template -- you can now pick no theme at the bottom of the email template edit which will make any header/footer go away.
Didn't get to the channel manager…
(Posted Sep 21, 2018 4:47 PM)
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Sep 21, 2018 4:47 PM |
General Help and Questions » Flagging Notes
If you mark the "Has Problem" flag on the booking, it'll show with new quotes/inquiries for the same guest as long as they are all linked together.
(Posted Sep 21, 2018 4:46 PM)
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Sep 21, 2018 4:46 PM |
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Yep, there's not really a way for us to do this on our end.
(Posted Sep 21, 2018 4:46 PM)
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Sep 21, 2018 4:46 PM |
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Yep, we're working on an update that'll let you set the theme to use (or none) for a given template.
(Posted Sep 14, 2018 12:44 PM)
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Sep 14, 2018 12:44 PM |
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The fees and taxes don't output automatically on the rate sheet because there can be some differences in criteria (for example, your case where it only applies next year). We will add those at some p…
(Posted Sep 14, 2018 12:44 PM)
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Sep 14, 2018 12:44 PM |
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Still working on all of those integrations! Air and VRBO have channel bridge imports now: https://www.ownerrez.com/support/articles/channel-bridge. We're working on exports for rates etc. for those. …
(Posted Sep 14, 2018 12:40 PM)
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Sep 14, 2018 12:40 PM |
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That's very interesting... I didn't realize TA blocked content based on message content. Is it that they block anything HTML?
I thought it was that they blocked all communication until the guest has…
(Posted Sep 11, 2018 10:32 PM)
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Sep 11, 2018 10:32 PM |
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Yep, it was just a display issue in the text on the page, but the payment still works fine. Just pushed up a quick fix to show payments - refunds instead of just payments in that box (so it will now …
(Posted Sep 8, 2018 12:20 AM)
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Sep 8, 2018 12:20 AM |
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I see it -- that's a bug, I've got it filed to fix.
However it's only affecting the text in the green box -- notice that you can now make the payment below.
Let the guest know to do it that way on …
(Posted Sep 7, 2018 11:53 PM)
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Sep 7, 2018 11:53 PM |
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If you're worried about any card refunds, just start from step (b) above -- step (b) and (c) are just recording a manual offset to note what happened so there is a balance due in OwnerRez again. Reco…
(Posted Sep 7, 2018 12:37 PM)
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Sep 7, 2018 12:37 PM |
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It applies to every direct booking. That's part of the arrangement with TravelGuard that allows us to offer low prices -- they've got to spread risk.
For calendar imported bookings, you can apply da…
(Posted Sep 7, 2018 12:16 PM)
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Sep 7, 2018 12:16 PM |
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... actually, scratch that. There's a better way to do it that you can do yourself.
a) try a void and a refund on the payment. If that works, you're done. If not...
b) click "change details" and put…
(Posted Sep 7, 2018 11:22 AM)
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Sep 7, 2018 11:22 AM |
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Ouch, that's not good!
So in OwnerRez, you can click on the payment and refund it -- all of those operations are available in OwnerRez without dropping to your merchant gateway account. You can also…
(Posted Sep 7, 2018 11:19 AM)
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Sep 7, 2018 11:19 AM |
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Yep, you can turn damage protection on and off at any time or adjust the tiers as you want. When you turn it on it will apply to new bookings but not existing ones (although you can add it to existin…
(Posted Sep 6, 2018 11:08 PM)
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Sep 6, 2018 11:08 PM |
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To do this, go over to the Rules tab of the quote or booking and set secdep to "Do Not Reserve" there. The rules tab on the quote and booking mirrors the relevant rules that are also set on the prope…
(Posted Sep 6, 2018 10:42 PM)
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Sep 6, 2018 10:42 PM |
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It looks like these guests are for inquiries, not bookings. Are you getting value from forwarding those notifications in? Evolve is tough because they give 0 info in the iCal.
Couple options here...…
(Posted Sep 6, 2018 10:39 PM)
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Sep 6, 2018 10:39 PM |
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We don't have direct integration with MailChimp.
Instead, use the Email List report in the Reports section to dump all of the data from OwnerRez and import that into Mailchimp or any other email too…
(Posted Aug 31, 2018 1:39 PM)
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Aug 31, 2018 1:39 PM |
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I believe HomeAway requires 5+ properties to be configured as a property manager.
(Posted Aug 23, 2018 6:08 PM)
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Aug 23, 2018 6:08 PM |
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Here's how to fix that: https://www.ownerrez.com/support/articles/403-error-whitelisting-wordfence
That example discusses Elementor but the fix will work for any visual builder.
(Posted Aug 21, 2018 6:11 PM)
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Aug 21, 2018 6:11 PM |
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The widgets should automatically resize down on small screens -- do you have an example page where that's not working?
(Posted Aug 21, 2018 4:27 PM)
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Aug 21, 2018 4:27 PM |
