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Looking at those requirements, it seems like the electronic signature on the rental agreement should suffice. It actually calls out specifically the electronic signature as valid, as well as written …
(Posted Jun 6, 2018 2:31 PM)
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Jun 6, 2018 2:31 PM |
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There isn't currently an auto email that goes out because of all of the different reasons that might cause the charges to be changed.
Instead, the best thing to do is to make an email template for t…
(Posted Jun 5, 2018 4:46 PM)
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Jun 5, 2018 4:46 PM |
General Help and Questions » IMPORT ERROR
Send the file to help@ownerreservations.com and I'll have a look.
(Posted Jun 4, 2018 10:27 PM)
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Jun 4, 2018 10:27 PM |
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We answered this on a support ticket but just wanted to circle up here in case anybody else has the same issue.
The problem in this case was that the OwnerRez calendar import was set to "bookings on…
(Posted Jun 4, 2018 6:45 PM)
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Jun 4, 2018 6:45 PM |
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Welcome! I see you've started setting up your account, do you have any questions?
I noticed you've got a website -- here's the article about how to add widgets to your site: https://www.ownerrez.com…
(Posted Jun 4, 2018 6:33 PM)
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Jun 4, 2018 6:33 PM |
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This is a great idea and something we have planned for dev. Basically you would be able to grant portal access accounts to your staff: https://www.ownerrez.com/support/articles/portal-access and then…
(Posted Jun 4, 2018 6:30 PM)
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Jun 4, 2018 6:30 PM |
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No, it's not implemented yet :-( Still a manual process. We have it on the dev list.
(Posted Jun 4, 2018 6:29 PM)
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Jun 4, 2018 6:29 PM |
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There are stay reports for either a single day or a date range.
(Posted May 31, 2018 1:47 PM)
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May 31, 2018 1:47 PM |
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A couple of months ago, Facebook added a new restriction. You now can't add an app to your page unless you've got at least 2,000 followers. We're looking at ways to get round that restriction or get …
(Posted May 29, 2018 12:35 PM)
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May 29, 2018 12:35 PM |
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That's a great one! Could be just as simple as a file upload link for now and then define some types and organizations later.
(Posted May 29, 2018 12:31 PM)
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May 29, 2018 12:31 PM |
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Yep! You can still filter for canceled bookings in the list view, but the way you filter has changed a bit from the last post. To change a filter, click the Filter button. Then filter booking status …
(Posted May 29, 2018 12:30 PM)
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May 29, 2018 12:30 PM |
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Yep, it's the later of 30 days before arrival or the final payment. In other words, if they book more than 30 days out, they can take the insurance later up to 30 days before arrival. If they book in…
(Posted May 29, 2018 12:27 PM)
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May 29, 2018 12:27 PM |
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To set min nights and max guests, go to the Rules section of each property and look near the bottom of that area.
[img https://cdn.orez.io/w/images/d40f06d0329744ec9139e259f2ff926f.png]
(Posted May 23, 2018 7:29 AM)
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May 23, 2018 7:29 AM |
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This post is pretty old -- we're up to 20 gateways now: https://www.ownerrez.com/support/articles/payment-methods -- is yours any of those?
If not, which gateway is it? Sometimes a processor will su…
(Posted May 10, 2018 11:51 AM)
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May 10, 2018 11:51 AM |
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The refundable secdeps or the cleaning fees? The refundables aren't in yet, but I'm not sure what's being asked about the cleaning fees.
(Posted May 8, 2018 9:01 AM)
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May 8, 2018 9:01 AM |
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We just released a new update for Triggers that adds several powerful features and lays the groundwork for new criteria. Here's what's new:
* Payment Status criteria
* Send before triggers the f…
(Posted May 5, 2018 10:18 AM)
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May 5, 2018 10:18 AM |
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Yep, and that's the thing -- to get the right balance you really have to add the discount or surcharge on each payment and not overall. If you do that, then it could be confusing to the guest to init…
(Posted May 3, 2018 1:57 PM)
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May 3, 2018 1:57 PM |
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Yep, you can't auto discount on payment method either. The basic problem is, what if they change payment methods throughout the booking? Like, start with a check then do a credit card but they've sti…
(Posted May 2, 2018 7:49 PM)
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May 2, 2018 7:49 PM |
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Go to the Transactions tab of the booking, find the scheduled payment and click on it in the list. Then you can delete it from there.
(Posted May 1, 2018 6:56 PM)
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May 1, 2018 6:56 PM |
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There is still not an automatic way to enforce it, but the optional method above still works.
(Posted May 1, 2018 6:55 PM)
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May 1, 2018 6:55 PM |
