Chris Hynes

OwnerRez Team Member
Joined October 2012
1401 posts
Topic

General Help and Questions » Legal Agreements

Is that basically the list of charges you're looking for? If so, the best way is to insert the entire list via the following field: {BCTAB}

(Posted Mar 12, 2018 5:50 PM)

General Help and Questions » Arrival Departure rule restrictions

That's also possible as seasons can be specific to properties. Create one more Summer season, and use one for the week long property and one for the 2 night property. Tip: name the two Summer's sligh…

(Posted Mar 9, 2018 10:06 AM)

General Help and Questions » Arrival Departure rule restrictions

Yep, you can do that based on seasons. The rules on each property are the default, but go to Settings > Seasons and click on a season and you can set overrides for a given season. [img https://cdn.o…

(Posted Mar 8, 2018 10:06 PM)

Feature Requests » Add Listing Site to Auto Responder Setup Options

Yep! We added support for that on the autoresponder a month or two ago. To configure, go to the autoresponder settings and pick a "double blind" template (see screenshot). You can use the same one or…

(Posted Mar 2, 2018 12:25 PM)

Feature Requests » Simplified Quote for Customer

We don't currently have a way to automatically simplify the quote charge descriptions, but it is on the to do list. You could go and change charges manually and edit the descriptions. What are you l…

(Posted Mar 1, 2018 11:41 PM)

General Help and Questions » Automated reminder prompts for legal agreements

We don't currently have a way to automatically follow up on legal agreements, but you can filter the list to show bookings with no legal agreement signed (see screenshot). You can see the responses …

(Posted Mar 1, 2018 11:39 PM)

Feature Requests » Trip Insurance

It's on our radar and we should be able to do it at some point, but haven't put it in as of yet.

(Posted Feb 28, 2018 9:56 AM)

General Help and Questions » HomeAway/VRBO calendars are down

The VRBO feeds look to be up now, after over 24 hours of downtime. Syncs are now working. If you had a sync you disabled during this period, you can now re-enable it. We'll keep monitoring the situa…

(Posted Feb 25, 2018 9:30 AM)

General Help and Questions » HomeAway/VRBO calendars are down

We've noticed some intermittent issues with HA/VRBO iCal feeds over the past couple of days. This morning around 1AM all HA/VRBO calendars started returning HTTP ERROR 500 instead of a valid iCal fee…

(Posted Feb 24, 2018 12:19 PM)

General Help and Questions » Booking.com doesn't provide enough guest payment details to process payments through Ownerrez?

You can't turn off the rate push -- booking.com forces it on the connection, actually. Instead, we've got a rate adjuster on the channel settings so you can +20% and that'll be applied to your rates…

(Posted Feb 23, 2018 11:23 PM)

General Help and Questions » Booking.com doesn't provide enough guest payment details to process payments through Ownerrez?

Yep, there's now a dashboard where you can enter and manage the property and rates, and they support iCal sync. We're actually working on direct booking.com integration right now, which will be rele…

(Posted Feb 23, 2018 6:49 PM)

Feature Requests » Dynamic pricing

What particular parts of dynamic pricing do you like? Is it automatically calcing based on time of year, looking at other properties in the area, or what?

(Posted Feb 23, 2018 6:46 PM)

General Help and Questions » Inquiry Widget with Property Selector?

Yep, it is "single" because it can do only one property at a time, but I went ahead and removed that suffix because you're right, it can be confusing.

(Posted Feb 20, 2018 5:25 PM)

General Help and Questions » Inquiry Widget with Property Selector?

You can do this by creating a booking/inquiry widget and turning on the "show property selector" option. You can also combine this with the property/availability search widget which will let guests …

(Posted Feb 18, 2018 12:35 AM)

General Help and Questions » Additional fields on lease agreement or check out form to prevent over occupancy

If the fields are set to show and be required on checkout, it will show them both on quote checkout and when later sending a renter agreement signing link. However if the booking arrival date has alr…

(Posted Feb 17, 2018 4:59 PM)

General Help and Questions » How to make a discounted booking

To change the charges, go to the Charges tab of the booking or quote (you can do it in either place depending on whether the guest has actually booked). The simplest thing to do is to add a new charg…

(Posted Feb 15, 2018 6:12 PM)

General Help and Questions » ical export - not showing details

Can you double check that you copied the link from the custom iCal and not the default one? I grabbed one of your custom iCal's and added it to my Google calendar and it came through correctly (see b…

(Posted Feb 14, 2018 10:14 PM)

General Help and Questions » Add Refund/Reimbursement

Where are you looking for the refund option? You can currently go to the Transactions tab and record a refund there.

(Posted Feb 11, 2018 11:13 AM)

General Help and Questions » Changing dates & charges

Sure! The easiest thing is go to the Dates tab of the booking and change them. If you haven't changed the charges from the default charges, you can recalculate them at that point. Or if you have chan…

(Posted Feb 11, 2018 11:13 AM)

General Help and Questions » HomeEscape - again/dates

We just pushed out an update that should handle all of those date formats for HomeEscape. Can you send through another test inquiry and see how it looks on your end?

(Posted Feb 11, 2018 12:35 AM)