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Could you also explain why an inquiry is triggered when someone is initiating a booking via my website, which uses the booking widget, and how I can prevent a message to them from being triggered in …
(Posted Feb 21, 2024 4:34 PM)
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Feb 21, 2024 4:34 PM |
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There's a complication in this, in that when someone is starting to book on my website, I get notification of it being an inquiry.
When you get that alert saying that "Book Now started by Joe Bl…
(Posted Feb 21, 2024 4:29 PM)
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Feb 21, 2024 4:29 PM |
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Also, I'm not seeing a condition for time of day for the trigger to go off. This is important, as if I receive an inquiry during the daytime when I'm awake or not away, then I don't want a triggered …
(Posted Feb 21, 2024 4:16 PM)
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Feb 21, 2024 4:16 PM |
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We actually have a task to do this on our near-term roadmap. Not a trigger, but a "bulk send" tool basically that lets you select active/future bookings right on the main Bookings list view and then…
(Posted Feb 15, 2024 7:47 AM)
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Feb 15, 2024 7:47 AM |
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Great suggestion! One tip - you can filter the ribbons calendar (using the Bookings filter button at the top) to see which ribbons have "renter agreement signed" versus ones that don't. That's not …
(Posted Feb 15, 2024 7:39 AM)
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Feb 15, 2024 7:39 AM |
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Just as a follow-up to anyone reading this... We integrate with a number of third party device platforms that DO already support Yale Wifi and other Yale locks . RemoteLock and Jervis for instance. …
(Posted Jan 30, 2024 12:45 PM)
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Jan 30, 2024 12:45 PM |
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Hi Richard and Dallas, any email message that you send to the booking (which goes to the platform email address) will land in the message system and, thus, echo back a "new message". This includes t…
(Posted Jan 30, 2024 8:04 AM)
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Jan 30, 2024 8:04 AM |
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Hi everyone,
If you are seeing an "echo" message coming back from Booking.com, that is probably happening because you have a trigger in OwnerRez sending an email template to your Booking.com gues…
(Posted Jan 29, 2024 7:58 AM)
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Jan 29, 2024 7:58 AM |
General Help and Questions » Owner Portal
Hey James,
Have you considered configuring "portal branding" feature? It's free, and it would allow you to give your owner a simple URL to remember using your own domain name like:
https://p…
(Posted Jan 24, 2024 11:04 AM)
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Jan 24, 2024 11:04 AM |
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Great idea, Heroes. We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings. We had not talked about the currency thin…
(Posted Jan 22, 2024 12:08 PM)
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Jan 22, 2024 12:08 PM |
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Hi Rachel P! I noticed your reply here which led to me finding your account and ticket conversations with helpdesk. I just responded to you there too, but your website is good to go and live. I ex…
(Posted Jan 22, 2024 11:28 AM)
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Jan 22, 2024 11:28 AM |
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Thank you, @Undercard_Wonder, for that response.
There's some great ideas there - some we've already considered, but others that are new or different that we should discuss. I have added some of…
(Posted Jan 18, 2024 10:24 AM)
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Jan 18, 2024 10:24 AM |
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@Undercard_Wonder:
We're not happy with our response times either, believe me. We are burning a lot of calories on it - both in handling response the best way we can, and figuring out how to do …
(Posted Jan 15, 2024 6:08 PM)
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Jan 15, 2024 6:08 PM |
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So, look for OwnerRez versus Owner-Rez? What are other common names used by phfishers? by Katherine E (/forums/users/347356718) – Nov 22, 2023 3:33 PM (UTC)
The primary domain name we use now …
(Posted Nov 22, 2023 4:18 PM)
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Nov 22, 2023 4:18 PM |
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Quick update here... Keep your eye out for the weekly Product Update blog post, which will discuss this in more detail, but an update went out this morning that included some Schlage fixes:
* De…
(Posted Nov 15, 2023 10:57 AM)
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Nov 15, 2023 10:57 AM |
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Quick update here... Keep your eye out for the weekly Product Update blog post, which will discuss this in more detail, but an update went out this morning that included some Schlage fixes:
* De…
(Posted Nov 15, 2023 10:53 AM)
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Nov 15, 2023 10:53 AM |
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If I set my door codes to generate 7 days prior to guest arrival, will it set if a guest books less than 7 days out? I have many bookings on Airbnb in off seasons that are less than 3 days and don't…
(Posted Nov 8, 2023 8:55 AM)
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Nov 8, 2023 8:55 AM |
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Eric - Can I be a part of the Hubitat beta? by Chris O (/forums/users/347431598) – Nov 6, 2023 6:19 PM (UTC)
Yep. Use the contact form (https://www.ownerrez.com/contact/us) to send a ticket …
(Posted Nov 8, 2023 8:49 AM)
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Nov 8, 2023 8:49 AM |
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When does the guest receive the code?
by Asha P (/forums/users/347417877) – Nov 3, 2023 4:28 PM (UTC)
The short answer is: whenever you decide to send it to them. The code itself is generate…
(Posted Nov 5, 2023 11:32 AM)
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Nov 5, 2023 11:32 AM |
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Hi, can you tell me if we will be able to adjust the check in and check out times for each individual guest? by Wanderlustpines (/forums/users/347416036) – Nov 3, 2023 1:25 AM (UTC)
Yes, this f…
(Posted Nov 5, 2023 11:05 AM)
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Nov 5, 2023 11:05 AM |
