Paul W

OwnerRez Team Member
Joined June 2009
833 posts
Topic

Feature Requests » Texting (SMS) from OwnerRez

[quote=CWV]Hi OR crew, With you all hiring and really growing, where in the list of priorities is the texting feature. We considering signing up to use a service called TextMagic (https://www.textm…

(Posted Jul 6, 2020 1:35 PM)

Blog » Airbnb Makes It Harder To Email Guests, Adds Last Min. Discount, Expedia Dumping HomeAway & Officially Going "Vrbo" Everywhere

https://www.ownerrez.com/blog/product-updates-airbnb-messages-inbox-seeing-owners-merging-cancelled-bookings-channel-amenities-for-cleaning 😮🎉 Watch our blog for Product Update posts every Wed. …

(Posted Jul 3, 2020 12:44 PM)

Blog » Website Custom Headers & Menus, Houfy channel integration, Google Fonts, Rate Tweaks

We are pushing prices, but I don't think Houfy is using those prices yet - that's my understanding. I can verify that we are def. providing the pricing feeds to them, but I noticed in the listings I…

(Posted Jul 2, 2020 3:21 PM)

Blog » Website Custom Headers & Menus, Houfy channel integration, Google Fonts, Rate Tweaks

I updated pricing manually on a listing that was just mapped to Houfy (ie. updated pricing on the Houfy side) and it published through okay. The live listing looks correct and provides the right quo…

(Posted Jul 2, 2020 12:34 PM)

Blog » Website Custom Headers & Menus, Houfy channel integration, Google Fonts, Rate Tweaks

We're still working through pricing integration and a couple other things with them. We are pushing rates, but they've asked for some changes to fit how they do things. Let us know what you hear ba…

(Posted Jul 2, 2020 12:27 PM)

Blog » Website Custom Headers & Menus, Houfy channel integration, Google Fonts, Rate Tweaks

It's Wednesday - cheers on getting halfway through the week! Some major updates came out this past week, and we're excited to finally be about to talk about them. In total, there were 17 updates …

(Posted Jul 1, 2020 3:49 PM)

General Help and Questions » Just received email from Stripe. They will hold the CC fee on refunds even for grandfathered accounts

@Lauren: Everyone does it different. Some due impose a cancellation flat fee (call it 100 bucks) or pass the Stripe fee on to the guest.

(Posted Jun 27, 2020 12:38 PM)

Blog » Any of you nice people want to work for OwnerRez? I mean officially; not just on Facebook 😀

By API expert, do you mean developer/engineer? If so, we may be looking for another dev in 6 months or so, but first the CSR and QA side.

(Posted Jun 27, 2020 12:38 PM)

Blog » Airbnb Messages Inbox, seeing owners, merging cancelled bookings, channel amenities for cleaning

Thanks for the input, Ragip! We have a lot in store of messaging, so keep the feedback coming.

(Posted Jun 27, 2020 12:37 PM)

Introduce Yourself! » Here for the first time - hello and search question.

Hi Laurie, Welcome! The search bar under the Support menu will search support articles, videos, forum posts and blog posts combined. You can also narrow it down to just one of those. https://www.…

(Posted Jun 27, 2020 12:36 PM)

Blog » Ascent processing, Dutch Airbnb, website & widget properties, FL.com rates, duplicate inquiries, email culture

Happy Hump Day! Let's talk updates. Last week we were short-staffed and had a bunch of things in transition, so there was no Wednesday update. This week, we'll discuss the 17 updates that occurr…

(Posted Jun 24, 2020 11:50 AM)

Blog » Airbnb Messages Inbox, seeing owners, merging cancelled bookings, channel amenities for cleaning

HI Jennifer, that isn't related to OwnerRez. I've seen that happen to Airbnb messages as well - not sure why/how/what causes that.

(Posted Jun 24, 2020 10:44 AM)

General Chat » Anyone using RedAwning

As it happens, this past week's survey asked about this topic. Some channels on there we're considering (or already working on) adding: https://www.ownerrez.com/blog/what-channel-api-changes-should-…

(Posted Jun 14, 2020 10:50 AM)

General Help and Questions » Guest choice damage protection - is it here?

Not yet. It's not scheduled for dev yet, but we know the program we want to offer. So much to do.

(Posted Jun 14, 2020 9:37 AM)

General Chat » Anyone using RedAwning

We explored a couple channel managers and even got close to integrating with them a couple times. In the end, this was our view: https://www.ownerrez.com/support/articles/channel-management-third-pa…

(Posted Jun 14, 2020 9:35 AM)

Blog » Any of you nice people want to work for OwnerRez? I mean officially; not just on Facebook 😀

Funny - after a couple more CSR's, we're looking to add a QA as well. We produce updates faster than we can test them, so our releases get backed up on QA for a week or two. A part-CSR/part-QA woul…

(Posted Jun 14, 2020 9:33 AM)

General Help and Questions » Update language in {BBINFO}

Yes, an important change. Thanks for the nudge.

(Posted Jun 14, 2020 9:24 AM)

General Chat » Streaming Content for guests?

[quote=BlueMtnCabins]You must have found magical housekeepers and magical guests. Ours do not read anything and housekeepers cannot even...[/quote] I feel your pain, believe me. It took a long time…

(Posted Jun 10, 2020 9:28 PM)

Blog » Airbnb Messages Inbox, seeing owners, merging cancelled bookings, channel amenities for cleaning

It's Wednesday, so let's talk updates! This past week, we released a small part of the "long term stuff" I referenced last Wednesday. But what long term stuff, you say??! Think messaging. Think…

(Posted Jun 10, 2020 6:43 PM)

General Chat » Streaming Content for guests?

[quote=Chris L]Although you might end up field inquiries from people confused about YouTube vs. YouTube TV. :P[/quote] That was my biggest concern! I wish Google had named it something different.

(Posted Jun 10, 2020 5:34 PM)