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Sorry to hear that, BlueMtn. Our stats show huge surges across the board. In fact, we've had record days lately in several booking categories - with specific channels and types of bookings, not eve…
(Posted May 18, 2020 3:28 PM)
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May 18, 2020 3:28 PM |
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Happy Friday everyone! In many places around the world, bookings are surging back strong and we're glad to see it.
If you haven't seen it already, check out the To Guests, With Love campaign. 💓…
(Posted May 15, 2020 2:54 PM)
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May 15, 2020 2:54 PM |
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We're happy to announce that we've partnered with Perfect Price to offer its customers the industrys first AI-based dynamic pricing solution. Perfect Price brings something unique and compelling to…
(Posted May 11, 2020 4:17 PM)
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May 11, 2020 4:17 PM |
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Hi everyone, we'd like to announce that we now support Parakeet door locks!
For those of you that don't know, Parakeet has a platform that can automate door locks, thermostats, sensors, garage do…
(Posted May 6, 2020 2:52 PM)
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May 6, 2020 2:52 PM |
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Hi Katy,
That information is many years old. RentalGuardian is now our carrier and carries a better product line. TravelGuard was a great option at the time, but again that's many years old now.
H…
(Posted May 1, 2020 3:57 PM)
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May 1, 2020 3:57 PM |
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Before you run home for the day, here's an exciting little Monday tidbit... OwnerRez now supports integration with Beyond Pricing!
For those of you that don't know, Beyond Pricing is a recognize…
(Posted Apr 27, 2020 6:06 PM)
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Apr 27, 2020 6:06 PM |
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Unfortunately, no. What we recommend is to make the new booking have a $0 amount and note on it that the guest already paid from the old booking - and that revenue is counted. Or... record a dummy…
(Posted Apr 21, 2020 9:11 AM)
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Apr 21, 2020 9:11 AM |
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Hey Michael, thanks for the ideas!
(Posted Apr 21, 2020 9:10 AM)
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Apr 21, 2020 9:10 AM |
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Hi Joe,
I opened a few of your listings directly and I see what you mean. They redirect back to the Airbnb home page. I don't see anything wrong with your API connection on our side - it's active …
(Posted Apr 21, 2020 9:08 AM)
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Apr 21, 2020 9:08 AM |
General Help and Questions » 2022 Calendar
Hi Margaret,
The rate calendar only goes out to 2 years from now. However, you can use the "Spot Rates" tab next to that to manually set in bulk the date ranges and amounts you want beyond that. I…
(Posted Apr 21, 2020 8:56 AM)
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Apr 21, 2020 8:56 AM |
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Hi Teena,
It will work that way if you tell them which custom field to fill in yes. However, you typically don't need to do that. You could simply just have them both sign the same agreement and i…
(Posted Apr 21, 2020 8:52 AM)
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Apr 21, 2020 8:52 AM |
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Paul here from OwnerRez. 👋 In the age of Coronvirus, we know users are struggling with processors changing rules and locking down on future funding - even changing their policies mid stream. We'v…
(Posted Apr 20, 2020 4:45 PM)
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Apr 20, 2020 4:45 PM |
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[quote=Dewey Getaway]Where do we put an address on file? I checked my profile and don't see a place to enter the address.[/quote]
Each property needs to have an address. So go to Properties menu > …
(Posted Apr 12, 2020 5:48 PM)
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Apr 12, 2020 5:48 PM |
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There is actually something you can do to insert screenshots into forum posts if you know how to do it...
Use a BB style img tag. So in other words say:
[img https://cdn.orez.io/w/images/337ea6242…
(Posted Apr 1, 2020 9:51 PM)
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Apr 1, 2020 9:51 PM |
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The rates update actually **does** deal with current world events. The single biggest support issue in the past 10 days was not about forced gaps. It was about quickly changing seasonal rates to "c…
(Posted Mar 30, 2020 9:10 AM)
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Mar 30, 2020 9:10 AM |
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[quote=Chris L]... this is way more important now than, say, a new rates editor.[/quote]
Our new rates editor is a fundamental change that fixes a years-long problem, not just some new UI candy we t…
(Posted Mar 29, 2020 8:22 PM)
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Mar 29, 2020 8:22 PM |
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Select the 'Other' option and then put in the calendar export link from OwnerRez.
Here's a step by step guide for TripAdvisor, both importing and exporting calendars:
https://www.ownerrez.com/suppo…
(Posted Mar 29, 2020 10:33 AM)
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Mar 29, 2020 10:33 AM |
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[quote=OPCD TX]I thought by law in the USA you can not make travel insurance a requirement?[/quote]
This is true. We are going to be amending our settings to not allow the "make required" option. …
(Posted Mar 28, 2020 12:08 PM)
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Mar 28, 2020 12:08 PM |
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[quote=OPCD TX]Another question, if the guest booked less than 2 weeks ago but their arrival date is less than 30 days away, are they not allowed to purchase the CFAR because the travel date is less …
(Posted Mar 28, 2020 12:05 PM)
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Mar 28, 2020 12:05 PM |
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[quote=Jami V]How does this work for bookings that come from Airbnb and Homeaway? [/quote]
What many of our users do is to use a trigger email to tell Air/HA bookings about TI after the fact and ask…
(Posted Mar 28, 2020 12:00 PM)
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Mar 28, 2020 12:00 PM |
