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[quote=OPCD TX]What if a guest decided, today, to push their dates back to 3 months from now and there was a cost to move the dates; would today mark the date as if this was a new booking? Since we a…
(Posted Mar 25, 2020 12:05 PM)
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Mar 25, 2020 12:05 PM |
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There's no way to force gaps for the time being. We are working on adding that - it is often requested. If you allow shorter gap minimums, you could remove that for the time being, but that isn't r…
(Posted Mar 24, 2020 9:32 AM)
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Mar 24, 2020 9:32 AM |
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Thanks for the suggestion, Chuck. On each booking > Legal tab, it should show the renter agreement that was signed with a copy of the PDF archived there.
(Posted Mar 24, 2020 9:30 AM)
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Mar 24, 2020 9:30 AM |
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@Sheila: Sorry, I missed that first part! In theory, you can upgrade standard TI to CFAR but you'd have to call RentalGuardian to do that as we don't have the ability built in yet and it would have…
(Posted Mar 24, 2020 9:22 AM)
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Mar 24, 2020 9:22 AM |
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@Sheila: You can't make CFAR required at this time. The guest would have to select it.
@Solterra Beach V: The purchaser (ie. traveler) must be a US resident to buy CFAR. This is a hard and fast re…
(Posted Mar 23, 2020 7:44 PM)
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Mar 23, 2020 7:44 PM |
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[quote=Deb's Beach Cond]Does the CFAR cover cancelling for the co vid 19 virus at 100% or 60%?
[/quote]
This depends on entirely when the TI policy was purchased. If it was purchased back before cov…
(Posted Mar 23, 2020 6:23 PM)
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Mar 23, 2020 6:23 PM |
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Due to the coronavirus scare, we've had a zillion requests in the past week to provide a Cancel For Any Reason (CFAR) option on travel insurance. We've had CFAR on the backlog for awhile, but the …
(Posted Mar 23, 2020 4:34 PM)
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Mar 23, 2020 4:34 PM |
General Help and Questions » Minimum Dates
Thanks, Lydia! Yes, that's exactly right - check the property rules. Specifically check that your 2 and 3 night minimums are in the right spot. They should be on the left side. So it should read …
(Posted Mar 17, 2020 10:17 AM)
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Mar 17, 2020 10:17 AM |
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Lydia is correct. Just to clarify for Randy, there is a booking criteria for this already on Triggers. It's in the lower booking criteria section on the trigger page. See here:
[img https://cdn.or…
(Posted Mar 17, 2020 10:15 AM)
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Mar 17, 2020 10:15 AM |
General Help and Questions » Lynnbrook?
Lynnbrook does not return fee data in the transaction, nor do most other processors and gateways. In fact, the only one we know of (anywhere) is Stripe and they only do it because they're an aggregat…
(Posted Mar 17, 2020 10:13 AM)
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Mar 17, 2020 10:13 AM |
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Randy, there are no cancellations for travel insurance. That's the whole point of travel insurance - to cover cancellations and trip interruptions. If the booking is made in mistake and cancelled r…
(Posted Mar 17, 2020 8:20 AM)
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Mar 17, 2020 8:20 AM |
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Many users have asked about Travel Insurance coverage and what the official policy is. It has changed a bit as time has progressed. RentalGuard and InsureStays have put out an official FAQ at thi…
(Posted Mar 16, 2020 9:27 AM)
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Mar 16, 2020 9:27 AM |
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CSS won't work in emails, Rich. Virtually every email program on the planet (Gmail, Outlook, Apple, Android) all strip that stuff out. Even a lot of normal HTML gets removed. Are you trying to cre…
(Posted Mar 14, 2020 9:30 AM)
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Mar 14, 2020 9:30 AM |
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That IS it actually. 😜
If you preview your agreement (I assume you're talking about the "BOOKINGRA" agreement) against bookings, they are showing 1 day because the booking rule is 1 day. Yes, the …
(Posted Mar 14, 2020 9:29 AM)
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Mar 14, 2020 9:29 AM |
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Check out our Line Item Pivot report. This breaks down every booking with cleaning, tax, fees, etc side by side. It's become the go-to report for things like this.
(Posted Mar 14, 2020 9:18 AM)
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Mar 14, 2020 9:18 AM |
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Hate to say it, Ross, but you're screwed on FlipKey/TripAdvisor. They allowed 5 properties for a long time and then in the last year moved it to like 25. They said they would drop to 15 for OR user…
(Posted Mar 11, 2020 4:52 PM)
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Mar 11, 2020 4:52 PM |
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To be fair to OP, this blog post is 8 years old. Much has changed in the STR industry over the last 8 years. Notice that Airbnb wasn't even on that list (it didn't exist yet). We need a new one of…
(Posted Mar 11, 2020 4:47 PM)
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Mar 11, 2020 4:47 PM |
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Hi OPCD, no idea what you mean! We do not remove photo captions from photos. Did you have that happen to a property?
(Posted Mar 11, 2020 4:45 PM)
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Mar 11, 2020 4:45 PM |
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Not yet and more's the pity. Still very much needed and a highly requested To Do on our roadmap. The last couple years were filled with deviations for channel integration. When we finally got HA a…
(Posted Mar 11, 2020 4:44 PM)
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Mar 11, 2020 4:44 PM |
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Gap rules will reduce the minimum number of nights require TO the gap until it hits your minimum. So if there's a gap between the 28-day bookings, it will use that gap as the new required minimum un…
(Posted Mar 11, 2020 4:43 PM)
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Mar 11, 2020 4:43 PM |
