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The {PINSTCHECKIN} field code is a built-in field code. It pulls from whatever is in the Property > Guest Instructions > Check-In Instructions field.
[img https://cdn.orez.io/w/images/1e2f51a06b0c4…
(Posted Nov 15, 2019 11:58 AM)
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Nov 15, 2019 11:58 AM |
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[quote=BlueMtnCabins]Question, does that mean that on quote guest can select either RDD or Guest option? As my RDD is set as separate not taxable item on quote. [/quote]
Yes, but it depends on how y…
(Posted Nov 13, 2019 12:44 PM)
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Nov 13, 2019 12:44 PM |
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[quote=John W]I am new, how does this apply to bookings from VRBO and Airbnb? [/quote]
Hi John, take a look at our support article on Damage Protection here:
https://www.ownerrez.com/support/articl…
(Posted Nov 13, 2019 11:34 AM)
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Nov 13, 2019 11:34 AM |
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We recently announced that our Damage Protection program was changing, and today we're excited to announce the new program that will be taking its place.
In the near future, we will be adding a n…
(Posted Nov 8, 2019 12:42 PM)
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Nov 8, 2019 12:42 PM |
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Our Damage Protection carrier, TravelGuard/AIG, just announced that they are going to be ending support for the Damage Protection (ARDI) program that we sell through OwnerRez. This took us very mu…
(Posted Oct 29, 2019 9:59 AM)
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Oct 29, 2019 9:59 AM |
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You cannot delete a cancelled booking. There are a variety of technical reasons for this. However, rest assured that cancelled bookings typically do not show up on lists and reports unless they are…
(Posted Oct 22, 2019 12:26 PM)
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Oct 22, 2019 12:26 PM |
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There was no API integration previously. You're referring to Channel Bridge, but that's not API (strictly speaking). Channel Bridge is a sophisticated screen scraping tool that simulates you (the A…
(Posted Oct 3, 2019 10:49 AM)
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Oct 3, 2019 10:49 AM |
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Aletha, how long ago did you talk to Lynnwood? They are not longer saying that and are creating merchant accounts for all users regardless of volume. You may not save any money necessarily, but the…
(Posted Sep 23, 2019 3:21 PM)
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Sep 23, 2019 3:21 PM |
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There is no restriction on the number of properties to use Lynnbrook. You can have 1 property and many users do.
There is a lot of confusion around this topic. Lynnbrook used to recommend using a …
(Posted Sep 23, 2019 3:19 PM)
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Sep 23, 2019 3:19 PM |
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SBF Vacation Ren is exactly right. The ARDI (damage protection) sold through OwnerRez is a "spread risk" model that covers you (the owner or PM) and does not involve the guest. This is real coverag…
(Posted Sep 18, 2019 10:12 AM)
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Sep 18, 2019 10:12 AM |
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Hi Larry, I answered this via ticket I believe. You have to switch to the Search/Availability view for the home page. Then go into the settings for that and say "hide rate".
(Posted Sep 11, 2019 7:44 AM)
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Sep 11, 2019 7:44 AM |
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Hi Meg, thanks for the suggestion. That's not available yet, but we've designed up an idea around that that we plan to develop in the future.
(Posted Sep 11, 2019 7:44 AM)
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Sep 11, 2019 7:44 AM |
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Thanks for the suggestion!
(Posted Sep 11, 2019 7:43 AM)
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Sep 11, 2019 7:43 AM |
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Hi Monica, change it on the property rules. Property > Rules > Change > scroll down to secdep section.
(Posted Sep 11, 2019 7:42 AM)
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Sep 11, 2019 7:42 AM |
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Hi Cheryl, thanks for reaching out on this. Still a very high priority, but it was delayed several times for some major partnerships we had to get off the ground. The last of those just finished (A…
(Posted Sep 11, 2019 7:41 AM)
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Sep 11, 2019 7:41 AM |
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Airbnb's built-in "smart pricing" is pretty bad. I do not recommend using it. If you do use it, make sure your minimum amount is set pretty high or they will end up hitting it frequently.
FYI - on…
(Posted Aug 13, 2019 7:34 PM)
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Aug 13, 2019 7:34 PM |
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Yep, it's built in to watch and check for the live key on purpose. We've talked about allowing test keys but it creates foot-guns where the user might accidentally keep test mode on after taking boo…
(Posted Aug 13, 2019 7:30 PM)
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Aug 13, 2019 7:30 PM |
General Help and Questions » WOOHOO!
Great job! Love to hear it. 🏋❤️️
(Posted Aug 13, 2019 7:25 PM)
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Aug 13, 2019 7:25 PM |
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Yes, you can accept checks and you can also surface that as an option online for quotes or Book Now on your website. Go to Settings > Payment Methods and scroll down to the bottom and connect a Chec…
(Posted Aug 13, 2019 7:25 PM)
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Aug 13, 2019 7:25 PM |
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Thanks for helping with great information, BlueMtnCabin!
Tracy, here is a support article that was specifically written for this issue:
https://www.ownerrez.com/support/articles/capture-additional-…
(Posted Aug 13, 2019 7:22 PM)
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Aug 13, 2019 7:22 PM |
