Paul W

OwnerRez Team Member
Joined June 2009
833 posts
Topic

General Help and Questions » How to import daily rates with minimum nights - can this be done?

I would use Seasonal Rates and break up the time periods into weeks or two week or 10 day periods where the rates will go up and down. Then create a "season" for each of those small periods based on…

(Posted Jul 16, 2019 6:51 PM)

General Help and Questions » How to regenerate a rental agreement

What is the security deposit amount on the booking > Rules tab? Changing rules at the property level does not change them on pre-existing quotes or bookings. You have to change them there too. The…

(Posted Jul 16, 2019 6:35 PM)

General Help and Questions » Channel connection - AirBnB

[quote=JTVRs]Meaning that PriceLabs just updates on OR and you do all the price pushing, I assume?[/quote] Right.

(Posted Jul 16, 2019 5:50 PM)

General Help and Questions » PriceLabs - any issues with doing this?

Not naive. Seems right to me. PriceLabs should factor in last minute rate drops on their side already. They may have settings now that help you raise/lower that too, or at least put your finger on…

(Posted Jul 16, 2019 5:49 PM)

General Help and Questions » Setting up automatic replies

That will work, Joe. You can create as many triggers as you want. You need to create the email template (for what the trigger will send) prior to creating the trigger.

(Posted Jul 16, 2019 5:48 PM)

General Help and Questions » Is Schlage encode automation enabled

We only currently support door locks that have their own API system built-in. Most of the Schlage locks use a "gateway" like Vera to operate. Some work directly but it's a moving target. We also t…

(Posted Jul 16, 2019 5:47 PM)

General Help and Questions » Creating Trigger Email to Collect Taxes

Hi Lydia, Not possible to do that based on the current fields and what our Airbnb/Channel Bridge process would create. You could use a custom field (at the booking level) to manually define this on…

(Posted Jul 16, 2019 5:45 PM)

General Help and Questions » How to regenerate a rental agreement

Go to the booking > Legal tab > Request button and you there you can send them a booking-specific link for what they need to sign.

(Posted Jul 16, 2019 5:43 PM)

General Help and Questions » Nights per booking average should ignore months with zero bookings

Can you share the link of the report you're on? That won't show any data publicly. But it will let me see what you're seeing after I go into your account.

(Posted Jul 16, 2019 5:43 PM)

General Help and Questions » Spot Rates vs Seasonal Rates

Yep, I just answered you on the other forum post about this. Yes, you are exactly right. Our spreadsheet import is for seasonal rates. The built-in VRBO import creates spot rates. This is because…

(Posted Jul 16, 2019 5:41 PM)

General Help and Questions » How to import daily rates with minimum nights - can this be done?

There is a column for min nights. It's the one called Season Min Nights. See pic below. If you're going to change the rate every day, you should use Spot Rates. They are designed for that and you…

(Posted Jul 16, 2019 5:38 PM)

General Help and Questions » Airbnb sync issues

Here's an example of what many users have in their House Rules on Airbnb: "We supply our own renter agreement and waiver that you must sign after booking on Airbnb. We're happy to provide a copy pri…

(Posted Jul 16, 2019 5:24 PM)

Blog » Integration with PriceLabs

Looks like no users have commented on this yet. I can tell you, Chad, that many users do use PriceLabs and we don't see it being turned off much. From what we've heard, they are happy.

(Posted Jul 16, 2019 5:21 PM)

General Help and Questions » Best way to verify guest identity?

We don't have the identify side yet, but you can certainly ask the guest for a card on file which is encrypted and stored in a way that you can't get human-readable access to. We are fully PCI compl…

(Posted Jul 16, 2019 5:20 PM)

General Help and Questions » HomeAway setup

Those are channel settings that govern how our system will interact with HomeAway based on the couple differences that HomeAway requires. For payments, there is only automatic because that's the onl…

(Posted Jul 16, 2019 5:17 PM)

Feature Requests » Trip Insurance

It's not about legal fault. It's more about thinking ahead about human nature and providing a gentle landing for the guest before they run into this, get mad and start yelling and screaming. Guests…

(Posted Jul 3, 2019 12:33 PM)

Feature Requests » Trip Insurance

No updates or ETAs yet but thanks for the nudge. We have a clear path forward to offering CFAR (which means "cancel for any reason", for those that don't know). We just haven't gotten there yet.

(Posted Jul 3, 2019 11:37 AM)

General Help and Questions » Widget outage?

Strange. Not happening here. I checked a number of sites, both as logged out/in user. Everything seems fine. What page are you looking at?

(Posted Jul 3, 2019 11:33 AM)

Feature Requests » Guest Review Link

Proper support - articles, tutorials, videos - is our number one problem by significant margin. We have some major updates coming on that but tend to be slow on actually delivering on that side. Ou…

(Posted Jun 26, 2019 4:25 PM)

General Help and Questions » Booking.com, The Good The Bad and The Ugly

Exactly like Google Voice. You can port the number, yes. You'd port it out of Google Voice and into our VOIP provider (Twilio) and we'd then have to map it for you. I confirmed that Twilio does su…

(Posted Jun 26, 2019 4:23 PM)