Paul W

OwnerRez Team Member
Joined June 2009
833 posts
Topic

General Help and Questions » Cleaning Schedule

Go to the booking > Info page > Change button and fill in a cleaning date.

(Posted Jun 11, 2019 5:30 PM)

General Help and Questions » Alternatives to WorldPay

If you have very little direct traffic, look into using Stripe or Braintree which give you a ~3% rate but no monthly or annual fees.

(Posted Jun 11, 2019 5:29 PM)

General Chat » cancellation on owner statement

Look at the charges and payments on the booking. Even if the booking is cancelled, there still may be charges showing which will remit earnings to the owner (and commission to you the PM). There ar…

(Posted Jun 11, 2019 5:29 PM)

General Help and Questions » PayPal

If your users are willing to use credit cards (your not in a market where that is difficult like some countries) then it's best not to use PayPal. We wrote up an article about that here: https://ww…

(Posted Jun 11, 2019 5:26 PM)

General Help and Questions » surcharge - minimum?

You could use the Booking Criteira on the surcharge (low down) to define that it must be for Guests >= 4. But that would make it disappear as an option if the quote/booking had 3 or fewer guests. Is…

(Posted Jun 11, 2019 5:25 PM)

General Help and Questions » Listing Quality Analyzer

Thanks for the pointers, BlueMtnCabin. Also use Tools > Rate Checker to see your rates and rules across a year of time for a property. This is typically eye-opening. Tools > Rate Tester is also go…

(Posted Jun 11, 2019 5:23 PM)

General Help and Questions » hosted website

They go wherever you have email configured in your DNS records! 😜 When you point your live domain name at us, it's for certain DNS "records". Typically A or CNAME records. More on that here under…

(Posted Jun 11, 2019 5:21 PM)

General Help and Questions » hole in the surcharge/discount, elsewhere?

The only way to do that is to put it on the payment method. Go Settings > Payment Methods > scroll to bottom and select check (or custom instructions for cash). Then add a processing adjustment of …

(Posted Jun 11, 2019 5:19 PM)

General Help and Questions » field codes

Good idea, JTVRs! There are a number of places where a "create one right here" option would be good. Of course, even if you can create the field code right there, you'd still have to fill out the p…

(Posted Jun 11, 2019 5:17 PM)

General Help and Questions » Split Guest Payments into Three Automatically?

You can't do that automatically at the moment, but you can do it manually. Set up the deposit amount as you want it and have the guest book. Then after they book, go to the booking > transactions t…

(Posted Jun 5, 2019 9:52 PM)

Template/Design Share » Cloning Templates?

There isn't currently, but that's something we're working on in big overhaul to System Messages and Email Templates that is actively in development as I write this.

(Posted Jun 5, 2019 9:51 PM)

General Help and Questions » Calling all Smoky Mountains TN OR users - mutual referral .

Can you send that in as a ticket request? That requires some dev work to activate.

(Posted Jun 5, 2019 9:50 PM)

Feature Requests » Tax Setting

For sure. Thanks for the nudge, Adam.

(Posted Jun 5, 2019 12:56 PM)

General Help and Questions » Field Codes

Yes, it's in the email editor. Click the Insert Field button and search for "check in" and it will narrow to that code. Pic or it didn't happen: [img https://cdn.orez.io/w/images/04f7d554496e49c49…

(Posted Jun 5, 2019 12:55 PM)

General Help and Questions » Recommendations on a smart lock?

I'm coming around to the Wifi locks myself. I currently only have algorithmic locks (no internet required) and they just work and work which is good, but the Wifi lock is really cool - you have see …

(Posted Jun 5, 2019 12:53 PM)

General Help and Questions » Is there a documented follow up sequence when quotes are sent out?

There are no reminders sent for un-converted quotes (or when they expire or are preempted) though that is definitely something we want to add and it's often requested. So bottom line - you were imag…

(Posted Jun 5, 2019 12:49 PM)

General Help and Questions » Setting Check-in and Check-out times for erental lock codes

[quote=Stacy S]Thanks so much, Chris! So if I set those rules and regenerate the codes, the new rules will apply to the new codes? [/quote] Yes, the new code will be generated according to the rul…

(Posted Jun 5, 2019 12:40 PM)

General Help and Questions » I Want To Try Channel Bridge But I'm SUPER Nervous

You cannot use Channel Bridge with Evolve because it requires direct access to the VRBO or Airbnb account that your properties are listed in. If you cannot login to VRBO and see the VRBO bookings di…

(Posted May 30, 2019 2:35 PM)

Feature Requests » Cleaning Date

No firm ETA on that yet. Thanks for checking back, but it was delayed because of some other ongoing dev work. SMS as well.

(Posted May 30, 2019 2:32 PM)

Feature Requests » Timed Automations

Hi Fenwick, You an have it sent any number of DAYS before arrival (or after created or departure) but triggers are sent once per day. We are working on adding hour of the day and time zone support …

(Posted May 30, 2019 2:32 PM)