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[quote=JTVRs]
3) you said deal with the guests before booking. Obviously, for instant booking on the listing site, they only booked. I'm assuming that the OR template will take care of everything (n…
(Posted May 30, 2019 2:02 PM)
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May 30, 2019 2:02 PM |
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Hi Julie,
Great question. All the field codes - the main list of default field codes - come from rates, rules and settings already in OwnerRez. In the case of first payment amount and when the sec…
(Posted May 27, 2019 8:23 PM)
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May 27, 2019 8:23 PM |
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Is that still the case - not releasing guest contact until after fully paid? I know on the API side, it's all released up front regardless of payment. There was a lot of push-back on that. I'm won…
(Posted May 15, 2019 1:56 PM)
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May 15, 2019 1:56 PM |
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Some discussion going on on this side in recent weeks about renter agreements... All design at this point - not scheduled for dev - but we'd like to do the following:
- make the guest pick a signat…
(Posted May 15, 2019 1:50 PM)
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May 15, 2019 1:50 PM |
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Yes, that's the guide for connecting Booking.com. It should be up to date though, frankly, you never know with Booking.com. The screenshots may be a little stale in places. Their UI changes almos…
(Posted May 15, 2019 1:46 PM)
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May 15, 2019 1:46 PM |
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The fix was dynamic. It checks to see if the headline/name are the same and both exist. If so, it will only do the headline. Property > Descriptions > Headline field.
(Posted May 15, 2019 1:44 PM)
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May 15, 2019 1:44 PM |
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Hi Crystal, we've been delayed on the housekeeping module but you can set the Cleaning Date on the booking. Booking > Info tab > Change > set cleaning date. That then shows up in other places in th…
(Posted May 9, 2019 9:26 AM)
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May 9, 2019 9:26 AM |
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Jenna, you can use Triggers to target "only Airbnb" bookings and then send them a special email template with a link to your Airbnb experience.
(Yeah that's strange that Airbnb doesn't link host roo…
(Posted May 9, 2019 9:25 AM)
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May 9, 2019 9:25 AM |
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Go to the Payment Details report (not the Summary one) and put in a date range of the entire year or next 12 months. Then select Scheduled Payments only in the Payment Type and Group By Property.
(Posted May 9, 2019 9:21 AM)
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May 9, 2019 9:21 AM |
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You'd have to add custom page types to the OR Hosted Site and then create those things in the Body field. We have plans to support more page types to make things like FAQ and Blog easier out of the …
(Posted May 9, 2019 9:19 AM)
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May 9, 2019 9:19 AM |
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Hi Tracy,
Are you importing the Channel Bridge file into OwnerRez after downloading it? Use Tools > Channel Bridge import to bring in that file. That will bring in all the email, phone data and a …
(Posted May 9, 2019 9:17 AM)
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May 9, 2019 9:17 AM |
General Help and Questions » Amenities
Yeah, these are mostly based on how the OTA show/do things. Our original list came from that and then was added to and refined as we integrated with other channels. We want to develop a more sane m…
(Posted May 9, 2019 9:16 AM)
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May 9, 2019 9:16 AM |
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That's caused because of the Property Name and Headline fields. That property page design assumes that the headline will be different that the name. Others have had the same problem. You can use c…
(Posted May 9, 2019 9:14 AM)
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May 9, 2019 9:14 AM |
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BlueMtn, are you good on this? I didn't know base on your last reply if you still needed help of if changing it to 120 fixed it for you.
(Posted May 9, 2019 9:10 AM)
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May 9, 2019 9:10 AM |
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No need to use our hosted site. Custom/personal sites are good too!
(Posted May 9, 2019 9:09 AM)
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May 9, 2019 9:09 AM |
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[quote=JTVRs]Didn't know that VRs not supposed to be in Google like that. Where did you read that?[/quote]
It's buried in one of the back support areas. If you go here:
https://support.google.com/…
(Posted May 2, 2019 4:43 PM)
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May 2, 2019 4:43 PM |
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[quote=BlueMtnCabins]what is SERP?
[/quote]
Search Engine Result Page. It's what a search engine shows when you type in a word or phrase. Google "Place" results (which are a mix of GMB and other t…
(Posted May 2, 2019 4:39 PM)
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May 2, 2019 4:39 PM |
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Emma, thanks for reaching out about your product. However, OwnerRez does not currently integrate with Paycron so it would not be possible to use within OwnerRez as a payment processing alternative. …
(Posted May 2, 2019 9:39 AM)
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May 2, 2019 9:39 AM |
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We are doing exactly that. The separate nature of Seasons and Rates is going away and they are going to be combined and simplified. Seasonal Rates will still exist - as separate from Spot Rates - b…
(Posted May 2, 2019 9:36 AM)
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May 2, 2019 9:36 AM |
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Not surprising. Everyone in travel is licking their chops for vacation rentals. Only a few like Booking.com have managed to make it work. It takes a lot of time and capital, and I don't think they …
(Posted May 2, 2019 9:34 AM)
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May 2, 2019 9:34 AM |
