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Yes that's correct - up to the day of their final payment. Here's what we check before passing the request across to Travel Guard for processing:
- We validate that the booking is in USD currency
-…
(Posted May 2, 2019 9:32 AM)
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May 2, 2019 9:32 AM |
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Yes, this is normal. When we send emails out of OwnerRez (to the guest on your behalf) we use your email address as the REPLY-TO header. When the guest replies, their reply goes back to you directl…
(Posted May 2, 2019 9:25 AM)
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May 2, 2019 9:25 AM |
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Thanks, BlueMtn! That's exactly it. You can also add a lot more customization by creating a custom template and a trigger to send it. But the easy option is what BlueMtn said.
(Posted May 2, 2019 9:22 AM)
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May 2, 2019 9:22 AM |
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There is no way (currently) to disable the system hard-coded ones but you can create a template with your own message. We are actively working on fixing this area to be much clearer and, as part of …
(Posted May 2, 2019 9:21 AM)
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May 2, 2019 9:21 AM |
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And FYI - it's a great thing to do if you can get validated and set it up. Google My Business listings show photos, reviews, etc right in the middle of SERPs bypassing the major listing sites. It c…
(Posted May 2, 2019 9:19 AM)
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May 2, 2019 9:19 AM |
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Technically, vacation rentals are not supposed to be on Google My Business - it's one of their listed "does not qualify" biz types. However, like all things Google, it's all automated on their side …
(Posted May 2, 2019 9:18 AM)
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May 2, 2019 9:18 AM |
General Help and Questions » Tripz.com
I wanted to add my two cents... I've seen rentals on Tripz now for many years that have yet to get a single lead from it. Of course, the leads could have happened without realizing it (because ther…
(Posted May 2, 2019 9:16 AM)
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May 2, 2019 9:16 AM |
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Great shout-out, BlueMtn. FYI - later in 2019, we'd like to build out a "resources" area of the site where users can share renter agreements, email templates, triggers, website content etc. As part…
(Posted May 2, 2019 9:12 AM)
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May 2, 2019 9:12 AM |
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A large update went out yesterday afternoon, and I wanted to drop a quick note about some of the major changes that were part of that release.
Security Deposits now automatically release in [x] d…
(Posted Apr 23, 2019 9:31 AM)
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Apr 23, 2019 9:31 AM |
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There isn't a way to do that currently, but it's something we've kicked around internally. It's difficult to create a scheduled time for that. We'd have to say trigger off of "middle of the stay" an…
(Posted Apr 22, 2019 3:22 PM)
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Apr 22, 2019 3:22 PM |
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It appears that - at least for the moment - the guest info is showing again in the Airbnb calendar feeds. Maybe they were testing the waters to see what the backlash would be? 😉
(Posted Apr 22, 2019 1:44 PM)
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Apr 22, 2019 1:44 PM |
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Hi everyone, we wrote a blog post about this here:
https://www.ownerrez.com/blog/airbnb-bookings-no-longer-showing-guest-name-phone-and-email
(Posted Apr 21, 2019 5:32 PM)
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Apr 21, 2019 5:32 PM |
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As many of you have already noticed, Airbnb bookings are coming in (via the calendar import) without any guest name, phone, email address or other details on them.
This is happening because, some…
(Posted Apr 21, 2019 5:28 PM)
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Apr 21, 2019 5:28 PM |
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Yes, it's time based like eRL.
(Posted Apr 15, 2019 1:46 PM)
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Apr 15, 2019 1:46 PM |
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Thanks for the continued feedback!
(Posted Apr 11, 2019 9:49 AM)
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Apr 11, 2019 9:49 AM |
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Thanks for the continued feedback!
(Posted Apr 11, 2019 9:47 AM)
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Apr 11, 2019 9:47 AM |
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Pedro, thanks for the suggestion! Do you know if igloohome has an API or provides access to third party apps? I took a look and it looks like it works similar to ResortLock and eRL where there is n…
(Posted Apr 11, 2019 9:45 AM)
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Apr 11, 2019 9:45 AM |
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To send a trigger to yourself, first create a custom email template that has TO name/email address to yourself. You can use field codes for that where you select the user/account name and email as t…
(Posted Apr 11, 2019 9:40 AM)
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Apr 11, 2019 9:40 AM |
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Mike, you cannot send triggers on inquiries or quotes yet, but that's something we'd like to add. To be clear, the trigger would be on the quote (not the inquiry) since the quote is what expires or …
(Posted Apr 11, 2019 9:39 AM)
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Apr 11, 2019 9:39 AM |
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You are able to drop widgets (similar to ours, but from others) into OwnerRez Hosted Website pages. So I would look into various javascript-based chats and embed that into your site footer. That wo…
(Posted Apr 11, 2019 9:37 AM)
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Apr 11, 2019 9:37 AM |
