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If you go to the "Support" tab and put in your search terms it will return Forum posts and other things which match.
(Posted Apr 15, 2020 10:08 PM)
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Apr 15, 2020 10:08 PM |
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Scott and Gwen
Check out the Facebook Group "Unofficial OwnerRez Support". Lots of folks there who can help you and wonderful info from people with OwnerRez experience.
We all have ways of doing …
(Posted Apr 15, 2020 10:03 PM)
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Apr 15, 2020 10:03 PM |
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Here's a link to info which can be found in OR support docs. There's other info out there which can be found by searching "Travel Insurance."
https://cdn.orez.io/sc/content/docs/RentalGuardian%20-%…
(Posted Apr 10, 2020 1:08 PM)
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Apr 10, 2020 1:08 PM |
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Hi, vrdoctor! This topic has been covered pretty extensively in the Facebook group "Unofficial Ownerrez Support Group." Basically, you have to go in and set up Custom Field Definitions. Those fiel…
(Posted Apr 9, 2020 3:46 PM)
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Apr 9, 2020 3:46 PM |
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You should also be able to find it in the Report > Detail Report > Line Item Pivot. You can filter this depending on what you're looking for.
(Posted Apr 7, 2020 1:21 PM)
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Apr 7, 2020 1:21 PM |
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Paul - Normally you can purchase the insurance up to 30 days before traveling or at any time before final payment. Is CFAR included if guests who are already booked for travel later in the year decid…
(Posted Mar 23, 2020 7:56 PM)
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Mar 23, 2020 7:56 PM |
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THANK YOU SO MUCH!
(Posted Mar 23, 2020 5:42 PM)
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Mar 23, 2020 5:42 PM |
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I want to make sure we have a minimum of 48-72 hours between the departure of one guest and the arrival of the next. Not sure where to set this up for future bookings. Will I also have to change my…
(Posted Mar 20, 2020 3:53 PM)
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Mar 20, 2020 3:53 PM |
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Is there a way to quickly filter thru reservations to see if a guest has purchased travel insurance through the OTA they used to book? And same for guests who buy thru OR? I know I saw something abo…
(Posted Mar 17, 2020 11:30 AM)
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Mar 17, 2020 11:30 AM |
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Will be interested to see ORs answer on this. Would seem that insurance is non-refundable if they're the ones who canceled. (I'm assuming this is a Covid-19 cancellation, but maybe not.)
This is a…
(Posted Mar 17, 2020 12:34 AM)
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Mar 17, 2020 12:34 AM |
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I would like to set up a trigger email to go to guests who have canceled their booking. I can't seem to find anything in the trigger set-up which allows me to direct something towards guests a certa…
(Posted Mar 17, 2020 12:31 AM)
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Mar 17, 2020 12:31 AM |
General Help and Questions » Minimum Dates
Take a look at Properties, Rules, Length Restrictions.
(Posted Mar 15, 2020 6:30 PM)
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Mar 15, 2020 6:30 PM |
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Within each booking, under "Info", there is a field for number of pets. You can write an email and set up a trigger that only goes to guests whose number of pets is greater than zero, or "greater th…
(Posted Mar 14, 2020 7:50 PM)
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Mar 14, 2020 7:50 PM |
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Hey there, San Pedro! I also did not understand it. My impression was if I have a gap it will drop the requirement to my minimum nights in gap figure. I've tested it and that is NOT what it does. …
(Posted Mar 13, 2020 7:02 PM)
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Mar 13, 2020 7:02 PM |
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I have also been dealing with this. I appreciate the effort to push as many nights as possible, but in my case, when my minimum nights is 5, the gap is 3 nights, and my minimum nights in gap is 2, i…
(Posted Mar 12, 2020 7:21 PM)
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Mar 12, 2020 7:21 PM |
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Is it possible the property rule is 2 but the individual booking somehow is set to 1?
(Posted Mar 11, 2020 2:11 PM)
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Mar 11, 2020 2:11 PM |
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Not sure this is what you want, but take a look at "Reports" and then "Date Range" (second choice on left). Or, another thought, if you're just looking for info on individual bookings, set up an ema…
(Posted Mar 2, 2020 5:52 PM)
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Mar 2, 2020 5:52 PM |
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Have you looked at "Settings" then "Surcharges & Discounts"? You should be able to set a % discount just for that property, and just in VRBO, for nights "Greater Than or Equal To" X number of days. …
(Posted Mar 1, 2020 6:31 PM)
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Mar 1, 2020 6:31 PM |
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Dewey, I read that to mean if you make it a "rich text" entry field then the guest will be able to use multiple lines in their answer. (That's why he is suggesting you tell them to use one line per …
(Posted Feb 29, 2020 7:57 PM)
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Feb 29, 2020 7:57 PM |
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Hey there, Dewey Beach! Don't give up! If you stick with it you'll love it. It's a tough learning curve, but it will make life easier.
May I suggest you join the Facebook group called "Unofficial…
(Posted Feb 27, 2020 11:31 AM)
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Feb 27, 2020 11:31 AM |
