Topic | Posted |
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General Help and Questions » AirBnB CRM and URLs (and specifically the Rental Agreement)Yes, Airbnb does remove all URLs from their internal messages - but only for guests who have not yet booked. Once a guest has booked, the URLs aren't removed, so you can use the link to get the Rent… (Posted Feb 12, 2021 3:21 PM) |
Feb 12, 2021 3:21 PM |
General Chat » Work flow options - what are PMs using?I actually sent this over to the engineers to investigate. It looks like VRS has done some work I'm not familiar with. (Posted Feb 11, 2021 6:00 PM) |
Feb 11, 2021 6:00 PM |
General Help and Questions » Empty Nights Between GuestsYes, we've had this ability for a few months now: https://www.ownerrez.com/support/articles/property-availability-rules#changeover (Posted Feb 11, 2021 5:53 PM) |
Feb 11, 2021 5:53 PM |
General Help and Questions » Ascent vs Stripe CC processorThat seems a bit on the high side for Ascent, from our experience. Perhaps there are financial issues that raise your rates - have you asked Ascent why their rates are so high, point-blank? They're… (Posted Feb 10, 2021 5:37 PM) |
Feb 10, 2021 5:37 PM |
General Help and Questions » No last names on CRMThe 3rd party alerts and CRM list can only display whatever data is available to OwnerRez. If you are just using iCal calendar imports from Vrbo and Airbnb, the first name is all you get (and not al… (Posted Feb 10, 2021 4:56 PM) |
Feb 10, 2021 4:56 PM |
General Help and Questions » Damage Waiver - ensure it's working for Airbnb and VRBONot shot down exactly, but there's no easy way to do it, so I wouldn't anticipate it anytime soon. (Posted Feb 10, 2021 2:03 PM) |
Feb 10, 2021 2:03 PM |
General Help and Questions » Credit Card processorsI'd double-check on that with them. We don't have any specific integration, but that doesn't mean they can't be used - we integrate with Authorize.net which is used by thousands of banks. My conc… (Posted Feb 9, 2021 11:29 PM) |
Feb 9, 2021 11:29 PM |
General Help and Questions » Damage Waiver - ensure it's working for Airbnb and VRBONot that we're aware of. There is also no way for OwnerRez to know if a guest purchased the insurance from Vrbo - we've asked about that. (Posted Feb 9, 2021 8:28 PM) |
Feb 9, 2021 8:28 PM |
Feature Requests » Owner statement paymentsWhat would be the use case for this? Owner statements nearly always result in you the PM owing money to the owners, not the other way around. (Posted Feb 9, 2021 5:48 PM) |
Feb 9, 2021 5:48 PM |
General Help and Questions » Inquiry Widget - Pet option not showingThe pet field will only appear if you have properties that allow pets, regardless of the setting. Could that be the explanation? If not, please send in a request to the Helpdesk and we'll look in… (Posted Feb 9, 2021 1:37 PM) |
Feb 9, 2021 1:37 PM |
Feature Requests » Widget to Display PhotosYes, the WordPress Plugin is a premium feature, part of the Hosted Website premium feature. You'll need to activate and pay for the Hosted Website premium feature in order to use it. (Posted Feb 8, 2021 8:17 PM) |
Feb 8, 2021 8:17 PM |
General Chat » Work flow options - what are PMs using?OwnerRez does not have a concept of work orders, so there is no need for VRS to send them to us. (Posted Feb 8, 2021 4:06 PM) |
Feb 8, 2021 4:06 PM |
Feature Requests » EXPENSES - Add Property Manager Expense AssociationBut you can - an Expense can just be associated with a particular owner, not a booking or property. (Posted Feb 8, 2021 1:58 PM) |
Feb 8, 2021 1:58 PM |
Feature Requests » Rolling Date Channel Blackout.You already can do this, if you're using an API connection. In the API settings, you can set the Arrival Restrictions to have a maximum days in the future where bookings are allowed. (Posted Feb 3, 2021 2:38 PM) |
Feb 3, 2021 2:38 PM |
General Help and Questions » Travel Insurance site down?We're not aware of any issues with the travel insurance. Please send full details to the Helpdesk so we can investigate. (Posted Feb 1, 2021 2:49 PM) |
Feb 1, 2021 2:49 PM |
General Help and Questions » Remotelock Integration not finding locksHmm. Do you know what the enterprise and other pricing levels are? (Posted Jan 28, 2021 9:17 PM) |
Jan 28, 2021 9:17 PM |
Feature Requests » Block-out dates for ical?At present, no - our iCal calendar feeds don't include the extra blocked-off day. However, it would be possible to add that as an option for our custom iCal calendar feeds, so you could create an iC… (Posted Jan 27, 2021 4:39 PM) |
Jan 27, 2021 4:39 PM |
General Help and Questions » Rental Contract - how do you handle fillable fieldsHere's a discussion of how to collect and include guest names and ages: https://www.ownerrez.com/forums/requests/template-fields-for-agreement-info-guest-needs-to-add We really don't recommend … (Posted Jan 27, 2021 4:36 AM) |
Jan 27, 2021 4:36 AM |
General Help and Questions » PriceLabs max 12month spot price - auto update calendar availability?We don't have the ability to do that, but there's an easy workaround - set your default rates to something uncommonly high. That way, most folks won't book the rates out past what PriceLabs sends … (Posted Jan 26, 2021 8:02 PM) |
Jan 26, 2021 8:02 PM |
Feature Requests » Collect Photo ID Option in Rental Agreement[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/ability-for-guest-to-upload-their-driver-license-id-direct-to-the-files-folder-in-or)] (Posted Jan 26, 2021 7:48 PM) |
Jan 26, 2021 7:48 PM |