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Hi Renee,
That's generally correct! A common scenario related to this would be when Airbnb applies a resolution adjustment. Our API will typically automatically bring over the adjustment as a ref…
(Posted Jul 24, 2024 1:14 AM)
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Jul 24, 2024 1:14 AM |
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Hi BB,
Hmm, generally we'd considering switching your guest communications from Channel messages to Email early in the booking cycle for that very reason. There are a plethora of cases where the …
(Posted Jul 24, 2024 1:08 AM)
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Jul 24, 2024 1:08 AM |
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Hi Rob,
Due to the nature of this issue I would normally request you reach out to our helpdesk, but I see you have already done that! I will send an email shortly to discuss this further. But tha…
(Posted Jul 22, 2024 2:10 PM)
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Jul 22, 2024 2:10 PM |
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Hi Robert,
Our booking/inquiry widget already only has the fields by default, the photo is not generally part of our widget.
Here's what our booking/inquiry widget looks like,
https://uc…
(Posted Jul 22, 2024 12:44 PM)
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Jul 22, 2024 12:44 PM |
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Hi Nikolay,
Ahh, I don't have a payment processor set up on my test account, but you're referring to the form that looks similar to this one correct? Just instead of payment details has fields fo…
(Posted Jul 21, 2024 2:44 PM)
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Jul 21, 2024 2:44 PM |
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Hi Alece,
Great question and thank you for your patience, I had to confirm a few details with our engineers before I got back to you. It seems there are a few ways to do it.
1. First of…
(Posted Jul 21, 2024 2:35 PM)
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Jul 21, 2024 2:35 PM |
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Hi Nikolay,
I assume you're referring to the general "Send quote to guest" template, found under system messages here - https://app.ownerrez.com/systemmessages
If you select the actions…
(Posted Jul 21, 2024 2:30 PM)
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Jul 21, 2024 2:30 PM |
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Hi Jordan,
Would you please reach out to our helpdesk at Help@OwnerRez.com with a few examples of these messages so we can confirm exact details, And go over the finer workings with you?
(Posted Jul 21, 2024 8:48 AM)
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Jul 21, 2024 8:48 AM |
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Hi,
All the imports OwnerRez has to offer are generally present on the imports page - https://app.ownerrez.com/imports
The import bookings option has a selection for blocked off time as well,…
(Posted Jul 21, 2024 8:45 AM)
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Jul 21, 2024 8:45 AM |
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Hi Bill,
We occasionally see issues like you've described, and we'd love to take a look ourselves. Can you reach out to our helpdesk with dates and examples of what you're seeing so we can look a…
(Posted Jul 17, 2024 1:36 PM)
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Jul 17, 2024 1:36 PM |
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Hi Cody,
Currently, not generally. While we do not currently offer this, you should check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there…
(Posted Jul 16, 2024 12:15 PM)
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Jul 16, 2024 12:15 PM |
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Hi Ted,
The payment form has options for the guest to pay via check as long as your property is setup to accept checks, and generally would automatically be sent if the system determines a bookin…
(Posted Jul 11, 2024 1:42 PM)
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Jul 11, 2024 1:42 PM |
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Hi Jessica,
Please email in to our helpdesk at help@ownerrez.com so we can take a look at your exact account configuration and discuss in further detail.
~Caleb
(Posted Jun 25, 2024 10:45 PM)
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Jun 25, 2024 10:45 PM |
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Hi Curtlyn,
There is no way currently to have a pet fee apply to every booking regardless of guest selections for pet counts. However you could change the typing to one of the other Airbnb accept…
(Posted Jun 25, 2024 2:12 PM)
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Jun 25, 2024 2:12 PM |
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Hi Ed,
Currently the triggering system is not advanced enough for compound triggers like you've detailed, I've moved your post to the feature requests thread so we can track community desire for …
(Posted Jun 23, 2024 1:48 PM)
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Jun 23, 2024 1:48 PM |
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Hi Amy,
I'd recommend emailing in to our helpdesk via help@OwnerRez.com with example bookings of this occurring so we can take a look at your specific situation together.
~Caleb
(Posted Jun 20, 2024 8:59 AM)
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Jun 20, 2024 8:59 AM |
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None at this time, we're currently focusing on other large updates.
Please spread the word for this feature to get more votes if you'd like to see it prioritized.
(Posted Jun 18, 2024 11:16 PM)
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Jun 18, 2024 11:16 PM |
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No changes since Shawn last replied, thanks for checking!
(Posted Jun 18, 2024 11:14 PM)
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Jun 18, 2024 11:14 PM |
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Hi Mike and Elena,
The photo in the instructions may be out of date, but if you follow the steps outlined here the settings are in the same place.
Navigate to Properties > Property In Q…
(Posted Jun 10, 2024 4:55 PM)
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Jun 10, 2024 4:55 PM |
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Hi Heather,
A common method of setting a 2nd payment trigger outside of relying on the system message and changing the system messages template. would be to use the "Scheduled Time" Type of trigg…
(Posted Apr 30, 2024 2:31 PM)
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Apr 30, 2024 2:31 PM |
