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Hey Scott & Christia,
What you're describing sounds a bit off, like there's something we should dig deeper on here. To the best of my knowledge, those triggers should adapt to the change of dates…
(Posted Aug 26, 2024 11:21 AM)
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Aug 26, 2024 11:21 AM |
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Hey James,
Not to my knowledge. I see this was discussed some months back in another forum thread. https://www.ownerrez.com/forums/general-help/vrbo-problems
If you'd like to write to us at …
(Posted Aug 20, 2024 8:49 AM)
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Aug 20, 2024 8:49 AM |
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Hi Joseph,
Have you tried using the Clear Formatting button on the editing bar? Highlight all of your text and Clear Formatting. That may help.
Another trick I'd recommend is that when spacin…
(Posted Aug 16, 2024 9:15 AM)
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Aug 16, 2024 9:15 AM |
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I am also experiencing the same queued error for two different properties, and it has queued for 23 hours now. by Dwayne B (/forums/users/347437307) – Aug 14, 2024 4:51 PM (UTC)
Hi Dwayne,
…
(Posted Aug 14, 2024 3:55 PM)
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Aug 14, 2024 3:55 PM |
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Hey, James!
No, the system would not interfere with your minimum night requirements like that. There could be a number of things that contributed to that booking being allowed. The most common wo…
(Posted Aug 6, 2024 8:45 AM)
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Aug 6, 2024 8:45 AM |
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IS there a way to get a copy of the form where travel insurance is offered upon booking and the guest's checks they were offered and chose not to buy the travel insurance?
There is not, but you …
(Posted Jul 31, 2024 9:17 AM)
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Jul 31, 2024 9:17 AM |
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Hi Alex,
The following won't apply to a custom page that has been created, but it is now possible to create individual Custom Sources for each booking source, then create a URL with the root of i…
(Posted Jul 29, 2024 1:03 PM)
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Jul 29, 2024 1:03 PM |
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Hey Shannon,
The old Progressive Web App (PWA) would have been redirecting to our newer domain (app.ownerrez.com) which likely did show browser buttons as you're describing. You were viewing it i…
(Posted Jul 25, 2024 2:06 PM)
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Jul 25, 2024 2:06 PM |
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Hey Jennifer,
Great question, and what a cool idea!
You can actually filter your Contacts list for guests who have X number of bookings in the system.
https://app.ownerrez.com/guests
…
(Posted Jul 17, 2024 10:20 AM)
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Jul 17, 2024 10:20 AM |
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Hi Michelle,
Those filters should not need to be applied one at a time. The results should be accurate when multiple filters are applied. Please send screenshot examples of your applied filters a…
(Posted Jul 17, 2024 10:09 AM)
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Jul 17, 2024 10:09 AM |
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Has there been any updates on this? by Hotels by FPM (/forums/users/347431567) – Jul 9, 2024 2:01 PM (UTC)
We paused work on this due to some other underlying accounting considerations. Here's …
(Posted Jul 10, 2024 9:05 AM)
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Jul 10, 2024 9:05 AM |
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Will there be any capability to have team members be given access to the messaging part of the site only? I want to ditch my other unified inbox provider, but I can't do so until I can give my team m…
(Posted Jul 3, 2024 5:54 PM)
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Jul 3, 2024 5:54 PM |
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Hi Christina,
Hm. Odd that clearing the formatting isn't doing the trick for you.
Try holding shift + enter to insert those spaces and see if that works, please. It may be something about the…
(Posted Jul 3, 2024 3:51 PM)
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Jul 3, 2024 3:51 PM |
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Can read-only users send messages? I have been operating multiple PMS because I can't move away from my non-OR platform without messaging access for team members. I can't give full access to my emplo…
(Posted Jul 3, 2024 12:50 PM)
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Jul 3, 2024 12:50 PM |
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Hi Chelsea,
Great question!
You could accomplish this by using the e-Signature dropdown provided on the Legal tab within each booking. Just click into the Legal tab, click into the dropdown, …
(Posted Jul 2, 2024 11:40 AM)
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Jul 2, 2024 11:40 AM |
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Hey Janet,
Sounds like an export of the Bookings List View may accomplish what you're after here.
To do this, go to the Bookings tab in the OwnerRez menu bar, then select List on the far righ…
(Posted Jul 2, 2024 11:19 AM)
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Jul 2, 2024 11:19 AM |
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Hey James,
You can use Seasons to set minimum nights for specific date ranges, and those Seasonal rules will override your property level rules. You'll find this support content helpful:
http…
(Posted Jul 1, 2024 5:00 PM)
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Jul 1, 2024 5:00 PM |
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Hi Alison,
I believe what you're describing here is are Trigger retry cutoff times, yes? If so, you'll find this article helpful:
https://www.ownerrez.com/support/articles/triggers-setup-conf…
(Posted Jun 28, 2024 4:00 PM)
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Jun 28, 2024 4:00 PM |
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Hi Elizabeth!
What you are referring to is called "Broken link protection". It enables OwnerRez to ensure that requests get routed to the correct page even if you change the path for that page.
…
(Posted Jun 28, 2024 3:07 PM)
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Jun 28, 2024 3:07 PM |
Introduce Yourself! » Lilly
Hi Lilly,
Welcome to OwnerRez! We're glad to have you as part of the community.
I see a generated Owner Statement for another date that includes this booking, and shows up as paid in full. Di…
(Posted Jun 28, 2024 12:41 PM)
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Jun 28, 2024 12:41 PM |
