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Thank you! I was able to create a new charge line as a negative amount and indicated refund to zero out the balance.
(Posted Jul 24, 2024 11:51 AM)
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Jul 24, 2024 11:51 AM |
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How do I clear up an outstanding balance left when refunding a guest?
Should I just edit the charges to reduce the amount due? https://uc.orez.io/w/files/18620c4e605649fea35c463214bd5ea6
Sor…
(Posted Jul 23, 2024 5:35 PM)
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Jul 23, 2024 5:35 PM |
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Unless I'm missing something there's no way to back track when you select a report. There aren't any links/breadcrumbs to go back to the report list. I forget to open reports in a new tab.
Also, …
(Posted Jul 23, 2024 10:37 AM)
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Jul 23, 2024 10:37 AM |
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Hi
I mainly use the ribbon view of bookings. It would be extremely helpful if the balance due when hovering was highlighted or a different color. If you're glancing quickly it's easy to miss if s…
(Posted Jul 5, 2024 10:02 AM)
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Jul 5, 2024 10:02 AM |
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I have in my trigger forecast, messages that say they're not going to send, but are actually being sent and when I go to the profiles messages, the system says they will send.
Why is the forecast…
(Posted Jun 20, 2024 11:44 AM)
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Jun 20, 2024 11:44 AM |
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OK - it's not between guests, same guest different property.
I thought the card would be tied to the guest's profile so if they book a different property it follows them.
But that is NOT the …
(Posted Jun 15, 2024 12:29 PM)
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Jun 15, 2024 12:29 PM |
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Hello
I have 2 properties, one is our vacation rental and the other I use for a car rental that is offered with our VR. If a guest pays us directly for one property and then we create a booking i…
(Posted Jun 14, 2024 4:46 PM)
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Jun 14, 2024 4:46 PM |
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Thank you Ken - I did see one fired with a new rez that came in.
Can you address my question about imported reservations? Will I have to continue to manually send those messages or is this part o…
(Posted Apr 1, 2024 9:26 AM)
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Apr 1, 2024 9:26 AM |
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So VRBO triggers won't run at all??
:/
(Posted Mar 29, 2024 4:36 PM)
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Mar 29, 2024 4:36 PM |
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I have imported VRBO bookings (and AirBNB) that won't fire the automated triggers b/c the system says there's no message thread. Now that my API is integrated, I tried to "create" a thread by sending…
(Posted Mar 29, 2024 10:06 AM)
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Mar 29, 2024 10:06 AM |
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I'm thoroughly confused on how to handle VRBO inquiries. I've responded, but I'm unable to pre-approve via VRBO's portal and the guest info wasn't imported to send a quote via OR.
What are the pr…
(Posted Mar 28, 2024 4:58 PM)
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Mar 28, 2024 4:58 PM |
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It's multi click and when you have to respond to multiple messages or go back in to the inbox it's just not super convenient. Either have a back to inbox button, or put the InBox as it's own button, …
(Posted Mar 6, 2024 6:38 PM)
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Mar 6, 2024 6:38 PM |
