Reviews - OwnerRez

Debby G.

Homeowner
Michael and Debby Gladish
4 properties
Source: Capterra
August 18, 2020

By Debby G., Homeowner, 4 properties – written on Capterra

Top Rated Software for a newbie

Benefits: I can manage my own Vacation Rental property with the tools that OR has to offer. OR has made my transition easy from formerly using a Property Manager to now managing our units. If you're a newbie like me, the Conceirge Service they offer is the way to go! Thanks OR team for your quick response to my emails, helpful suggestions, recommendations, etc. Really love this product. For a newbie, learning from scratch, this software is super easy to learn. There are videos associated with the features of the software. If you couple that with the Concierge service they...

Recommended

Jonathan Pacilio

Homeowner
Blue Pineapple Rental Group
7 properties
Source: Direct Testimonial
August 8, 2020

By Jonathan Pacilio, Homeowner, 7 properties – written on Direct Testimonial

You guys have an answer for everything and customer service is second to none...

You guys have an answer for everything and customer service is second to none.... You guys should just start a new company teaching companies how to implement excellent customer service.......you'd probably make 100x as much!

Recommended

Rupa Sunder

Property Manager
Serene Stays
4 properties
Source: Direct Testimonial
July 29, 2020

By Rupa Sunder, Property Manager, 4 properties – written on Direct Testimonial

Without a doubt, OwnerRez has simplified my life.

Without a doubt, OwnerRez has simplified my life. The integrations are fantastic, the portal is intuitive and easy to use. I've been extremely impressed with the level of service that is provided. Customer support agents reply to questions promptly and in detail. Best decision we've made in selecting this tool. Rupa, property manager

Rebecca B.

Homeowner
The Redwood Retreat
2 properties
Source: Capterra
July 22, 2020

By Rebecca B., Homeowner, 2 properties – written on Capterra

Perfect software for a Vacation Rental Owner Manager

A little over a year before VRBO was purchased by Expedia I had ventured into the vacation rental market with just one property. At that time 95% of my bookings came via VRBO, with the remaining 5% coming from Airbnb. The first year was very good. When ownership of VRBO transferred, my business dropped by nearly 70% and customer support became essentially non-existent. In my frustration with being subject to the whim of large corporations, I was determined to create a simple way for guests to book directly with me. I knew this would mean I needed a way to manage my calendar, present rates and allow online booking. For nearly a week I researched various vacation rental management platforms before deciding OwnerRez was the best fit. OwnerRez was fantastic, they gave me all kinds of tips on how to build my website, how to set-up a merchant account and how to configure OwnerRez to accurately reflect my intentions. Since onboarding with them I have watched them continually improve their platform, adding more capabilities, simplifying processes and generally adapting to the evolving vacation rental marketplace. Through it all, their interface has remained about the same and their amazing customer support hasn't changed a bit. Thanks to OwnerRez, my vacation rental is no longer dependent on large booking sites, though I do still take bookings via Airbnb and VRBO. More than 50% of my business comes directly through my website. I cannot recommend OwnerRez highly enough!

Pros

OwnerRez software is incredibly easy it is to integrate with a website. Thanks to this software, my guests can check availability, get quotes, book, and check reviews collected from several sights and right on my website. I've never had an issue with my website not performing correctly or with incorrect information being presented to my guests. For those who are curious about what the guest interface looks like on a self-built website take a look at TheRedwoodRetreat.com. All dynamic information on this website is provided through and controlled by my OwnerRez account. I have only the most basic layman's knowledge of web design, software interface and computer technology in general, yet I was able to build my own website through which guests can book directly with me. Beyond supporting website integration, OwnerRez has flexibility in almost all aspects of control, from rates and length of stay to seasonality and custom integrations with commercial booking sites such as Airbnb and VRBO. Their custom e-mail templates offer endless possibilities for creating great guest interactions, notifying third parties. I even use them to send myself reminders to give guests special offers when there are short gaps in my calendar. OwnerRez is constantly making improvements to adapt to the ever-changing vacation rental marketplace. Their help articles and customer support are insightful and provide step-by-step processes for some of the more complicated aspects of set-up.

Cons

There are still more features on OwnerRez than I actually use. This is not a 'con', but it is critically important to take the time to understand how you are supposed to do what you are trying to do when using OwnerRez. The vast flexibility of the program means there is plenty of room for user error. In most cases a warning will present if you create a clear conflict. But if you make an error in your rates and don't catch it, you may be giving a lucky guest a great deal without knowing it. OwnerRez has done a great job of providing well written, easy to follow help articles. My technique for making sure I don't create problems for myself is to search the help archive for articles regarding what-ever it is I want to do and read them carefully before diving into my project. There is one area I'd like to see improved: Currently the financial reports provide great information and flexibility. However, they have no way to capture the credit card processing fee's I pay through my merchant account. Providing an integration with merchant accounts which allows credit card processing fees to be captured would bring this area of reporting up to the outstanding standard OwnerRez has already set.

Recommended

Rebecca A. Bemis

Homeowner
The Redwood Retreat
2 properties
Source: Facebook
July 22, 2020

By Rebecca A. Bemis, Homeowner, 2 properties – written on Facebook

Debby G.

Pros

Cons

Jonathan Pacilio

Rupa Sunder

Rebecca B.

Pros

Cons

Rebecca A. Bemis

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