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  • Blog

    Kaba for Individual Locks, Airbnb Rate Testing, new PM Owner features, and much more!
    1 year ago

    ...e I'm on the product team, I get to share upcoming product news every now and again. One of those things I'm really excited about is that we're working on overhauling the OwnerRez "Guest Forms." Good stuff!

    In the meantime, because it's a large overhaul, we know we needed to handle cell phones differently on the current forms. The cell phone field is first and that way if people have one number, it's...

  • Forums

    Ability to "pick and choose" amenities to appear in website widget
    1 year ago

    ...o categories that they feel are relevant on their end, but may not be the right way to display them on an independent website.

    When using the widget, I then had a massive list of poorly organized stuff that was not able to be well-stylized for the site. The only way I found to group things as I wanted in a moderately well-stylized manner was to hardcode my amenities into my site manually. See exam...

  • Blog

    Increased bounce messages for Gmail recipients
    3 years ago

    Last night's Google outage is still causing shockwaves through some of their services. Gmail is sending back wrong bounce messages that say stuff like "email address doesn't exist" when in fact they do!

    If you're getting a lot of bounce messages from OwnerRez today, please note that we are watching this and reactivating these email addresses for you.

    When the smoke clears, please look at your Commu...

  • Forums

    Adjust rate change logic
    1 year ago

    ...e a pricing tool, integrated, those rates change daily, regardless of whether they’re actually booked or not. This leads to big consistency issues in price adjustment. It often tries to do some crazy stuff and I have to manually change rates more often than I accept the new OR generated charges. I see others complain about this a lot in the unofficial OR FB group and would like to see this addressed.

  • Blog

    Payments by check, pending bookings, Sage integration and more
    12 years ago

    ...ned, this update took a lot more time because of all the areas of the application that it affected.

    You can look at the technical details on the update page, but here's a quick breakdown of the big stuff.

    Accounts can now have multiple payment methods

    Look at your account overview page, and you'll notice that the text is different in the payment methods section. Click through to view your paymen...

  • Blog

    SMS for Canadian Users, Batch Update Bookings for PM, Airbnb Infants, more Stripe/3DS2 Tweaks
    3 years ago

    ...his to save the Stripe connection right away and then ask for the settings after the fact. That way, if you click away, the Stripe connection is still saved.

    We'll keep our eye on all the new 3DS2 stuff, but if you see something that seems off, let us know right away! Even if you're not a European merchant, keep an eye on your Stripe settings and processing history in OwnerRez and let us know if so...

  • Forums

    Shawn H in response to: Show TAGS on RIBBON VIEW: example; early check in, late check out, owner stay
    1 year ago

    ...s://) added some good stuff. You can now filter for tags on bookings (like you could on the Legacy Ribbon view) but we don't yet show them on the hovercard. That is planned for an upcoming release but not yet in development. Ou...

  • Forums

    Caleb M in response to: Triggering surcharge for Early Check-in/Late Check-out
    1 year ago

    Ken was partially correct, we have similar stuff planned, but nothing that quite tackles what you're looking for. I'd recommend turning this into a FR at this time.

  • Forums

    BlueMtnCabins in response to: Not strictly OR related.. emails campaigns to your inquirers and past stays
    5 years ago

    ...one will ever use them. There is a local site visitmysmokies that drives a ton of traffic. I can never compete with that. I know many ppl think (Like that Vacation Soup owner) that adding all that "stuff" to one's website drives traffic - it does not, just makes it cluttered. if people want weather,. they go to weather.com, not my site. If they want Dollywood tickets, they will go to Dollywood.com, n...

  • Forums

    Chris Hynes in response to: Booking.com
    6 years ago

    ...fore arrival. They've got a pretty rich settings section for that, so some folks will do 30% nonrefundable on booking, the remainder 30 days before arrival, cancellation until 30 days before arrival, stuff like that.

  • Forums

    Ken T in response to: Housekeeper fills out damage claim form for owner
    3 years ago

    I think there's a misunderstanding - you'd subscribe to VR Scheduler or Resort Cleaning, integrate that account with OwnerRez, and then set up your cleaners with accounts to log in to those systems, which offer those features. They don't have to do any fancy tech stuff.

  • Forums

    Chris Hynes in response to: Airbnb House Manual
    3 years ago

    Yep, Airbnb's got a bit of a hodgepodge going now, stuff they've added over time. They're working on sorting it out, but that's a longer process, particularly them making changes and then making those new methods available via API.

    Last time I did an Airbnb booking as a guest, I recall getting an email with the check-in instructions and driving instructions, and then the house manual being available t...

  • Forums

    Larry B in response to: Airbnb House Manual
    3 years ago

    I am having issues where my internet /wifi info is not available in AirBNB nor is my guest manual. It be great if you just had one long page where all this stuff was added. I have people asking me to send them wifi instructions constantly.

  • Forums

    Chris Hynes in response to: Ecommerce Tracking
    7 years ago

    ...re by adding your GA ID in the Google Analytics Tracking section of your profile (under Advanced Tools).

    That will trigger pageviews and events on widgets and bookings.

    We don't have the e-commerce stuff hooked up, but it's something we could add. What are you looking for there, exactly? A transaction sent on booking confirm page, with items for each charge lineitem?

  • Blog

    ShenRent in response to: How Marina's Edge uses Analytics to Improve Customer Experience
    9 years ago

    I hate reading stuff like this because it shows me how much better my marketing and analysis could be! :-) Awesome, Damon.

  • Blog

    Marina's Edge Re in response to: How Marina's Edge uses Analytics to Improve Customer Experience
    9 years ago

    Thanks, Angela....I'm a bit of a geek on this stuff...I'd be happy to help you set it up if you are interested...it has been an incredibly valuable tool for us and we are constantly learning and improving!

    Damon

  • Forums

    Michelle J in response to: Hit Reply in an Ownerreservation email
    12 years ago

    ....com email address and all emails are sent from it. Then, when guests reply, their email goes back into our system and we track both inbound and outbound emails against the guest. There is a lot of stuff to cover here including a much more robust guest/contact system so it won't be coming for awhile.

    At the moment, we've programmed all emails that are sent to include a REPLY-TO header with your emai...

  • Forums

    Chris Hynes in response to: Touchstay
    5 years ago

    Yep, we're in talks with them, but waiting for them to build an API before we can do integration other than the email stuff you're using now.

  • Forums

    Paul W in response to: Rates
    5 years ago

    ...set amount and min. night. These will be "spot rates" which override seasonal rates in our system.

    No discount codes yet, but still very important on our To Do list. We keep getting MORE important stuff that pushes it back (right now the big important thing is our Airbnb API integration) but we do care about it and plan to release it.

  • Forums

    Chris Hynes in response to: not seeing the email tab at the top...
    5 years ago

    Thanks for the feedback! We're continuing to develop our strategy on managing email, inbox/outbox stuff, and that's very helpful!

    In the meantime, we've put email history under Tools so you have a quick link to get back there.