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  • Blog

    Another month, another Gallimaufry
    7 years ago

    ...ll screens to save space
    * On month, make rows scrollable if too many bookings to fit
    * Layout buttons and filters to fit on one rows
    * Grid responsive to hide/show columns

    And all of the other stuff...

    * Overhaul booking payments and refunds into new Transactions section
    * Add booking cleaning date
    * Hover headers on grid to make sort visible
    * Add datepicker to booking calendar picker
    * S...

  • Blog

    getawayGoGo, Google Analytics for Searching, Juneteenth, WordPress Plugin Graduates
    2 years ago

    ...R logo on Setup Interview. Apparently, we still had that ancient palm tree appearing at the end of the interview! It's been removed. Is this a bug? I don't think so, but hey it was on the list of stuff that was fixed, so now you know. 😉

    Clarify channel bridge import failures. When running a Channel Bridge import, you might have seen this error message "Cancellation status of booking (false) doe...

  • Forums

    April in MB in response to: VRBO Commission Fee For More Accurate Reporting
    1 year ago

    Surely there’s some way we could turn on a fee calculation that auto populates for VRBO bookings. This repetitive manual stuff is so 2010.

  • Forums

    Chris L in response to: Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)?
    1 year ago

    ...r 2, the agency only gets commission on 2. TAs sort of take it in the shirt either way, but it is how it has historically been done.

    Vrbo really shouldn't be able to grab additional commission on stuff not booked through them. Maybe the OR team needs to go back to Vrbo and bring this up in light of how commissions work with other parts of the travel industry? Ultimately, it's OR that reports the re...

  • Forums

    Paul W in response to: Correct way to handle vacation rental payments in Quickbooks (not integrated with OR) ?
    1 year ago

    ...invoice for each payment)? Also, can you elaborate what you mean by the final "close out" invoice you specify? What exactly is this?

    Not yet. We've been hunkered down on messaging, website and PM stuff since then. We do plan on working on QB updates throughout 2021, but no ETA yet.

    The difference in model is basically that income isn't realized until the booking actually arrives and the money i...

  • Forums

    Eric Moeller
    5 years ago

    Would it be stepping over the line to alert people to three free days of webinars from vacation rental industry experts? It is free, and I did this last year. And I didn't sign up for any paid version of it. No I have nothing to do with it. I just got an email about this year's version

    Most people can learn a huge amount about vacation rental stuff from this.

  • Forums

    Channel Bridge- " Bridge of Sighs"..
    4 years ago

    I HATE the process in place for the channel bridge...yes, it's probably just me...we go to the extension ( since chrome upgrade those are hidden, btw, and cannot figure out how to get them on my small tablet). Why can't we put all channel bridge "stuff" on one page instead of the extension...then the download...then go to another page to upload...awful.

  • Forums

    BlueMtnCabins in response to: On a lighter note: More embeddables suggestions
    4 years ago

    Ahh, normality. Soon, hopefully!

    2) For amenities, we've thought about that but the problem is if we put it in a widget then it's going to affect the SEO on your site. Google doesn't search stuff in widgets as well as they do things that are written out directly on the site which is why we've so far avoided making widgets for the content parts that you do want to SEO.
    You are right! I did not think...

  • Forums

    DianneD in response to: Will someone Zoom with me to set up emails?
    4 years ago

    Where are you up to with the library of training videos ? This will be incredibly helpful not only for newcomers but for refreshing knowledge and continuing to implement more or good stuff

  • Forums

    JTVRs in response to: OpenEdge - I DO NOT recommend!
    4 years ago

    Online transactions like vacation rentals, especially card not present, are probably in the high risk category. Think Lynbrook specialized in VRs. Maybe openedge not. This kind of stuff may only get worse.

  • Forums

    Paul W in response to: Setting up a new unit - what sequence to follow
    5 years ago

    Good question. I'd set it up in OwnerRez but not the listing content (descriptions, amenities, photos, location stuff). Then put a basic property record in place so that you can play with it and get rates right or whatever else. Then later fill out your VRBO listing and import that into OwnerRez. If you move to our HomeAway API coming up, we can push your OwnerRez property data into VRBO directly a...

  • Forums

    Paul W in response to: VRBO downloads now called HomeAway? Duplicating data?
    5 years ago

    We are looking into this. A recent change to Channel Bridge was made to help with HomeAway logins and it looks like we may be classifying all VRBO stuff as HomeAway now. This is pending.

  • Forums

    Chris Hynes in response to: How to import (simple) legacy data
    5 years ago

    ...sion, I'd set Rent and Total columns to the Total (your column D) and leave the Surcharge/Discount etc columns blank and and then set the HostFee to the commission amount.
    - Host fee is used to track stuff like booking site commissions so it's not exactly matching a management fee but it's the best way to keep those separate. If you put in a discount, you'd end up with a lower total showing up in repor...

  • Forums

    Chris Hynes in response to: Text Notifications
    5 years ago

    We got delayed on this because our HomeAway API integration took a bit longer than expected. That's in beta now and releasing in a couple weeks, so the SMS stuff will be coming very soon!

  • Forums

    Chris Hynes in response to: Problem with a VRBO guest's booking request and OwnerRez blocked calendar
    8 years ago

    I'll have a look at this. Can you send me the link for the VRBO iCal in question? I believe they're changing up some stuff with that sync, so we may need to adapt on our end.

  • Forums

    Michelle J in response to: Updating Calendar
    10 years ago

    We're not quite finished with this release but you'll be back up and running in a day or so. We're in the process of releasing all the new stuff now.

    If you go to the Linked Accounts sections (link here:)

    You can see what accounts you have linked and provide credentials for them if they're not already filled in.

    You can fill in your listing IDs (such as your...

  • Forums

    Michelle J in response to: New Email feature
    12 years ago

    ...inor one-offs, we're working on email-related features for the next several sprints. It will probably be a good 3-4 months before we switch to another big area because there's a lot of email-related stuff we need to do.

    I can't promise exact dates for templates or mail merge but that's a huge part of this. Nearly everything you've asked for, as it relates to email, has been scheduled except for the...

  • Forums

    Paul W in response to: How do we test everything --> emails & triggers / erental locks / agreement / hosted website / payment(s) / deposit / etc?
    5 years ago

    ...ect. After booking, look at:

    - the email(s) you got as both the guest and owner and their language
    - the renter agreement you signed
    - the charges and amounts you paid
    - the rules about when future stuff will be collected
    - the trigger emails that are set to go out on the booking

    And then adjust what you don't like.

    You can always Void & Delete the credit card payment so that it doesn't go to settl...

  • Forums

    Chris Hynes in response to: HTML writer
    7 years ago

    What sort of software are you looking for? Most should work in terms of pasting HTML into OR, just as long as there isn't any extra stuff like <script> tags. Are you running into an issue?

  • Forums

    Chris L in response to: For API integrated ownerrez accounts, ask VRBO to handle Florida Sales Tax just like airbnb does
    2 years ago

    ...hink is highway robbery, so I no longer recommend them. But unless you have a crazy amount of bureaucratic red tape in your jurisdiction, it's just a bit of paperwork and waiting for them to send you stuff back and well worth the ultimate flexibility that API integration with Vrbo offers.