Support - OwnerRez

Getting Started

The Basics
- About OwnerRez
- How It Works
- Requirements
- Costs & Fees
- Switching From a Different Vendor
- OwnerRez Announcements
- New Design 2024
- OwnerRez Status Page
- OwnerRez Read-Only Environment

Setting Up Your Account
- New Registration
- Required Personal Information
- Adding a Property
- Culture Configuration
- Setup Interview for Rates and Seasons
- Where's Everything Else?
- Setup Checklist

Supported Devices
- Mobile Phones and Tablets
- Installing on Android
- Installing on iOS

ProServices
- Overview
- ProConnect
- ProTransfer
- WebAssist
- Common Issues & Questions

Testing
- Why Test?
  - Overview
- Tools
  - Listing Quality Analyzer
- Rate Testing
  - Overview
  - Direct Rate Tester
- Calendar Testing
  - Overview
  - Imports To OwnerRez
  - Exports from OwnerRez
  - iCal Testing Video

Core Concepts

Overview
- Glossary/Definitions/Acronyms
- A Bird's Eye View
- Setting Up Direct Bookings
- Getting to your booking area

Bookings, Quotes, Inquiries
- Inquiries, Quotes, and Bookings Overview
- Why you should create quotes instead of bookings
- Quote and Booking Reservation Process
- Quotes Overview Video
- Changing Charges
- Creating, Sending & Converting Quotes
- Main Bookings Display
- Pending Bookings
- Quote Status Changes
- Extending a Stay
- Canceling a Booking
- Collect Payments Manually
- Moving a Booking to a Different Property
- Blocking-off time
- Blocks vs $0 - $1 per Night Quotes and Bookings
- Delete Guest Credit Card
- Split Payments
- Multiple Payments
- Mid to Long Term Stays
- Open Rescheduling
- Instant Book vs. Request-to-Book
- Understanding a Booking & Its Parts

Damage Protection
- Damage Protection Overview
- Damage Protection Insurance Video
- Batch Update Existing Bookings
- Common Issues & Questions
- Enhanced Damage Protection Specific Questions

Data Management
- Exporting Data from OwnerRez
- Importing Outside Bookings

Deposits
- Overview
- Deposits, Fees and Adjustments
- Deposit Status and Finding/Filtering Deposits
- Historic Deposits Pre-July 2022
- Stripe and Lynnbrook Group Automatic Imports

Fields
- Field Codes
- Field Codes Walk-through
- Custom Fields
- Field Codes Common Issues and Questions
- Capture additional fields on booking and agreement signing

Form Messages
- Form Messages Overview
- Quote Acceptance
- Booking Review
- Booking Travel Insurance

Guests
- Guests Overview
- Creating new guest records
- Delete Guest Records
- Find, search and filter guests
- Separating or Merging Guest Records
- Problem Guests
- International Guests
- Guest Monitoring
- Email Blasts
- Proxy Email Addresses
- Tracking guest interactions through Google Analytics and Facebook Pixel

My Account
- Changing my password
- Freezing Your Account
- Closing Your Account
- Affiliate Program
- Forgot your email address?
- Forgot your password?
- Ask for Help
- Notifications
  - Overview
  - Setup & Configuration
  - Email Notifications
  - Push Notifications

Privacy & Security
- Overview
- Frequently Asked Questions
- Privacy Policy
- Data Backups
- SSL Certificates
- Terms of Service
- Messaging Policy
- PCI Compliance
- Refund Policy
- Two-Factor Authentication

Properties
- Adding New Properties
- Listing Content - Starting from Scratch
- Amenities
- Availability Rules
- Descriptions
- Check-in & Check-out
- Disable or Re-enable a Property
- Apply Rules to Other Properties
- Combined properties with mutual blockoff/lockoff
- Sync Bookings to Google Calendar
- Third Party Communication Options
- Housekeeping Scheduling
- Photos Overview
- Create Rooms & Connect Photos to Rooms
- Adding Photos
- Bedroom & Bathroom Set Up
- Importing From Airbnb & VRBO

Rates
- Overview
- Overview Video
- Seasons/Holidays and Rates
- Seasonal Rates
- Copying Seasons
- Spot Rates
- Rates Calendar
- Pricing Preferences
- Holidays
- Season Select
- Add-On Services
- Charging a Cancellation Fee
- Charging a Processing Fee
- Discount Codes
- Length of Stay (LOS) Discounts
- Common scenarios for surcharges and discounts
- Additional Pricing Settings - Surcharges
- Additional Pricing Settings - Discounts
- Last-Minute Discounts
- Gap Management
- Batch Copy
- Legacy Rates

Renter Agreements
- Renter Agreements Overview
- Request for Contact Info (real email address) and Signing

Reviews
- Overview
- Storing reviews by entering them manually
- Storing reviews by importing them in bulk via Excel
- Responding to Reviews
- Reviews from Direct Bookings
- Searching and exporting reviews
- Displaying Guest Reviews on Your Website
- Pushing Non-Vrbo Booking Reviews To Vrbo
- Automatic 5-Star Reviews
- Delayed Posting of Bad Reviews

Rules
- Property Rules Overview
- Cancellation Policies
- Cancellation Policies - Common Issues & Questions
- Guest Occupancy Restrictions
- Property Level Rules
- Pets
- Minimum Age
- Lead Time
- Minimum Nights
- Change Restrictions, Booking Window, Forced Gaps

Security Deposits
- Security Deposits Overview
- Security Deposit Holds
- Security Deposit Holds Common Issues & Questions
- Refundable Damage Deposits (RDD)

Tags
- Overview
- Add and Edit
- Use and Assign
- Search and Filter
- Tag Groups
- Tag Automations
- Common Issues & Questions
- Language Tags

Taxes
- Overview
- Additional Pricing Settings - Taxes
- Collecting Tax Information
- Configuring Taxes

Team Access
- Team Access Overview
- Portal User Access
- Portal Access Video
- Branded Portal
- Staff Member Access
- Team Notifications
- Branded Portal Setup

Technical Stuff
- Domain Names
- Public IP Addresses

Theming
- Theming Overview
- Creating & Using Themes

Travel Insurance
- Travel Insurance Overview
- Travel Insurance Issues & Questions
- Travel Insurance Video

Channel Management

Channel Management
- Overview
- Identifier Mapping
- Technical Terms
- Third Party Managers
- Other OTAs and Channels

API Integrations
- Overview
- Preparing to go API
- Technical & Functional Differences
- Rate & Fee Differences
- Include Surcharges in the Rent Display
- Importing Existing Bookings
- Local Laws and Regulations
- Property Field Differences
- Per-Channel Rate Adjustments
- Property Field Quirks
- Manual Modes
- Airbnb
  - Airbnb Overview
  - Airbnb Setup & Connecting
  - Airbnb Connecting API Video
  - Airbnb Common Issues & Questions
  - Request Airbnb Guest Contact Information
  - Airbnb Discounts
  - Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals
  - Airbnb API Surcharge Rules & Settings
  - Airbnb Taxes
  - Airbnb Transaction Sync
  - Bulk Recalculate Charges Tool
  - Airbnb Photos, Rooms & Amenities
- bnbfinder
  - bnbfinder Setup & Connecting
- Book Direct Forgotten Coast
  - Book Direct Forgotten Coast Setup & Connecting
- Booking.com
  - Booking.com Setup & Connecting
  - Booking.com Common Issues & Questions
  - Booking.com Messaging
  - Booking.com Property Verification and Payments
  - Booking.com Rates and Fees
  - Booking.com Reviews
  - Booking.com Unmapped Events
- ECBYO
  - ECBYO Setup & Connecting
- Find Rentals
  - Find Rentals Setup & Connecting
- FLARBO
  - FLARBO Setup & Connecting
- Florida Rentals
  - FloridaRentals.com Setup & Connecting
- getawayGoGo
  - getawayGoGo Setup & Connecting
  - getawayGoGo Common Issues & Questions
- Glamping Hub
  - Glamping Hub Setup & Connecting
- Golightly
  - Golightly Setup & Connecting
- Google Vacation Rentals
  - Google Vacation Rentals Overview
  - Google Vacation Rentals Setup & Connecting
  - Google Vacation Rentals Common Issues & Questions
- Got2Go
  - Got2Go Setup & Connecting
- GuestSmiles
  - GuestSmiles Setup & Connecting
  - GuestSmiles Common Issues & Questions
- HomeToGo
  - HomeToGo Setup & Connecting
  - HomeToGo Common Issues & Questions
- Hopper Homes
  - Hopper Homes Setup & Connecting
- Houfy
  - Houfy Setup & Connecting
  - Houfy Common Issues & Questions
- Monthly Rentals by Owner
  - Monthly Rentals by Owner & American Snowbird Setup & Connecting
- Nofie
  - Nofie Setup & Connecting
- Rentalz
  - Rentalz Setup & Connecting
- TripAdvisor
  - TripAdvisor Overview
  - TripAdvisor Setup & Connecting
  - TripAdvisor Common Issues & Questions
- Vrbo
  - Vrbo Overview
  - Vrbo Setup & Connecting
  - Vrbo Common Issues & Questions
  - Vrbo Connecting API Video
  - Vrbo API vs Vrbo non-API
  - Vrbo API Connection Auto-populated Expedia URLs
  - Vrbo Messaging
  - Vrbo Pay-Per-Booking (PPB) Commission File Imports
- Whimstay
  - Whimstay Setup & Connecting

Calendar Import/Export
- Overview
- iCal Import/Export Video
- Custom iCal Links
- Common Issues & Questions
- Vrbo guide
- Airbnb guide
- Booking.com guide
- TripAdvisor guide
- HomeEscape guide
- Houfy guide
- FloridaRentals.com guide
- ECBYO guide
- ALAVHR guide

Channel Bridge
- Overview
- Installing and Using
- What It Is & How It Works
- Bringing In Bookings From Channels
- Bringing In Reviews From Channels
- Updating to Latest Version
- Pushing rates to Airbnb and Vrbo
- When it's needed, by channel
- Common Issues & Questions

Listing Site Integration
- Integration Overview
- Regional Listing Sites
- Inquiry Import
- Inquiry parsing for emails using body text
- Inquiry parsing for emails using custom SMTP headers
- Listing Content Import
- Listing Content - Importing from Airbnb
- Listing Content - Importing from Vrbo
- Custom Sources
- Connecting to Evolve

Integrations

Overview

Accounting
- Clearing
- Hostfi
- QuickBooks by Intuit
- VRPlatform

Automation
- BeHome247
- Zapier

Business Intelligence
- Key Data
- MovingLake
- Quibble
- Rentamira
- TechTape

Devices
- GuestView Guide
- MasterMind · Tech
- Minut
- Ok2Charge
- StayFi
- WYND

Door Locks
- Overview
- Technical and Functional Differences
- Common Issues & Questions
- Schlage
- igloohome
- Hubitat
- Brivo
- eRentalLock
- i-checkin
- ResortLock
- Jervis Systems
- Kaba/Oracode
- Lynx
- Manual Locks
- PointCentral
- RemoteLock

Dynamic Pricing
- Overview
- Beyond
- DPGO
- PriceLabs
- Rankbreeze
- Rategenie
- Rented
- Wheelhouse

Guest Communication
- Absolutely
- Akia
- Besty AI
- ChargeAutomation
- Chekin
- DACK
- Duve
- Enso Connect
- Folio
- Guest Ranger
- Orana Stay
- RedCarpet Host
- RueBaRue
- SuiteOp
- The Host Co
- Touch Stay
- Trustd.ai
- Welcome Compass
- YourWelcome

Housekeeping Services
- Overview
- Breezeway
- Clyn
- EZcare
- Operto Teams
- ResortCleaning
- TIDY
- Turno

Insurance
- RentalGuardian [native]
- InsuraGuest
- Safely
- Superhog

QuickBooks
- Overview
- Setup & Connecting
- How Syncing Works
- Settings & Mappings
- Deposits
- Common Issues & Questions
- Batch Update Bookings
- Reconciling Payments and Deposits Without Fees
- Product or Service Item Mapping

Websites
- Boostly
- CraftedStays
- Magnetic Strategy
- RealTech
- Webready

Other
- Stays Group

Messaging

Email Messaging
- Overview
- Email Templates and Triggers
- Autoresponders
- Create a pre-arrival email using email templates, triggers, and custom fields
- Email Template Library
  - Overview
  - Cleaner Reminder
  - Discount for gap nights - automatically up-sell the night before or after the booking to the guest
  - Inquiry Available Response
  - Offer Travel Insurance to All Guests After Booking
  - Arrival Day Email
  - Day of Week Reminder
  - Post Stay Email
  - Pre-Arrival door lock code for Schlage
  - Pre-arrival door lock code
  - Receipt/Billing Summary/Invoice
  - Reminder to Guest to Sign Rental Agreement
  - Reminder to Myself - RA Has Not Been Signed
  - Review Request
  - Second payment reminder
  - Vrbo Inquiry Response

Channel Messaging
- Overview
- Channel Messaging With Guests
- Channel Message Limitations

SMS Messaging
- SMS Overview
- SMS Overview
- Setup & Configuration
- SMS Common Issues & Questions
- SMS Segments Calculator

System Messages
- System Messages Overview
- Suspend Guest System Messages

Templates
- Templates Overview
- Channel Templates
- Email Templates
- SMS Templates

Triggers
- Overview
- Setup & Configuration
- Common Issues & Questions
- Examples
- Library
  - Example - Inquiry Reply for Rule Violation
  - Example - Inquiry Reply for Unavailable Dates
  - Example - Inquiry Reply for Missing Information
  - Example - Inquiry Reply for Bookable Quote
  - Example - Request Channel Guest for Contact Info and Sign Renter Agreement
  - Example - Request Channel Guest With Contact Info to Sign Renter Agreement
  - Example - Thank Your Guest, Who Booked on Your Website, for Booking Direct
  - Example - Notify Cleaning Staff of New Booking
  - Example - Notify Owner of New Booking
  - Example - Send Your Guest Who Booked on Your Website an Invoice or Receipt
  - Example - Send Booking Cancellation Notice to Channel Guest Without Contact Info
  - Example - Send Booking Cancellation Notice to Channel Guest With Contact Info
  - Example - Send Booking Cancellation Notice to Guest Who Booked on Your Website
  - Example - Notify Cleaning Staff of Cancellation
  - Example - Notify Owner of Cancellation
  - Example - Reminder to Yourself That Renter Agreement Has Not Been Signed
  - Example - Offer Travel Insurance to Channel Guest Without Contact Info
  - Example - Offer Travel Insurance to Channel Guest With Contact Info
  - Example - Offer Travel Insurance to Guest Who Booked on Your Website
  - Example - Offer Discounted Gap Night to Channel Guest Without Contact Info
  - Example - Offer Discounted Gap Night to Channel Guest With Contact Info
  - Example - Offer Discounted Gap Night to Guest Who Booked on Your Website
  - Example - Offer Deeply Discounted Gap Night to Channel Guest Without Contact Info
  - Example - Offer Deeply Discounted Gap Night to Channel Guest With Contact Info
  - Example - Offer Deeply Discounted Gap Night to Guest Who Booked on Your Website
  - Example - Send Arrival Information to Channel Guest Without Contact Info
  - Example - Send Arrival Information to Channel Guest With Contact Info
  - Example - Send Guest Arrival Information to Guest Who Booked on Your Website
  - Example - Notify Cleaning Staff of Special Prep for Upcoming Booking
  - Example - Notify Owner of Special Prep for Upcoming Booking
  - Example - Send Morning of Arrival Information to Channel Guest With Contact Info
  - Example - Send Morning of Arrival Information to Channel Guest With Contact Info
  - Example - Send Guest Morning of Arrival Information to Guest Who Booked on Your Website
  - Example - Remind Cleaning Staff About an Early Check-in and/or to Document the State of the Property
  - Example - Send Morning After Arrival Message to Channel Guest Without Contact Information to Ensure Everything is Alright
  - Example - Send Morning After Arrival Message to Channel Guest With Contact Information to Ensure Everything is Alright
  - Example - Send Morning After Arrival Message to Guest Who Booked on Your Website to Ensure Everything is Alright
  - Example - Remind Your Channel Guest Without Contact Info About Day of Week Task
  - Example - Remind Your Channel Guest With Contact Info About Day of Week Task
  - Example - Remind Guest Who Booked Through Your Website About Day of Week Task
  - Example - Send Departure Information to Channel Guest Without Contact Info
  - Example - Send Departure Information to Channel Guest With Contact Info
  - Example - Send Departure Information to Your Guest Who Booked on Your Website
  - Example - Remind Cleaning Staff About a Day of Week Task
  - Example - Remind Cleaning Staff About the Next Cleaning Date
  - Example - Send Morning of Departure Info to Channel Guest Without Contact Info
  - Example - Send Morning of Departure Info to Channel Guest With Contact Info
  - Example - Send Morning of Departure Information to Guest Who Booked on Your Website
  - Example - Remind Cleaning Staff About Guest Departure/Scheduled Cleaning and Document the State of the Property
  - Example - Send After Departure Thank You to Channel Guest Without Contact Information
  - Example - Send After Departure Thank You to Channel Guest With Contact Information
  - Example - Send After Departure Thank You to Guest Who Booked on Your Website

Suppressed Email Addresses
- Overview
- Blocked Email Domains

Verified Email Domains
- Overview
- Email From/Reply-To and Verified Sender
- Namecheap
- GoDaddy
- Google Domains
- Wix

OwnerRez APIs

API for Apps
- Overview
- Authentication
- Sandbox Messaging
- OAuth Apps
- Webhooks
- Rate Limiting
- Creating Quotes and Bookings

API for Channel Integration
- Overview
- Setup & Configuration
- Enumerations
- Lodging Rate Fees, Discounts, & Taxes
- MOR Channel How Payments Work
- Example - Advertiser Index
- Example - Advertiser Booking Index
- Example - Advertiser Review Index
- Example - Availability
- Example - Availability Index
- Example - Booking Creation
- Example - Booking Details
- Example - Query Booking Updates
- Example - Contact Index
- Example - Fast Availability
- Example - Listing
- Example - Listing Index
- Example - Lodging Configuration
- Example - Lodging Configuration Index
- Example - Lodging Rate
- Example - Lodging Rate Index
- Example - Quote
- Example - Review
- Example - Review Index

Payment Processing

Payment Processing
- Overview
- Overview Video
- Credit Cards
- Checks Overview
- Checks Video
- PayPal
- Custom Payment Video
- Custom Payment Options
- 3-D Secure 2.0 (3DS2)
- Common Issues & Questions
- Stripe Process Unsafely Warning
- PayPal versus Credit Card Processing
- PayPal Statement Name
- Why No Square Support

Processors & Gateways
- The Whole List
- Recommended
- Changing
- Alternate Names
- Authorize.net
- Clover (formerly Payeezy)
- Converge
- Lynnbrook Group
- Lynnbrook Classic
- PayPal
- Plug'n Pay
- Sage Payments
- Stripe
- USA ePay
- Vacation Rental Payment (VRP) by Yapstone
- Worldline

Property Management

Expenses
- Expenses Overview

Owner Statements
- Owner Statements Overview
- Extra Bookings
- Missing Bookings

Owner Payouts
- Direct Owner Payments

PM Lock
- PM Lock Overview

Reporting

Reports (non-exhaustive)
- Date Range
- Available Nights Report
- Empty Units Report
- Payments Summary Report
- Bookings Detail Report
- Email List Report
- Line Item Pivot Report
- Taxes Detail Report
- Listing Site Fees Report
- Credit Card Processing History
- Insurance Detail Report

Websites

Hosted Websites
- Overview
- Add Video to Your Photos Video
- Add Video to Your Website
- Add a Virtual Tour to Your Website
- HTML Widgets
- Adding a Blog
- How to Add Custom Code
- Common Issues and Questions
- Hosted Website Customizations using CSS Magic
- Customizations for Footers
- Customizations for Headers
- Customizations Headers & Menus
- Create a Custom Page
- Create a Video Page
- Copy Your Existing Hosted Website
- Facebook Chat Plugin
- Facebook Sharing and Images
- Home Page
- Hosted Website Video
- Links
- Listing Site Tracking
- Multiple area searches
- Multi-Property Hosted Website Dynamic Photo Layout Option
- Hosted Website SEO Optimization
- Prominent Amenities
- Rates Display
- Redirect Back to Your Website After Booking
- Single to Multiple Property Website
- Going Live w/ Domain Name
- Setting DNS for GoDaddy
- Setting DNS for Google Domains
- Setting DNS for NameCheap
- Tags
- Transitioning from my old site

Integrated Websites
- Overview

Property Sharing
- Property Sharing

Widgets
- Overview
- Setting up widgets for inquiries, bookings, availability, rates and reviews
- Adding Widgets to Weebly
- Adding Widgets to Wix
- Adding Widgets to WordPress
- Adding Widgets to WordPress Video
- Cross-Domain Analytics
- CSS Magic for Widgets
- Common Issues & Questions
- Fix 403 Error by Whitelisting in WordFence
- Prepopulating Widget Fields
- Website Widgets Video
- Widget Settings
- Adding Widgets to SquareSpace

WordPress Plugin
- Overview
- Common Issues and Questions
- Setup & Connecting
- Shortcodes
- WordPress Designers
- WordPress Plugin Video

Changelog

2024
- Update August 28, 2024
- Update August 21, 2024
- Update August 14, 2024
- Update August 7, 2024
- Update July 31, 2024
- Update July 24, 2024
- Update July 17, 2024
- Update July 10, 2024
- Update July 3, 2024
- Update June 26, 2024
- Update June 19, 2024
- Update June 12, 2024
- Update June 5, 2024
- Update May 29, 2024
- Update May 22, 2024
- Update May 15, 2024
- Update May 8, 2024
- Update May 1, 2024
- Update April 24, 2024
- Update April 17, 2024
- Update April 10, 2024
- Update April 3, 2024
- Update March 27, 2024
- Update March 20, 2024
- Update March 13, 2024
- Update March 6, 2024
- Update February 28, 2024
- Update February 21, 2024
- Update February 14, 2024
- Update February 7, 2024
- Update January 31, 2024
- Update January 24, 2024
- Update January 17, 2024
- Update January 10, 2024
- Update January 3, 2024

2023
- Update December 20, 2023
- Update December 6, 2023
- Update November 29, 2023
- Update November 22, 2023
- Update November 15, 2023
- Update November 8, 2023
- Update November 1, 2023
- Update October 25, 2023
- Update October 18, 2023
- Update October 11, 2023
- Update October 4, 2023
- Update September 20, 2023
- Update September 13, 2023
- Update September 6, 2023
- Update August 30, 2023
- Update August 23, 2023
- Update August 16, 2023
- Update August 9, 2023
- Update August 2, 2023
- Update July 26, 2023
- Update July 19, 2023
- Update July 12, 2023
- Update June 28, 2023
- Update June 21, 2023
- Update June 14, 2023
- Update June 7, 2023
- Update May 24, 2023
- Update May 17, 2023
- Update May 10, 2023
- Update May 3, 2023
- Update April 26, 2023
- Update April 19, 2023
- Update April 12, 2023
- Update March 30, 2023
- Update March 22, 2023
- Update March 15, 2023
- Update March 8, 2023
- Update March 1, 2023
- Update February 22, 2023
- Update February 15, 2023
- Update February 10, 2023
- Update February 3, 2023
- Update January 27, 2023
- Update January 12, 2023
- Update January 4, 2023

2022
- Update December 23, 2022
- Update December 16, 2022
- Update December 15, 2022
- Update December 8, 2022
- Update November 29, 2022
- Update November 23, 2022
- Update November 21, 2022
- Update November 11, 2022
- Update November 1, 2022
- Update October 21, 2022
- Update October 14, 2022
- Update October 9, 2022
- Update October 4, 2022
- Update September 30, 2022
- Update September 26, 2022
- Update September 23, 2022
- Update September 15, 2022
- Update September 12, 2022
- Update September 6, 2022
- Update August 25, 2022
- Update August 12, 2022
- Update August 5, 2022
- Update July 29, 2022
- Update July 12, 2022
- Update July 1, 2022
- Update June 21, 2022
- Update May 24, 2022
- Update May 17, 2022
- Update April 26, 2022
- Update April 18, 2022
- Update April 11, 2022
- Update April 4, 2022
- Update March 21, 2022
- Update March 8, 2022
- Update February 21, 2022
- Update February 14, 2022
- Update January 31, 2022
- Update January 17, 2022

2021
- Update December 23, 2021
- Update December 21, 2021
- Update December 13, 2021
- Update November 15, 2021
- Update November 8, 2021
- Update November 1, 2021
- Update October 18, 2021
- Update October 11, 2021
- Update September 27, 2021
- Update September 20, 2021
- Update September 13, 2021
- Update September 6, 2021
- Update August 30, 2021
- Update August 23, 2021
- Update August 16, 2021
- Update August 9, 2021
- Update August 2, 2021
- Update July 26, 2021
- Update July 19, 2021
- Update July 12, 2021
- Update July 5, 2021
- Update June 28, 2021
- Update June 14, 2021
- Update June 1, 2021
- Update May 24, 2021
- Update May 10, 2021
- Update May 3, 2021
- Update April 17, 2021
- Update April 12, 2021
- Update April 5, 2021
- Update March 29, 2021
- Update March 22, 2021
- Update March 1, 2021
- Update February 22, 2021
- Update February 2, 2021
- Update February 1, 2021
- Update January 25, 2021
- Update January 11, 2021

2020
- Update December 21, 2020
- Update December 7, 2020
- Update November 30, 2020
- Update November 23, 2020
- Update November 9, 2020
- Update November 2, 2020
- Update October 26, 2020
- Update October 19, 2020
- Update October 13, 2020
- Update September 28, 2020
- Update September 21, 2020
- Update September 7, 2020
- Update August 31, 2020
- Update August 24, 2020
- Update August 10, 2020
- Update August 3, 2020
- Update July 27, 2020
- Update July 20, 2020
- Update July 13, 2020
- Update July 6, 2020
- Update June 29, 2020
- Update June 22, 2020
- Update June 8, 2020
- Update June 1, 2020
- Update May 18, 2020
- Update May 11, 2020
- Update April 27, 2020
- Update April 13, 2020
- Update March 30, 2020
- Update March 23, 2020
- Update March 16, 2020
- Update March 3, 2020
- Update Feb 24, 2020
- Update Feb 17, 2020
- Update Feb 10, 2020
- Update Feb 3, 2020
- Update Jan 20, 2020
- Update Jan 13, 2020

2019
- Update Dec 30, 2019
- Update Dec 16, 2019
- Update Dec 9, 2019
- Update Dec 2, 2019

Support Videos

About OwnerRez

Houfy Setup & Connecting

Single to Multiple Property Website

System Messages Overview

Language Tags

Why you should create quotes instead of bookings

Direct Rate Tester

Spot Rates

Quote Status Changes

Creating, Sending & Converting Quotes

Quotes Overview Video

Email Templates and Triggers

Expenses Overview

Setup & Configuration

SMS Overview

Property Level Rules

Zapier

Capture additional fields on booking and agreement signing

Rates & Seasons Overview

Channel Management Overview

Vrbo Connecting API Video

Airbnb Connecting API Video

Setting DNS Records for Google Domains

Rates Calendar

Listing Content - Importing from Vrbo

Listing Content - Importing from Airbnb

Adding a Blog

Listing Quality Analyzer

HTML Widgets

Add Video to Your Photos Video

Add a Virtual Tour to Your Website

Add Video to Your Website

Batch Update Existing Bookings

Seasons/Holidays and Rates

Rules - Pet Allowances and Fees

Supported Devices - Installing the OwnerRez App on Android

Field Codes Walk-through

Supported Devices - Installing the OwnerRez App on iOS

Adding Widgets to WordPress Video

Bringing In Reviews From Channels

Bringing In Bookings From Channels

Adding Photos

Google Domains

Branded Portal

Portal Access Video

Overview - Setting Up Direct Bookings From Start To Finish

A Bird's Eye View

Custom Sources

Credit Cards

WordPress Plugin Video

Website Widgets Video

Customizations for Footers

Customizations for Headers

Hosted Websites - Setting DNS Records for GoDaddy

Hosted Websites - Setting DNS Records for NameCheap

Hosted Website Video

Custom Payment Video

Payment Processing - Checks

Overview Video

iCal Testing Video

Additional Pricing Settings - Taxes

Additional Pricing Settings - Surcharges

Additional Pricing Settings - Discounts

Namecheap

GoDaddy

iCal Import/Export Video

Damage Protection Insurance Video

Travel Insurance Video

Listing Content - Starting from Scratch

Understanding a Booking & Its Parts

PayPal

What It Is & How It Works

Properties - Importing Listing Details From Airbnb & VRBO

Bedroom & Bathroom Set Up

Overview Video

Rates - Batch Copy From Property to Property

Change Restrictions, Booking Window, Forced Gaps

Minimum Nights

Lead Time