Airbnb now includes Pet and Cleaning fees. I see that my cleaning fee has transferred over, but not my pet fees..or so it seems. Airbnb shows pets stay free and tells me all fees are imported via OR. Apparently not all.
ah, this will make life much easier - hopefully the integrations works
It doesn't work yet - they announced it too soon. Give us some time, hopefully it'll be ready in the near future.
Airbnb now includes Pet and Cleaning fees. I see that my cleaning fee has transferred over, but not my pet fees..or so it seems. Airbnb shows pets stay free and tells me all fees are imported via OR. Apparently not all.
Good news, pet fees are now implemented within OwnerRez for Airbnb API connected accounts!
"Pets stay free" is an irrelevant marker that is only on the Airbnb Dashboard, it is never displayed to guests. They only see "Pets allowed" or "No pets".
Per stay pet fees are now passed through to Airbnb. This is a flat rate fee that is applied to the booking whether they are bringing one pet or up to your property max.
Per night and per pet fees are ignored, they will not be passed through. If you have this for other bookings, you can set that to apply to "everything except Airbnb" and then set up a separate per stay surcharge that is "only Airbnb".
The pet fee is added to the nightly rate like linen, resort, and additional guest surcharges. It will not show in Airbnb charge lists as a separate line like a cleaning fee would.
Hmmm, just got an AirB booking but pet fee did not happen.
I have the pet fee set up in the two places noted in the article. - "the Suitability Pets option on the Amenities tab of the property, and the Pets Max of 0 (or otherwise) on the Rules of the property." .... any ideas what I might be missing??
Thanks
Please email help@ownerreservations.com and be sure to include the ORB#### so we can look into this specific booking for you.
A flat fee is not the answer. OwnerRez needs to advocate for better tools.
The pet fee is what Airbnb supports currently. We have suggested enhancements.
If you have a more complex pet fee, you can specify it in your house rules and collect via the resolution center.