Email messages

Bill S
Dec 17, 2022 5:54 PM
Joined Sep, 2022 4 posts

I have a hosted site with OR and my domain name is through GoDaddy that includes an email address(Outlook).  I have that vanity email linked in OR which allows me to go into a booking and send an individual email to that guest and automated/triggered emails are sent from the vanity email address).  When a guest replies to any of those emails they do not show up in OR....I can go into a booking and see the outgoing emails but I can't see the replies from the guest or reply to their reply(I don't think I even get an alert email from OR that someone replied).  It would be very helpful to have all communication in one central location versus having to log into a vanity Outlook account.....Or maybe I am missing something?  

Ken T
Dec 17, 2022 9:58 PM
Joined Aug, 2019 1707 posts

At present, OwnerRez does not provide email inbox services.  So, while we can send email messages on your behalf, we cannot receive them like a normal email inbox interface. This may be a feature that is added in the future, but for now you do need to check your email using the email client program of your choice.

Chris L
Dec 20, 2022 1:42 PM
Joined May, 2017 207 posts

Once Vrbo's messaging API goes live (sometime in the next century...), I would like three things:

-email ingest into OR (as this post discusses)

-a native (not a PWA) app that supports push alerts

-a unified inbox for channel messaging, SMS, and emails to/from guests

 

That would make the messaging system worthwhile (and I'd then strongly look into paying for SMS through OR!).