How to Handle Refunds in OR and QB

Like many of you, we are getting a lot of refunds from the Covid 19 pandemic. Is there anyone out there in this community who could talk with me about the correct procedure on both these systems. I have been on the QB interface for about a month now and continue to learn more about how it works--sometimes to my surprise!

Kathy Martin, Bookkeeper
30A Coast Vacation Rentals
kathymartin234@gmail.com