hi all, New to OR platform and just setting things up. i think i have it all sorted, and hoping to use the API to update airbnb etc, then i came across a weird issue.
We have 5 properties, i created a pet fee surcharge and applied it to all properties, i set each of the properties to allow pets (ask owner), i then see this message on the LQA:
"Pets are allowed, but no pet fee is configured. Usually if pets are allowed there is an associated surcharge for pet fee."
I have our own domain pointed to OR, and the hosted website set up, when i check availability, i see the option for pets, and it correctly applies the fee.
Have i found a bug or am i missing something?
Thanks in advance.
Colin
The most common cause for this is when the Pet Fee is set up without a Pet multiplier.
This should be set as "Pet for every ## above 0 up to Property Max". Airbnb and Vrbo only send one pet fee no matter the multiplier, if you only want one flat fee you can set ## to your property max number of pets (commonly 1 or 2). If you want to charge per pet for direct bookings you can set ## to 1.
Thank you Rex,
Makes sense now. It does work on our Ownerrez hosted page, and good to see that Airbnb ignore it anyway.
Thank you Rex,
Makes sense now. It does work on our Ownerrez hosted page, and good to see that Airbnb ignore it anyway.