Which listing site is the inquiry coming from? And which property ID is it for? If you tell me those things, I can tell you specifically why. Or just give me the inquiry ID.
It's probably happening because you gave the listing site your account-level @inquiryspot.com email address instead of the property-level one.
Look at the inquiries instruction page:
https://app.ownerrez.com/inquiries/instructions
Notice the bottom paragraph. Some listing sites don't let you give a different contact email address for each property. FlipKey is a notable example. For listings sites like that, you have to use an account-level @inquiryspot.com email address which won't parse the property. You'll have to assign it manually each time using the Verify tab under the inquiry.
-Michelle
