Removing Previously Applies Discounts

Yuriy & Nina B
Sep 9, 2024 9:57 PM
Joined Nov, 2023 3 posts

Good evening,

We originally created several multi-day discounts in the Discounts section on OwnerRez. Now, I want to remove them, but I'm not able to, and I'm getting the following error:

"Please correct the errors below. You cannot delete this surcharge because there are quote charges associated with it."

Does anyone know how I can remove previously set discounts?

Best Regards, 

Nina

Adria H
Sep 10, 2024 12:14 AM
OR Team Member Joined Aug, 2022 147 posts

Can you try disabling those instead of deleting them?

If they have been used previously, the audit logs need them to exist as a reference point. In general, OwnerRez recommends disabling things rather than deleting them.

Yuriy & Nina B
Sep 10, 2024 12:29 AM
Joined Nov, 2023 3 posts

Thank you Adria. That worked.