We are considering moving from our VRBO annual subscription to their pay per booking model given that the annual subscription is now $699 annually. I know that this would create more work for us in having to import the commission files to OR.
VRBO lists that they charge a 5% commission and a 3% payment processing fee. Does anyone know if this would still be the case if we have our own payment processor? I am assuming it would not be the case and they would only charge the 5% commission. Any guidance would be greatly appreciated!
If you are using our API connection with Vrbo, then, you are doing your own payment processing using your own credit card merchant account configured in OwnerRez and paying those fees. Vrbo is no onger processing your payments, so, you are not paying them that 3%. This is true regardless of whether you are subscription or PPB.
I'm in exactly the same position (currently paying PPB of 8%) and have just initiated the VRBO API connection. If connected to VRBO via an API channel manager VRBO automatically move you onto a professional plan whereby the guest fee is removed and the property owner pays a commission of 15%.
I'm in exactly the same position (currently paying PPB of 8%) and have just initiated the VRBO API connection. If connected to VRBO via an API channel manager VRBO automatically move you onto a professional plan whereby the guest fee is removed and the property owner pays a commission of 15%.
That has not been our experience. If this has happened to you, immediately reach out to Vrbo IPM tech support and ask them to put you back. If that doesn't work - which, so far as I'm aware, has never happened - write in to our Helpdesk with full details and we will assist in getting this resolved.
Thanks Ken, very useful information, I'm currently waiting for VRBO to contact me as my cannel link in Ownerrez is pending authorisation via a phone call. I'll discuss with them when they call me.
