Auto emailing of Check in information

I was wondering if you coudl look into the possiblity of sending an automated email messge with the guest's check in information (lock box code, check in / check out times, general rules, etc.) at a set # of days prior to check in provided that the account is showing a zero balance.

Thanks,

Ed Nasi

Hi Ed,

Yes, that is a high priority on the dev roadmap. Many users have asked for scheduled emails like that (and other kinds).

We are in the process of doing a lot of work to the email system - retaining archives, showing actions, allowing templates, auto-responders, etc. It is going to take quite a few sprints to get it all finished, but we are working on it now. Scheduled emails will probably come at the tail end of those changes.

Hope this helps,

-Michelle

Thanks for the reply Michelle.

Look forward to the upgrades. Loving the systme so far:)

Thanks,

Ed

Any update on this feature. This is the one big thing I see the software missing.

Thanks!

I agree that this would certainly help me. I have to compose an email message for each new renter and it usually takes a half-hour or so. Also there are a few things that at least in my case are specific to a rental - for example I am using e-lock rental, so I have a unique lock code for each renter. It would be nice if there were a half dozen user defined fields that we could enter on the general information of the booking (like the unique lock code). Thus when the system composes the check-in information, we could adjust our templates to be able to use these fields as variables.

Although I love the site and functionality, I do worry that development may have stopped. There hasn't been an update since last November - before that updates were almost twice a month.

Glenn

Hi Glenn,

We are very much going at full speed. Some settings changes we created had a domino effect throughout the system. We greatly appreciate your concern and thank you for patiently standing by while we are working on the system.


Thanks,

Devin

I am trying to accomplish this exact same thing. is it possible to create a template for a new category? There is none that addresses check-in information in the drop down menu. Is it possible to automate messages with custom fields for items of our choosing?

Yes, you should be able to do all these things nowadays - this thread is pretty old.

https://www.ownerrez.com/support/articles/email-templates-and-triggers

https://www.ownerrez.com/support/articles/messaging-field-codes-walk-through