Booking history

It would be really helpful to have a history of actions taken on a reservation. Similar to transaction history. For example, a timestamp of when dates change, or addtional charges like pet or late check-out fees are added. I know we can go back through the sent messages to recreate a timeline. But, it would be much easier if we could just click on "History" to see any changes that may have been made to the reservation.

[Another topic was closed as a duplicate of this topic (Reservation History)]

We have an internal log, but it's quite cryptic.  There are long-term plans to increase the visibility of event logging to our clients, but that's a great deal of ongoing effort and not high priority work in most cases.

How can a user access the internal log?  Even if it is cryptic, it would be helpful to get that information.

You cannot.  If you have something specific that needs to be researched relating to something malfunctioning, the Helpdesk is able to assist with that, though for complicated issues we often have to escalate to the engineers.