Review form

Status: Requested 3 Votes
Charissa V
Jan 15, 2024 4:02 PM
Joined May, 2021 1 post

Hi, we have a request/suggestion for the reviews that people submit via the Ownerres link we have been sending to guests. We would like to suggest some changes to make it more guest friendly. When the guest click on the link they have to scroll and click into a lot of different areas to leave a review via OR. We have found that they leave way more reviews on Airbnb which means somehow their format is easier. Could we talk about this more and possibly change the format of the page they get to after clicking the link? List of suggestions 1. When it shows on their text just have it as a hyperlink that says review not the whole URL spelled out 2. Just be able to click a star for the star rating, not a drop down menu they have to select 3. Not be required to leave a body to the review or maybe not even a heading since people don't want to take much time to complete these (we of course want comments but realize people are lazy). Thanks!

Robert P
Jan 27, 2024 12:23 PM
Joined Aug, 2023 40 posts

I would prefer to see the means to integrate separate form software into OwnerRez, such as things like Survey Monkey, or a terrific Survey Plugin I use on my WP site. It would be really neat to have the info from the form automatically populate on OR, so that triggers and other CRM matters could be taken into account.

Our guest exit surveys are far more detailed than any conventional review form. Our guests provide lots of information when we ask the right questions, and it’s information we want to know.

No review form I've ever seen asks the questions we seek answers to. It would be great if OR allowed much more flexibility and or integration in this area.