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A month ago, we posted an article on why it is bad to reserve a security deposit way in advance of the guest's arrival date. In the same article, we mentioned that some gateways have an automatic re…
(Posted Jun 9, 2011 4:45 PM)
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Jun 9, 2011 4:45 PM |
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We've been asked two primary questions about refunds other than the "overpayment balance" message that was covered in the last post.
Those two questions are:
1) What is a "linked payment"?
2) Why …
(Posted May 27, 2011 1:59 PM)
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May 27, 2011 1:59 PM |
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After we recently announced the new refund feature, I expected a lot of questions about the "overpayment balance" message. So far, it appears that no one has been confused because we haven't had any…
(Posted May 20, 2011 5:08 PM)
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May 20, 2011 5:08 PM |
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Yesterday, we released an update that added refund functionality to OwnerRez.
Before, you had to send refunds offline via check or cash or with your PayPal account. Now, you can send refunds direct…
(Posted May 12, 2011 9:05 PM)
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May 12, 2011 9:05 PM |
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@Dave
World's fastest comment!
We don't have a link exposed for owners to send that form around. We could - it looks just like the quote payment forms - but it doesn't just let the guest change th…
(Posted May 4, 2011 8:35 AM)
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May 4, 2011 8:35 AM |
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We've recently noticed that quite a few owners have configured their security deposits so that they are reserved far in advance of the guest's arrival. In addition, many release reminders are config…
(Posted May 3, 2011 5:01 PM)
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May 3, 2011 5:01 PM |
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[quote=DPVR.info]Is the feature Jim requested above in the works?[/quote]
It's planned, but it hasn't been worked on yet.
To give you some context, we have almost 300 ideas on the development roadm…
(Posted Apr 27, 2011 7:05 PM)
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Apr 27, 2011 7:05 PM |
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@Dave
Sam Westcott here - head of development. What you're referring to does happen from time to time, but that's completely the fault of the email client.
What we do, in using a standard From and…
(Posted Apr 22, 2011 10:09 AM)
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Apr 22, 2011 10:09 AM |
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As you may have noticed, holidays are now set on the rate period as a fixed amount, to be charged per night or per stay, over and above the regular charges that occur.
The reason we moved to this mo…
(Posted Apr 12, 2011 11:01 AM)
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Apr 12, 2011 11:01 AM |
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Before our recent rate engine update was rolled out, a common problem that users complained about was the inability to control what happened to extra nights on a quote.
Say a guest asks for a 4-day …
(Posted Apr 6, 2011 1:52 PM)
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Apr 6, 2011 1:52 PM |
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As part of the rate engine overhaul, several old features have been expanded to offer more flexibility. One of those expanded features is the 'Days of the Week' selection.
If you view one of your c…
(Posted Apr 1, 2011 7:47 AM)
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Apr 1, 2011 7:47 AM |
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As we mentioned yesterday, an update was just released that brings a lot of new fixes and features to the rate engine.
We did a large overhaul of the rate engine last year, but there were still a fe…
(Posted Mar 30, 2011 8:40 PM)
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Mar 30, 2011 8:40 PM |
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Sorry for the long delay in blogging, folks. The blog may have been quiet but development hasn't.
In fact, we've been busier than ever, figuring out the 2011 roadmap and which items to prioritize o…
(Posted Mar 29, 2011 4:04 PM)
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Mar 29, 2011 4:04 PM |
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Thanks for the feedback, Jim.
[quote=skikirkwood]Again, the highest priority request I have is to get your new quote generation engine out that reliably works with holidays and override dates[/quote…
(Posted Jan 5, 2011 7:59 PM)
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Jan 5, 2011 7:59 PM |
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You may have noticed that links in our emails sometimes take awhile to load. Sometimes they don't load at all. You get a nasty "Service Unavailable" blurb.
Only a few customers have noticed this, …
(Posted Oct 1, 2010 5:24 PM)
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Oct 1, 2010 5:24 PM |
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Hi Greg,
Thanks for the feedback.
On number 2...
We do support multiple rate periods throughout the year. You can set as many as you want. Here's how...
Open your Properties (here's the direct …
(Posted Sep 20, 2010 12:34 PM)
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Sep 20, 2010 12:34 PM |
General Help and Questions » Typo
Hi Skikirkwood,
Thanks for pointing this out. You're correct. I've requested that that be fixed in an upcoming hotfix due out later this week.
I can't imagine how we missed a typo of that size af…
(Posted Sep 12, 2010 6:52 PM)
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Sep 12, 2010 6:52 PM |
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Hi Freeman611,
There is no price right now. The service is entirely free while we work through the public beta phase.
The eventual price structure will be a flat rate per month or per booking. Fo…
(Posted Sep 11, 2010 10:18 AM)
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Sep 11, 2010 10:18 AM |
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Booking cancellations are a rarity for most owners, but it's important to treat them professionally so that your guest and third parties have all the information they need. You can now decide when (…
(Posted Sep 1, 2010 5:46 PM)
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Sep 1, 2010 5:46 PM |
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It's easy to change the dates for a booking, but up until now, nothing has automatically alerted the guest that the change successfully occured. You had to send a manual email to the guest after the…
(Posted Aug 30, 2010 1:53 PM)
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Aug 30, 2010 1:53 PM |
