cp9293

Joined April 2012
395 posts
Topic

General Help and Questions » New Email feature

I don't currently answer with the quote response. Only if I know it isn't going to book. I just go in and create the quote, but don't send the email through your system. I am very anxious to see …

(Posted Jul 31, 2012 10:14 AM)

General Help and Questions » New Email feature

Great job guys. While I don't use the outgoing mail much, at this moment, I can't' wait to see when I would be able to use it with customized emails! It will definitely make my life a lot easier. I…

(Posted Jul 31, 2012 10:00 AM)

General Help and Questions » Rental Agreement Insert Field

Great! Thank you for letting us know. Just changed it on my Properties. Funny, earlier today I was thinking about that. Claudia

(Posted Jul 30, 2012 2:37 PM)

General Help and Questions » Security Deposit still PENDING when it has been released

I would assume the original was on 7/9, when it was scheduled. But maybe it should include all the other times it was put on hold again. For example, 7/16 Re-authorized, 7/23 Re-authorized. Claudia

(Posted Jul 30, 2012 11:18 AM)

General Help and Questions » Security Deposit still PENDING when it has been released

Looking at her history... Jul 05, 12 - Scheduled a security deposit of $400.00 to be reserved on 7/9/2012. Jul 18, 12 - Collected a payment of $168.41 from credit card MasterCard *****xxxx. Jul …

(Posted Jul 30, 2012 11:11 AM)

General Help and Questions » Security Deposit still PENDING when it has been released

I could understand the 24-48 hours. This is ONE week later. Why would that be? When will they release it? I released it on Monday, July 23 at 10 AM. Claudia

(Posted Jul 30, 2012 11:04 AM)

General Help and Questions » Security Deposit still PENDING when it has been released

Hi all, My guest is saying that even though I released her security deposit on 7/23, it is still showing PENDING on her account. Can you please tell me why that is? Shouldn't it say it is released…

(Posted Jul 30, 2012 10:58 AM)

General Help and Questions » Syncing Calendars

I do not know if they updated. I updated them manually. Claudia

(Posted Jul 6, 2012 10:18 AM)

General Help and Questions » Syncing Calendars

How often does the calendar sync? I had two bookings today and they didn't update. Did I do something wrong? Claudia

(Posted Jul 5, 2012 9:27 PM)

General Help and Questions » Didn't receive Booking Confirmation Email, nor Rental Agreement

The emails I get after I enter feedback was slow in coming, also. However, now they are up to date. They caught up and I am receiving them, right after I enter the response. Claudia

(Posted Jul 5, 2012 1:47 PM)

General Help and Questions » Didn't receive Booking Confirmation Email, nor Rental Agreement

Received Booking Conf at 1:45pm. Definitely, slow to get everything. Booking # 252549

(Posted Jul 5, 2012 1:33 PM)

General Help and Questions » Didn't receive Booking Confirmation Email, nor Rental Agreement

Just received the Rental Agreement. Not the Booking Confirm yet. Claudia

(Posted Jul 5, 2012 12:37 PM)

General Help and Questions » Cornerstone Charge

The money was credited back to my account. Thank you, Claudia

(Posted Jul 5, 2012 12:06 PM)

General Help and Questions » Didn't receive Booking Confirmation Email, nor Rental Agreement

A booking took place today and I have not received the Booking Confirmation, nor the Rental Agreement Emails. The guest received them. This has been over 25 minutes ago. Thanks, Claudia

(Posted Jul 5, 2012 12:05 PM)

General Help and Questions » Email of final payment received

Hi Michele, Can you show me what the email for the final payment collect, via credit card, looks like to the guest? Thanks, Claudia

(Posted Jul 2, 2012 8:19 AM)

General Help and Questions » How will OwnerRes. handle the HomeAway e-mail policy change?

I, for one, am not interested in going into their site and continue to check for inquiries. I want my inquiry sent to me, via EMAIL! Claudia

(Posted Jun 29, 2012 4:25 PM)

General Help and Questions » how much for this Vacation Rental Software?

I see you went live today. Congratulations! So that I understand, we will begin to incur expenses, if not using your merchant account, starting next month? Since you have a trail period of a week,…

(Posted Jun 28, 2012 2:48 PM)

General Help and Questions » Inquiry in and Dates changed to be available

NEVER MIND. Somehow those dates are reserved, when it was not showing reserved on another calendar. Sorry for the confusion!!! Claudia

(Posted Jun 28, 2012 12:03 PM)

General Help and Questions » Inquiry in and Dates changed to be available

It is not in the Quote Screen. I tried changing it in the Verify screen, but it still does not give me a Calculate screen. Claudia

(Posted Jun 28, 2012 11:43 AM)

General Help and Questions » Inquiry in and Dates changed to be available

I received an inquiry, which dates were not available. When I went back to change the dates to an available date, since they were flexible, I can't seem to get to the quote side. If I say I want to…

(Posted Jun 28, 2012 11:13 AM)