Marina's Edge Re

Joined October 2012
206 posts
Topic

Blog » FlipKey inquiry parsing

I just set up a flipkey account and it came through as unrecognized email. Did they change something again?

(Posted May 31, 2014 5:59 PM)

General Help and Questions » Email Issue

Thanks, that fixed the problem. Really appreciate your fast response, you guys are awesome!

(Posted May 30, 2014 6:43 PM)

General Help and Questions » Email Issue

My guest forwarded me an email she'd received (our Check-In details email) and it was not formatted correctly, lots of jibberish. I opened the template and it displays fine from the system. I then …

(Posted May 30, 2014 4:01 PM)

General Help and Questions » Discrepancy between "Owing" on Bookings Tab and Overview Booking

Update: I believe this was a caching issue now. I closed IE and re-opened and all was fine :) Damon

(Posted May 3, 2014 11:29 AM)

General Help and Questions » Discrepancy between "Owing" on Bookings Tab and Overview Booking

I'm doing some clean up and adjusting amounts owing vs. amounts paid. For some reason the amounts owing showing up on the Bookings listing doesn't match the amount owing after I make adjustments to …

(Posted May 3, 2014 11:23 AM)

General Help and Questions » Access to Back-End Data

I'm not a programmer, but I know a bunch of them :) Can you email me some documentation or give me a rough idea of how much coding time it might take? Damon

(Posted Apr 14, 2014 5:35 PM)

General Help and Questions » Access to Back-End Data

Is there anyway to connect to the data from the back-end yet? I want to automate some of my dashboards that I build from the data. Damon

(Posted Apr 14, 2014 12:22 AM)

General Help and Questions » Refunds on an expired card

We have a situation where the original card that our guest paid on has expired. We went in, scheduled a new payment and added the new credit card. When we go to refund it still references the old c…

(Posted Jan 4, 2014 12:34 AM)

General Help and Questions » AirBnB

Any recommendations for handling AirBnB? Currently it is 100% manual and I can't get the balances to match since Airbnb collects a surcharge...

(Posted Sep 6, 2013 12:08 AM)

General Help and Questions » What are u guys working on?

Sounds cool! Can't wait.

(Posted Aug 18, 2013 3:30 PM)

General Help and Questions » What are u guys working on?

Your last few releases spoiled me..I'm anxiously awaiting your next release. What can we expect from it and approximately when will we see it ??

(Posted Aug 16, 2013 2:25 PM)

General Help and Questions » Couple of things-Disabling emails and historical scheduling

I think that solved my issue. Thanks!

(Posted Jul 28, 2013 1:02 AM)

General Help and Questions » Widgets not displaying correctly

Solved! Thank you. Damon

(Posted Jul 28, 2013 12:24 AM)

General Help and Questions » Widgets not displaying correctly

I don't speak HTML so I'm not sure if this is an HTML problem, a website problem, or an issue with the widgets. Any help would be appreciated. Here's how it is displayed (multiple displays of the c…

(Posted Jul 26, 2013 2:53 PM)

General Help and Questions » Couple of things-Disabling emails and historical scheduling

OK. Now I'm wondering how to remove these currently disabled emails from going out because I don't want them to go out. No need for a call if you can outline how to do that. Sorry for being so den…

(Posted Jul 25, 2013 12:41 PM)

General Help and Questions » Couple of things-Disabling emails and historical scheduling

Last night there were multiple emails sent out on scheduled emails I had disabled (but in the past they hadn't sent out). Maybe a quick phone call to talk this through? What is your #? Maybe I can…

(Posted Jul 25, 2013 10:18 AM)

General Help and Questions » Couple of things-Disabling emails and historical scheduling

I love your system...it really enables us to run a professional business so you are welcome. I'm really looking for a way to experiment with templates but no always send them out, and also use as a …

(Posted Jul 25, 2013 9:44 AM)

General Help and Questions » Couple of things-Disabling emails and historical scheduling

I just noticed that I have a few emails disabled yet they show they will deliver when I go into individual bookings (I'd expect them to show "disabled"). Also, I want to send a follow-up email to ev…

(Posted Jul 25, 2013 1:52 AM)

General Help and Questions » Auto release of security deposit

Makes sense. Thanks for the clarification

(Posted Jul 24, 2013 1:00 PM)

General Help and Questions » Auto release of security deposit

Is it possible to release the security deposit? Manually releasing becomes quite cumbersome. Damon

(Posted Jul 24, 2013 12:34 PM)