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Hey guys, there was an issue on the bookings page for a few minutes. This is now fixed.
(Posted Sep 17, 2020 6:28 PM)
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Sep 17, 2020 6:28 PM |
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Not yet -- the only way currently is to create custom fields: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
(Posted Sep 14, 2020 11:14 AM)
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Sep 14, 2020 11:14 AM |
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Right now the only offset after created is number of days. What sorts of things would be useful to be more granular about?
(Posted Sep 14, 2020 11:12 AM)
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Sep 14, 2020 11:12 AM |
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Yep! This is on the to-do list for tags.
(Posted Aug 31, 2020 8:38 AM)
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Aug 31, 2020 8:38 AM |
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No, unfortunately, this is old and no longer works -- Vrbo now automatically sends review requests themselves.
(Posted Aug 31, 2020 8:38 AM)
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Aug 31, 2020 8:38 AM |
General Help and Questions » Dates Tab
We've just released a new update today that combines all of the date/property changing together in one place so you can do multiple at once.
To access that, click the Move button on the booking -- c…
(Posted Aug 28, 2020 4:39 PM)
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Aug 28, 2020 4:39 PM |
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We've put all of the date/property changing in the Move button. Click Move and you can move property/dates/check in/out times.
(Posted Aug 28, 2020 8:14 AM)
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Aug 28, 2020 8:14 AM |
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Aha! I was looking only at active properties. I don't think you can delete disabled properties. Try re-enabling then deleting.
(Posted Aug 21, 2020 7:38 PM)
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Aug 21, 2020 7:38 PM |
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Hmm. I had a quick peek at your calendar and all of them have at least some bookings or blocks. If there's anything on the calendar you can't delete the property, only disable it.
(Posted Aug 21, 2020 6:42 PM)
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Aug 21, 2020 6:42 PM |
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We do have plans to add some automation around reviews, but you've got to be careful of the Airbnb TOS here too -- "all reviews must be written by the owner" etc.
(Posted Aug 21, 2020 6:40 PM)
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Aug 21, 2020 6:40 PM |
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To change the availability, lead time, and guest verification, you'd do that in the Airbnb channel settings in OwnerRez. Go to Settings > API Integrations, click on the Airbnb channel, and click the …
(Posted Aug 21, 2020 6:38 PM)
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Aug 21, 2020 6:38 PM |
General Help and Questions » Cleaning Notes
Right now it's just the date. We have plans to add more cleaning features, but no ETA yet.
You can share access to the main booking notes field with portal users or on the iCal feed if you want.
(Posted Aug 21, 2020 6:36 PM)
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Aug 21, 2020 6:36 PM |
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Glad to have you and welcome!
(Posted Aug 21, 2020 6:36 PM)
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Aug 21, 2020 6:36 PM |
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We have Google Analytics tracking built in -- you don't need to mess with Google Tag Manager.
Instead, enter your Google Analytics Tracking Id following these instructions: https://www.ownerrez.com/…
(Posted Aug 21, 2020 6:35 PM)
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Aug 21, 2020 6:35 PM |
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Go to the Properties menu and click on a property. Then look in the sidebar under actions. You'll see Delete and/or Disable there.
If you only see Disable and no Delete, then there's bookings or oth…
(Posted Aug 21, 2020 6:34 PM)
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Aug 21, 2020 6:34 PM |
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I don't think we have an end to end article with all of the channels, but you basically want to:
1) Add the property
2) Fill out the photos, descriptions, amenities etc
3) Fill out rates
4) Run Tool…
(Posted Aug 21, 2020 6:33 PM)
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Aug 21, 2020 6:33 PM |
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Sure! Just hit "Change Property Mappings" on the Airbnb channel settings in OwnerRez and switch the listing to Limited mode.
Then it will sync only rates and availability (and not any of the listing…
(Posted Aug 15, 2020 12:13 PM)
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Aug 15, 2020 12:13 PM |
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Tags are quite new (just released a couple weeks ago), and there's not yet a capability to query by tags or include them in results. It's definitely in the to-do list though!
(Posted Aug 15, 2020 9:04 AM)
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Aug 15, 2020 9:04 AM |
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You're in the legacy rates mode, so the rate table widget will only show your seasonal rates.
If you upgrade to the new rates mode, the rate table widget will be able to calculate rates based on the…
(Posted Aug 13, 2020 3:24 PM)
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Aug 13, 2020 3:24 PM |
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We talked about this via support tickets but I just wanted to post the solution here for future questioners... The issue was that it was a platform booking, not via API. This can happen from sending …
(Posted Aug 13, 2020 10:30 AM)
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Aug 13, 2020 10:30 AM |
