|
Sure thing, I just sent over an email.
(Posted Mar 2, 2019 10:11 AM)
|
Mar 2, 2019 10:11 AM |
|
I see a lot of docs on SmartThings about how to create scenes and automations for a specific lock you own, but not much about how to make a generic app that could interact with any lock. Do you have …
(Posted Mar 2, 2019 10:07 AM)
|
Mar 2, 2019 10:07 AM |
General Help and Questions » photos?
No you didn't miss anything. We need to add some instruction on that to the main article but are waiting until we release the new update so it will be simpler and make more sense.
(Posted Mar 2, 2019 10:05 AM)
|
Mar 2, 2019 10:05 AM |
General Help and Questions » Thought
Yep, we need to promote some of those options to be more visible for sure... but the top bar is already pretty full of other locations to the point where it just barely fits on some size screens. Rig…
(Posted Mar 2, 2019 9:59 AM)
|
Mar 2, 2019 9:59 AM |
|
Unfortunately, Airbnb doesn't have a configuration for a pet fee, so you can't have it automatically collected on their side. If the guest flags the booking as having pets we'll pick that up on chann…
(Posted Mar 2, 2019 9:55 AM)
|
Mar 2, 2019 9:55 AM |
General Help and Questions » photos?
For the carousel to look good in full width view, you need to take separate cuts of the photos and switch it to custom photo mode (vs the property photos it defaults to). Those should be 400 pixels t…
(Posted Mar 1, 2019 4:00 PM)
|
Mar 1, 2019 4:00 PM |
|
[quote=Gemstone Propert]We don't think having a customer entering a 10-digit code when they arrive at a new place and it's dark and raining.is a good experience. We'll need to manually set all the c…
(Posted Feb 23, 2019 5:49 PM)
|
Feb 23, 2019 5:49 PM |
General Help and Questions » Amenities
Those things on the amenities page are primarily for syncing out to channel integrations. On the OwnerRez side they're informational only and don't attach to any specific rules.
That's also why the …
(Posted Feb 22, 2019 11:28 AM)
|
Feb 22, 2019 11:28 AM |
|
We auto-set a 10 digit code always, but you can go into the booking and set a specific code like the last four of the guest phone.
We've got a to-do list item to let you set rules for shorter codes,…
(Posted Feb 22, 2019 11:25 AM)
|
Feb 22, 2019 11:25 AM |
|
To start a site, go to your properties and set up the Location, Description, Amenities and Photos tabs. Those will drive the site. Then go to Settings > Hosted Websites and create one. All you need t…
(Posted Feb 22, 2019 11:24 AM)
|
Feb 22, 2019 11:24 AM |
|
Our site doesn't allow arbitrary code to be uploaded to the server, so we don't have this issue.
(Posted Feb 22, 2019 11:20 AM)
|
Feb 22, 2019 11:20 AM |
|
This is a good idea, we'll note it down for when we do our next round of amenities. We also need to add some of the new safety features lists that the channels are adding.
(Posted Feb 16, 2019 9:34 PM)
|
Feb 16, 2019 9:34 PM |
|
@Linda you can do optional surcharges based on number of guests on the booking, but not with a separate number of guests. For that you'd need to edit the charges.
@Ross I'd recommend doing a trundle…
(Posted Feb 16, 2019 9:30 PM)
|
Feb 16, 2019 9:30 PM |
|
You can use any QuickBooks edition (Starter/Simple Start, Essentials, Plus, Premium, Advanced) with OwnerRez. Not sure if "freelancer" will work though, that one is a bit of an oddball.
The only li…
(Posted Feb 15, 2019 10:39 PM)
|
Feb 15, 2019 10:39 PM |
|
Yep, doing a $1 booking and paying is the best way to do it -- that way you exercise everything. There is also a test button on the payment method itself that makes sure the credentials are right but…
(Posted Feb 9, 2019 7:41 PM)
|
Feb 9, 2019 7:41 PM |
|
Thanks @Ross!
@Stacy...
Right now if you hook up PriceLabs they'll push the spot rates directly into OwnerRez and there's currently no way to override that.
They've got a lot of options on their si…
(Posted Feb 9, 2019 7:40 PM)
|
Feb 9, 2019 7:40 PM |
|
Which parts are popping out as not wrapping correctly? I scanned through and it looks like it's mostly there with the wrapping. Only things I saw were a couple places where there are multiple spaces …
(Posted Feb 8, 2019 7:37 PM)
|
Feb 8, 2019 7:37 PM |
|
Right now it's all by email. Text messages is in the works but we don't have a firm ETA yet.
(Posted Feb 8, 2019 7:32 PM)
|
Feb 8, 2019 7:32 PM |
|
On my website, I use the same ID. The reason is I like to be able to follow users across and set up goals etc. to see what the flow is and it's hard if you use different id's.
Under the covers, Goog…
(Posted Feb 8, 2019 7:32 PM)
|
Feb 8, 2019 7:32 PM |
General Help and Questions » Cleaners
We are working on some more detailed housekeeping features like assignment and checklists and reporting.
In the meantime, we're also integrated with ResortCleaning -- they focus entirely on the clea…
(Posted Feb 8, 2019 7:30 PM)
|
Feb 8, 2019 7:30 PM |
