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Yes, we have ever so cleverly hidden it from you :-P
Just kidding... here's where to find it.
- Go to the Quotes menu up top
- Click on the quote you want in the list
- Click on the Email tab of th…
(Posted Jan 12, 2019 7:10 PM)
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Jan 12, 2019 7:10 PM |
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@Ross There is a tradeoff between a friendly note and a sterile written feel for sure. Sometimes a more colloquially written email can establish a personal connection with guests.
Do you have an exa…
(Posted Jan 12, 2019 10:41 AM)
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Jan 12, 2019 10:41 AM |
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If you have "send create triggers" enabled, it will send any ones where the create triggers have never been sent before for that booking OR there was never an email address in the system for that boo…
(Posted Jan 11, 2019 7:37 PM)
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Jan 11, 2019 7:37 PM |
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Yep, we've bounced around the idea of having an email template area where folks can share their templates and anyone can click a button to import the template into OwnerRez. Similarly ideas on web de…
(Posted Jan 11, 2019 7:29 PM)
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Jan 11, 2019 7:29 PM |
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We've had an email template library over in the support section for awhile: https://www.ownerrez.com/support/recommended-reading/email-template-library
One of our users, Rich, recently mentioned tha…
(Posted Jan 11, 2019 7:29 PM)
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Jan 11, 2019 7:29 PM |
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There isn't a detection or trigger for that right now. You can run off a Date Range type Stay Report -- that'll includes the custom fields alongside the booking so you can see which ones are populate…
(Posted Jan 11, 2019 7:15 PM)
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Jan 11, 2019 7:15 PM |
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Great!
FYI you can also populate the values for all properties at once in the detail section of the property field.
(Posted Jan 11, 2019 7:13 PM)
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Jan 11, 2019 7:13 PM |
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You can't trigger it on a file upload currently, but you could create the template and use "Email this guest" and then switch to it. Not quite as automatic, but pretty close.
We do have plans to add…
(Posted Jan 11, 2019 7:13 PM)
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Jan 11, 2019 7:13 PM |
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You can't do that exactly but you can get close.
The system will check the second payment days on booking and if it's past the deadline it'll require everything up front. In other words, if you put …
(Posted Jan 11, 2019 7:11 PM)
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Jan 11, 2019 7:11 PM |
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Yep, Kaba's still in the works. Focusing down on HomeAway API integration right now, and then the rest will come up after that.
(Posted Jan 10, 2019 2:50 PM)
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Jan 10, 2019 2:50 PM |
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If you want to go per booking, like a lock code that is unique per booking, then use a Booking type field definition. The per property field definition would be for a manual programmed lock where it'…
(Posted Jan 10, 2019 2:49 PM)
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Jan 10, 2019 2:49 PM |
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To vary up the lock code value per property, the thing to do is create a custom field for the lock code at the property level and then populate it with a different value for each property.
Then when…
(Posted Jan 5, 2019 4:36 PM)
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Jan 5, 2019 4:36 PM |
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Yep, we're working on it! Everything has to be rejiggered a bit so the numbers all add up.
We have released the TI update where guests can alter the amount, so that side is better now.
(Posted Jan 4, 2019 7:06 PM)
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Jan 4, 2019 7:06 PM |
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That's an interesting point... channel bridge could override the iCal setting if it is bringing in a booking. That's not quite intentional.
Do you want to have that applied or not? I can look into t…
(Posted Jan 4, 2019 7:05 PM)
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Jan 4, 2019 7:05 PM |
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The iCal and channel bridge items are correct.
The setting VRBO email address to the OR property email is for inquiries and lets you respond to an inquiry from OwnerRez. You can't quote from OwnerRe…
(Posted Jan 4, 2019 7:04 PM)
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Jan 4, 2019 7:04 PM |
General Help and Questions » Tax question
This all depends on your locality and to some extent how you set up the business (cash vs accrual etc). Many taxing authorities give you the option to choose when you report (date booked, date of pay…
(Posted Jan 4, 2019 8:51 AM)
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Jan 4, 2019 8:51 AM |
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Inquiries are oriented around that response. You can go to an inquiry and "answer again", but the main purpose is to get an initial response (or perhaps hook up to an autoresponder). We don't have tr…
(Posted Jan 4, 2019 8:46 AM)
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Jan 4, 2019 8:46 AM |
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Yep, that's exactly right. You want to do both -- the iCal because it'll get the calendar blocked automatically, and then the channel bridge because it brings in more detail and can send the "on crea…
(Posted Jan 4, 2019 8:45 AM)
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Jan 4, 2019 8:45 AM |
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Yep, this is something we plan to overhaul. Later this year we're going to be working on a unified inbox/messaging that pulls in everything from everywhere into OwnerRez and at that point we'll smoot…
(Posted Jan 4, 2019 8:44 AM)
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Jan 4, 2019 8:44 AM |
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No ETA yet, but we have gotten the API details from them.
(Posted Jan 4, 2019 8:43 AM)
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Jan 4, 2019 8:43 AM |
