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Yep! As long as you populate it on the booking before the email goes out it'll be included.
(Posted Sep 20, 2017 11:38 AM)
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Sep 20, 2017 11:38 AM |
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Great to hear all of your different workflows! There are so many different ways to work with cleaning staff -- that's why we haven't got into this yet. We want to make it flexible. I think we've got …
(Posted Sep 20, 2017 11:36 AM)
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Sep 20, 2017 11:36 AM |
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#1 is a good idea. We have a to-do list item we're calling "payment schedules" that would allow creating that list of amounts and due dates rather than just the first and second payment as it is now.…
(Posted Sep 20, 2017 11:19 AM)
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Sep 20, 2017 11:19 AM |
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Ahh, OK! Just wanted to make sure you didn't have unexpected data showing up :-)
Have a look at the new airbnb transaction import: https://app.ownerrez.com/bookings/import/airbnbtransactioncsv. We h…
(Posted Sep 19, 2017 11:34 PM)
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Sep 19, 2017 11:34 PM |
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Can you send a couple examples and booking IDs? I'll have a look.
We don't import fees and payments in the calendar import as Air doesn't include them in their iCal. Is it possible you added them yo…
(Posted Sep 19, 2017 10:39 PM)
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Sep 19, 2017 10:39 PM |
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We just pushed an hotfix a few minutes back, so you may have seen a layout issue because that deployment was in progress.
Try refreshing your browser and it should look fine now.
(Posted Sep 15, 2017 9:10 AM)
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Sep 15, 2017 9:10 AM |
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Yep, it was updating the date in the textbox but not the picker. It's always updated the check out date to the next day, but the bug kept the picker dropdown from changing months.
Looks like that is…
(Posted Sep 14, 2017 5:30 PM)
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Sep 14, 2017 5:30 PM |
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Yep! We'll be adding a cleaning date as part of our next update to PM and the portal stuff. Fear not, the cleaning date itself on the booking will be part of the base package.
The PM/housekeeping p…
(Posted Sep 12, 2017 7:36 PM)
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Sep 12, 2017 7:36 PM |
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We get a lot of questions about the best way to set up security deposits, when to use damage protection insurance, travel insurance, etc. I've seen a lot of different scenarios over the years, both…
(Posted Sep 11, 2017 9:56 PM)
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Sep 11, 2017 9:56 PM |
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Great tips and email template!
HomeAway strips out a ton of formatting from the email in their effort to block all contact info. They basically convert everything to plain text, and their conversion…
(Posted Sep 1, 2017 5:56 PM)
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Sep 1, 2017 5:56 PM |
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Excellent!
We're still contemplating the separate housekeeping management module, but we also don't want to get over complicated on the modules. I've seen sites where every last thing is a separate …
(Posted Aug 31, 2017 12:59 PM)
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Aug 31, 2017 12:59 PM |
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We got great feedback on the Gallimaufry post from June, so I figured it should become a recurring series. We do announcement posts for the larger features, but there are so many small ones that ca…
(Posted Aug 30, 2017 11:49 PM)
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Aug 30, 2017 11:49 PM |
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We released portal access for employees/housekeeping last month: https://www.ownerrez.com/blog/portal-access-for-owners-and-staff-released. That allows you to grant access to see different levels of …
(Posted Aug 29, 2017 8:57 AM)
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Aug 29, 2017 8:57 AM |
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Are you looking at the payment form or the security deposit form? The security deposit form should always only allow credit card or PayPal.
EDIT: I looked up above and the point is to give a payment…
(Posted Aug 26, 2017 9:50 AM)
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Aug 26, 2017 9:50 AM |
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This has now been released: https://www.ownerrez.com/blog/enhanced-autoresponders. We did one better than just the listing site criteria and added time of day criteria as well ;-)
(Posted Aug 22, 2017 9:31 PM)
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Aug 22, 2017 9:31 PM |
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With the rise of walled garden listing sites, it's become important to be able to customize inquiry responses depending on which site the inquiry came from. Some regional sites still include guest …
(Posted Aug 22, 2017 9:24 PM)
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Aug 22, 2017 9:24 PM |
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Can you email the document to support@ownerreservations.com? I'll have a look.
(Posted Aug 18, 2017 5:53 PM)
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Aug 18, 2017 5:53 PM |
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[quote=BlueMtnCabins][quote=Marinas Edge]Interesting thing just came up. Our guests that auto booked on VRBO didn't receive our emails because VRBO isn't passing email addresses through iCal. Wonder…
(Posted Aug 17, 2017 9:45 AM)
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Aug 17, 2017 9:45 AM |
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Yep, optional still works the same way.
However, we recently fixed a hole in the workflow on check bookings and travel insurance. Travel insurance requires a credit card, so before if a guest select…
(Posted Aug 17, 2017 8:32 AM)
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Aug 17, 2017 8:32 AM |
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There's been some debate on this internally. Portal access is a pretty big ball of features, and something we'll be adding to over time with scheduling for cleaning, maintenance, etc. The way a lot o…
(Posted Aug 16, 2017 9:51 AM)
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Aug 16, 2017 9:51 AM |
