Chris Hynes

OwnerRez Team Member
Joined October 2012
1401 posts
Topic

General Help and Questions » getting server error message

You caught us during an update deployment last night. This problem affected quote charge editing only, not booking charges. It's now fixed. Let me know if it works on your end.

(Posted Sep 25, 2016 7:11 AM)

General Help and Questions » Google Sites

Looks like Google Sites doesn't allow iframes in their HTML box: https://support.google.com/sites/answer/2500646?hl=en - Our widgets use an iframe to embed the content in your site, so they won't wor…

(Posted Sep 24, 2016 6:04 PM)

General Help and Questions » Reports

There should be a "Last Month" value near the bottom of the period selector. That's a bit confusing with some being called "Previous 3 months" and then that being "Last Month", so I'll see if we can …

(Posted Sep 14, 2016 8:45 AM)

General Help and Questions » Where do I view the rates by property?

Yep, it is highly requested. Were you able to get the main rates view filtered by property? That should help, at least. You can also sort that table by season as well, to see the rates in chronologi…

(Posted Sep 13, 2016 6:32 PM)

Blog » Two Way Calendar (iCal) Sync and Convert Block to Booking

We don't have a button for that yet, but it is coming in the next hotfix (sometime this week).

(Posted Sep 10, 2016 6:07 PM)

General Help and Questions » Where do I view the rates by property?

Good question! We don't have a separate rate sheet yet, but we're working on it. In the meantime, you can go to the rates section and filter it by property to see everything that applies to a proper…

(Posted Sep 7, 2016 9:11 PM)

General Help and Questions » Why enter Description, Amenities, Photos, etc

We don't have a full doc on those, but the defaults are usually good -- let me know if you've got any additional questions here. Bedroom restrictions is for properties that have different rates base…

(Posted Sep 7, 2016 7:52 PM)

General Help and Questions » Initial Setup Q

Sorting by period is now available on both seasons and rates.

(Posted Sep 6, 2016 7:37 PM)

General Help and Questions » Widget warnings when invalid data is entered?

The widgets give warnings as soon as the guest clicks the Book Now or Send Inquiry button. We don't do it inline as data is entered as guests will often adjust things, and also because the rules are …

(Posted Sep 6, 2016 12:54 AM)

General Help and Questions » Initial Setup Q

That's a good point. It's a bit complex because there are specific dates and seasonal dates types, but I think we could sort by the date including year and it would work. I've got a hotfix in testin…

(Posted Sep 5, 2016 7:05 PM)

General Help and Questions » Pricing Help

Ahh, OK. So theoretically 3 nights and 4 nights could be the same price. I'll take a look an come up with a suggestion.

(Posted Sep 5, 2016 5:46 PM)

General Help and Questions » Pricing Help

If its a min 3 nights rule, you can do it this way:: - Go into the property Rules section and set Total Nights Between 3 and <blank> under "Length Restrictions". That rule will apply the min nights …

(Posted Sep 5, 2016 2:15 PM)

General Help and Questions » Initial Setup Q

You can change that in the Seasons and Rates sections under Settings. The setup interview populates those sections with an initial set based on that "how rates will be applied" question, but you can …

(Posted Sep 3, 2016 7:18 PM)

General Help and Questions » Why enter Description, Amenities, Photos, etc

Rules allows you to define rules for the property that we validate on inquiry/quote/booking, like max number of adults, whether pets are allowed, min number of nights etc. It is also where you set pa…

(Posted Sep 3, 2016 7:09 PM)

Blog » HomeEscape Listing Site Integration Added!

Yeah, they're not sending a whole lot of traffic right now, but since its free I figured the hour or two setting up the listings is worth it for me. I'm figuring that now they've got the site working…

(Posted Aug 26, 2016 8:26 PM)

Blog » HomeEscape Listing Site Integration Added!

We've been excitedly watching the new crop of vacation rental listing sites that have been developing recently. HomeEscape is one of the standouts -- gorgeous design, well marketed. I've added my …

(Posted Aug 25, 2016 10:48 PM)

General Help and Questions » Airbnb Setup

We don't yet support importing inquiries from AirBNB. You'll currently need to answer them on the AirBNB side. That's on the to-do list, but even if we notify you of inquiries you'd still have to ans…

(Posted Aug 23, 2016 7:15 PM)

General Help and Questions » Problem with a VRBO guest's booking request and OwnerRez blocked calendar

Yep, that's exactly what the issue was -- tentative reservations were being mixed in with real ones. The iCal format has a Confirmed vs. Tentative flag for that (which we honor), but of course VRBO d…

(Posted Aug 15, 2016 10:58 AM)

General Help and Questions » Problem with a VRBO guest's booking request and OwnerRez blocked calendar

Yep, looks like they are not following the tentative flag in the spec. This was for 9/12-9/15 for Martina N., correct? If so, I've made a hotfix to the calendar sync to work around this issue and f…

(Posted Aug 15, 2016 10:31 AM)

General Help and Questions » Problem with a VRBO guest's booking request and OwnerRez blocked calendar

I'll have a look at this. Can you send me the link for the VRBO iCal in question? I believe they're changing up some stuff with that sync, so we may need to adapt on our end.

(Posted Aug 15, 2016 10:01 AM)