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The system won't automatically send a request, but if the guest agrees you can go to their booking in OwnerRez and request a security deposit on the Transactions tab.
(Posted Apr 15, 2021 8:03 PM)
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Apr 15, 2021 8:03 PM |
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There isn't a way for Airbnb to send over the credit card info.
However, you can send out the security deposit request form as early as you want -- even at booking. If the secdep is currently due, t…
(Posted Apr 13, 2021 6:11 PM)
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Apr 13, 2021 6:11 PM |
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This is happening because the seasons are actually all overlapping. They're "Recurring" type seasons which recur every year. You've named them 2021 and 2022, but the date ranges are actually recurrin…
(Posted Apr 12, 2021 8:41 AM)
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Apr 12, 2021 8:41 AM |
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Yep, that API is pretty old and we're working on an update. I'll send you some details on an alternate API you can use in the meantime.
(Posted Apr 9, 2021 1:15 PM)
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Apr 9, 2021 1:15 PM |
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This is a good idea! We have plans to add notes in a lot of additional places.
In the meantime, you could create a property custom field for private notes and record the information in that custom f…
(Posted Apr 8, 2021 8:02 PM)
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Apr 8, 2021 8:02 PM |
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Yes, you would create the new Airbnb listing in OwnerRez -- just don't publish it. You will still be able to see it in your Airbnb profile and preview it over there before publishing.
(Posted Apr 2, 2021 4:48 PM)
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Apr 2, 2021 4:48 PM |
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Currently, you can either print the report (your browser should let you print to PDF) or export to Excel.
I'm not sure exactly what a "document format" would look like, do you have an example? If yo…
(Posted Apr 1, 2021 7:44 PM)
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Apr 1, 2021 7:44 PM |
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Yep, somewhere around there. You can follow our releases in the changelog: https://www.ownerrez.com/support/latestupdates -- and we also write blog posts the week subsequent that drill into the detai…
(Posted Mar 30, 2021 6:52 PM)
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Mar 30, 2021 6:52 PM |
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Yep, that will definitely be fixed in a future release! We have plans to make calling a more full fledged feature tied to the same number -- where you can call in and out on the number as well, and t…
(Posted Mar 30, 2021 3:01 PM)
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Mar 30, 2021 3:01 PM |
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Do you have your own website, either live or you're working on setting it up? If so, you can connect the details button to your website.
To do that, go to the General Info tab of each property. Cl…
(Posted Mar 29, 2021 5:11 PM)
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Mar 29, 2021 5:11 PM |
General Help and Questions » Site down
Hey Owen! They've been back up for a bit now.
(Posted Mar 28, 2021 9:09 AM)
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Mar 28, 2021 9:09 AM |
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The codes should update in RL immediately, however if it is August I believe they have a separate "august lock guests" area where you have to look.
If the code is in OwnerRez, we got a successful …
(Posted Mar 15, 2021 10:22 AM)
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Mar 15, 2021 10:22 AM |
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Is there a Rooms column in the file? We recently removed that -- if it it's in your file from an older version of the template, that could be causing the issue. If it's there, delete just that Rooms …
(Posted Mar 3, 2021 12:46 PM)
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Mar 3, 2021 12:46 PM |
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There's not a trigger event that covers all of those criteria, but instead you can use a days before arrival trigger.
In your example case, set it up to go out 7 days before arrival with the card on…
(Posted Mar 3, 2021 10:44 AM)
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Mar 3, 2021 10:44 AM |
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Yes, the work order option in VRScheduler will push that into OwnerRez as an expense, with a link back to VRScheduler. You'll then be able to set an amount in OwnerRez and it'll show on the owner's s…
(Posted Mar 2, 2021 11:02 PM)
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Mar 2, 2021 11:02 PM |
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This happened because of the consolidation we did to bring Vrbo and HomeAway to one channel instead of two. There was an edge case where the matching logic on channel bridge wasn't merging them corre…
(Posted Mar 2, 2021 9:10 PM)
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Mar 2, 2021 9:10 PM |
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Thanks for the feedback! We always do try to give a heads up well in advance when we make a change that could affect your rates or rules. In this case, unfortunately, we didn't factor in that case wh…
(Posted Feb 28, 2021 11:09 PM)
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Feb 28, 2021 11:09 PM |
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Yes, this weekend we rolled out an update that merges all of the Vrbo/HomeAway family of channels into one Vrbo channel. We'll have more details about that in the changelog tomorrow.
I looked into…
(Posted Feb 28, 2021 5:18 PM)
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Feb 28, 2021 5:18 PM |
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The problem here is that you've got a double iframe situation going on with the widget. Because of how it's set up in your page builder, the embed is an iframe that keeps the OwnerRez widget from bei…
(Posted Feb 19, 2021 3:47 PM)
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Feb 19, 2021 3:47 PM |
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If you want to upload the photos and content to your own website hosted elsewhere, then you don't need the plugin at all -- just upload the photos and write in the content on your site. The widgets i…
(Posted Feb 9, 2021 12:30 PM)
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Feb 9, 2021 12:30 PM |
