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Yes, the QuickBooks sync is designed to go the other way and transfer transactions from OwnerRez to QuickBooks. As far as I know we're not turning off payment options during the sync -- that may be s…
(Posted Feb 9, 2021 11:31 AM)
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Feb 9, 2021 11:31 AM |
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Currently Vrbo request to book come in as bookings, because they have the payment information tied to them. You'll see them with an hourglass and pending status in the bookings list, and you get a pe…
(Posted Feb 9, 2021 11:01 AM)
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Feb 9, 2021 11:01 AM |
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Can you explain a bit more? I'm not quite sure how an expense that is in commission would work.
If it's commission, it would be broken down in the reports under commission already. If it's an expens…
(Posted Feb 9, 2021 10:59 AM)
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Feb 9, 2021 10:59 AM |
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That's an interesting idea! Could be good for security purposes too -- no need to generate a code now for a booking next year.
We'd need to come up with a way to handle downstream implications tho…
(Posted Feb 1, 2021 3:03 PM)
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Feb 1, 2021 3:03 PM |
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Most of the fields are shared. We have a todo list item to allow you to create different field versions for different channels vs the hosted website, but no ETA on that yet.
The Location Descriptio…
(Posted Jan 30, 2021 12:04 AM)
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Jan 30, 2021 12:04 AM |
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Yes, the trigger looks at both Booking and Guest tags (as well as Property tags as well).
So something that applies to the guest in general like "ID received" that should apply to future stays you…
(Posted Jan 27, 2021 12:16 PM)
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Jan 27, 2021 12:16 PM |
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Some answers:
1) The first bit of JS can go anywhere you already a script tag (or you can add a new one).
2) The second bit of JS goes after both GA and the OwnerRez widget code, so it can refe…
(Posted Jan 26, 2021 10:13 PM)
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Jan 26, 2021 10:13 PM |
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You don't need to manually work with the widget URL's. Instead:
1) Set up your OwnerRez account for Google Analytics: https://www.ownerrez.com/support/articles/analytics-tracking
2) Customize y…
(Posted Jan 26, 2021 12:08 AM)
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Jan 26, 2021 12:08 AM |
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Ahh. There are a few areas like that where Airbnb doesn't allow them to be changed via API but also disables the option in the Airbnb site when API is connected.
To get around that:
1) Go to th…
(Posted Jan 18, 2021 1:46 PM)
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Jan 18, 2021 1:46 PM |
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Look on the Channel section of the booking overview and you can see when it was last channel bridged.
[img https://cdn.orez.io/w/images/c803ca33a9654043b06a693660cf9081.png]
(Posted Jan 16, 2021 7:45 AM)
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Jan 16, 2021 7:45 AM |
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It would look like a 97%/47% refund policy -- that's what it is. You could shave it a bit and say 98.5%/47% because you've only taken half payment up front, perhaps, but if you're charging a percenta…
(Posted Jan 15, 2021 7:31 AM)
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Jan 15, 2021 7:31 AM |
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For a percentage based cancellation fee, decrease the refund by that amount.
For example, if you have a 100% refund policy outside 60 days, and then a 50% refund inside 60 days, but you want a 3% ca…
(Posted Jan 14, 2021 4:14 PM)
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Jan 14, 2021 4:14 PM |
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When the guest is first entering their card, we notify the bank that there will be multiple transactions associated with the card and ask them to verify the card knowing there will be future transact…
(Posted Jan 7, 2021 7:30 PM)
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Jan 7, 2021 7:30 PM |
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We're not currently integrated with Operto, but we do have an API if they want to integrate.
We also support several lock services directly: https://www.ownerrez.com/support/articles/integration-doo…
(Posted Dec 21, 2020 3:27 PM)
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Dec 21, 2020 3:27 PM |
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If they want to purchase travel insurance, it needs to be a booking and they'll have to make the travel insurance on a credit card. They can still make the booking payment to you via check.
Convert …
(Posted Dec 19, 2020 2:14 PM)
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Dec 19, 2020 2:14 PM |
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Interesting! I haven't seen it on the API side yet, but we'll keep our eyes peeled.
We do support the non-refundable discount option already.
(Posted Dec 15, 2020 12:03 PM)
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Dec 15, 2020 12:03 PM |
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I'm not aware of Airbnb letting you set a different cancellation policy for specific date ranges, other than things they have admin overridden for COVID etc. Not a user accessible, "use policy X for …
(Posted Dec 14, 2020 10:59 AM)
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Dec 14, 2020 10:59 AM |
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The PAY fields are only available in context of a particular payment, for example for a payment receipt.
They're not available on booking level templates, as there could be multiple different card…
(Posted Dec 4, 2020 9:55 AM)
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Dec 4, 2020 9:55 AM |
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Yep, Airbnb's got a bit of a hodgepodge going now, stuff they've added over time. They're working on sorting it out, but that's a longer process, particularly them making changes and then making thos…
(Posted Nov 23, 2020 4:22 PM)
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Nov 23, 2020 4:22 PM |
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All of those fields marked to go to Airbnb on the Description tab do go to Airbnb. You can see the details in this article: https://www.ownerrez.com/support/articles/channel-management-api-integratio…
(Posted Nov 23, 2020 9:41 AM)
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Nov 23, 2020 9:41 AM |
