|
It's a good idea to test - we highly recommend that. TEST, TEST, TEST everything. And there is no better way of doing that then to pretend to be a guest and start sending your inquiries, responding…
(Posted Mar 18, 2019 8:57 PM)
|
Mar 18, 2019 8:57 PM |
|
@JTVRs
Some additional answers:
2) Some of that (like the BBINFO field code) is an artifact to preserve an old system template and make it say what it said before. The information that BBINFO chur…
(Posted Mar 18, 2019 8:54 PM)
|
Mar 18, 2019 8:54 PM |
|
Rich, it annoys me too! 😉 We're working on it though. We plan to move our entire ticket system to the forum and make some large upgrades (including attaching files, dropping in screenshots and ans…
(Posted Mar 18, 2019 8:50 PM)
|
Mar 18, 2019 8:50 PM |
|
I mentioned this in the other topic, but the answer is - sort of. You can now assign full access to another user but it's not limited in any way. The other user (ie. if they have full access) can d…
(Posted Mar 18, 2019 8:48 PM)
|
Mar 18, 2019 8:48 PM |
General Help and Questions » Multi Users
Hi Dianne,
Yes, you can use PM > Portal Access to add other users and then assign either limited or full access. Full access gives them exactly what you have. Limited access gives them calendar vi…
(Posted Mar 18, 2019 8:47 PM)
|
Mar 18, 2019 8:47 PM |
|
Hey guys,
Sorry for the delay on this. I wanted to discuss internally because our RemoteLock support is kind of up in the air right now. We support the "old methods" really well but some of the ne…
(Posted Mar 18, 2019 8:46 PM)
|
Mar 18, 2019 8:46 PM |
|
Hi Chris,
At the moment, no. That's been asked for and it's something we're considering. For the record, it does not matter if the channel imports back in bookings that contain their own booking. …
(Posted Mar 18, 2019 8:40 PM)
|
Mar 18, 2019 8:40 PM |
|
Hi Janice,
We currently do not automatically flag guests as repeat based on email, phone or other things. Booking and quote records are only linked to the same guest record if they happen to be li…
(Posted Mar 18, 2019 8:38 PM)
|
Mar 18, 2019 8:38 PM |
|
Yes. You can define $10, 20 or $35 per booking which is equal to $500, 1500 or 3500 of coverage per booking.
(Posted Mar 18, 2019 8:36 PM)
|
Mar 18, 2019 8:36 PM |
|
The duplication of reviews should now be fixed. The channel/file name may still show "HomeAway" instead of "VRBO" but the duplication issue should no longer be happening.
If you already have duplic…
(Posted Mar 14, 2019 12:34 PM)
|
Mar 14, 2019 12:34 PM |
|
@Rich S - did you email us (OwnerRez) about the 5 unit minimum or the channel (VRBO)? Wondering if that ticket got dropped since you said crickets for 3 weeks. If you emailed the channel, are you s…
(Posted Mar 14, 2019 11:59 AM)
|
Mar 14, 2019 11:59 AM |
|
@BlueMtnCabins - Are you seeing an error message? What about it isn't working, and is it Channel Bridge side or OR side? If you have a screenshot, send that in as a ticket. We have seen many Chann…
(Posted Mar 14, 2019 11:22 AM)
|
Mar 14, 2019 11:22 AM |
|
Yes, we've seen that as well - on REVIEWS. Not on bookings. I am reiterating the point because there are many users asking about whether this affects bookings and it should not. We have not seen an…
(Posted Mar 14, 2019 9:59 AM)
|
Mar 14, 2019 9:59 AM |
|
Quick update - we got delayed with some updates going out the last couple days, but we are looking into this.
@Rich and MB: this would only affect reviews, not bookings. When I said no duplicates, …
(Posted Mar 14, 2019 9:40 AM)
|
Mar 14, 2019 9:40 AM |
|
No bookings are being duplicated. That's not possible based on how our system validates dates and properties. You don't have to worry about bookings being duplicated. It's just an issue (possibly)…
(Posted Mar 13, 2019 10:56 AM)
|
Mar 13, 2019 10:56 AM |
|
Any CC processor you want. If you get onto the HomeAway API integration, the guest and card info is passed to our system for processing and then we pass an approve/decline back to HomeAway while the …
(Posted Mar 13, 2019 8:49 AM)
|
Mar 13, 2019 8:49 AM |
|
Thanks for the pro tips, Rich!
(Posted Mar 12, 2019 8:56 PM)
|
Mar 12, 2019 8:56 PM |
|
Good question. I'd set it up in OwnerRez but not the listing content (descriptions, amenities, photos, location stuff). Then put a basic property record in place so that you can play with it and ge…
(Posted Mar 12, 2019 8:56 PM)
|
Mar 12, 2019 8:56 PM |
|
You would create a Deposit record in QB to group together the payments (and fees) that settled together. So your payments should be pushed to QB with "Undeposited Funds" as the bank account. And th…
(Posted Mar 12, 2019 8:54 PM)
|
Mar 12, 2019 8:54 PM |
|
Hi Dianne,
We have a lot of work to do in upgrading our QB support docs. Thanks for the nudge.
(Posted Mar 12, 2019 8:52 PM)
|
Mar 12, 2019 8:52 PM |
