Paul W

OwnerRez Team Member
Joined June 2009
833 posts
Topic

General Help and Questions » VRBO downloads now called HomeAway? Duplicating data?

We are looking into this. A recent change to Channel Bridge was made to help with HomeAway logins and it looks like we may be classifying all VRBO stuff as HomeAway now. This is pending.

(Posted Mar 12, 2019 8:51 PM)

General Help and Questions » Email Templates

Is there a public URL for Apple Maps? There would have to be a web app or web end point where clicking "Apple Maps" could open in something. I'm not aware of one.

(Posted Mar 12, 2019 8:51 PM)

General Help and Questions » OpenEdge - I DO NOT recommend!

You can actually use them for HomeAway if you are able to join our upcoming, looming, awesome API integration with HomeAway. The users that are on that get to use their own CC payment processing jus…

(Posted Mar 12, 2019 8:50 PM)

General Help and Questions » How do I upload a document so I can create a link to it?

Yes, do that under your global Files. Click the Account button drop-down (top right) and Files. There you can upload any type of file. Once uploaded, the button on each file will give you a "copy …

(Posted Mar 5, 2019 11:07 PM)

General Help and Questions » Request that OR link to a service that has an API available? SafelyStay

Thanks for the recommendation! We'll look at them. I met with the Party Squasher guys last week btw. Interesting device.

(Posted Mar 5, 2019 11:06 PM)

General Help and Questions » Google Pay?

The old "Google Wallet" product was something we were going to add, as another version of PayPal you could accept, but the Google Wallet terms specifically forbid lodging/vacation rental type busines…

(Posted Mar 5, 2019 11:03 PM)

Introduce Yourself! » Hello From Portland

Hi Belladonna, We have some open tickets with you, so the conversation isn't over yet! We'll work through it. On the renter agreements, the guest cannot fill in or write inside the body of the agr…

(Posted Mar 5, 2019 11:02 PM)

General Help and Questions » Quickbooks

The fees do not push over at the moment. That is coming - we have that on our QB To Do list - but at the moment only charges and payments get synced across. We recommend syncing payments to "Undepo…

(Posted Mar 5, 2019 10:58 PM)

General Help and Questions » How to change description for check instructions to remove "or any amount in between"??

Good idea. We'll double check that to see why the language is clearing that off when the full payment is required.

(Posted Mar 5, 2019 10:56 PM)

Blog » Guest reminder emails for payments and security deposits

Do you have pre-existing bookings or quotes that were in place before setting the 2nd payment to 60 days out? If so, those pre-existing bookings or quotes will retain the rules from before. You hav…

(Posted Mar 5, 2019 10:55 PM)

Feature Requests » Price comparison widget

The Book Now/Inquiry widget already shows a quote in real time, so this would be basically be some kind of dynamic discount showing like: "Money saved by booking direct: $35.18" Which would be base…

(Posted Mar 5, 2019 10:54 PM)

Feature Requests » Forum Search Feature

For sure. The forum needs some love. In the meantime, you can use the search box on the Support page and it will return results from the forum and blog as well as support docs. I'm talking about t…

(Posted Mar 5, 2019 10:52 PM)

General Help and Questions » email address not verified

HI Cathleen, By default, all outbound email that OwnerRez sends on your behalf (from you to your guests) is addressed from a FROM address that looks like that but the REPLY-TO address is your actual…

(Posted Mar 5, 2019 10:51 PM)

General Help and Questions » Day of week email trigger

Sorry, Glenn. It wasn't ignored on purpose, I promise! There isn't a way to do that currently, as you already know, but it's something we've kicked around internally. It's difficult to create a sche…

(Posted Mar 2, 2019 8:08 PM)

Feature Requests » Email trigger criteria based on whether Rental Agreement is signed

You can do this... Set up a trigger to send to you [x] days before arrival and set criteria to Renter Agreement Signed = NO

(Posted Mar 1, 2019 9:12 AM)

General Help and Questions » Smart Lock Generation Codes

Yep - my thinking as well. The wifi tracking and all is nice, but there's never really a time when I need to rescind codes in the middle of a stay. I'd rather have something that just works, withou…

(Posted Feb 28, 2019 9:16 AM)

General Help and Questions » Travel Insurance

Good idea

(Posted Feb 28, 2019 9:10 AM)

General Help and Questions » Property colours in reports

Can't do that at the moment. The graph colors are auto generated on the fly. That's brilliant though - we should make those the same as the property colors. So obvious.

(Posted Feb 27, 2019 6:14 PM)

General Help and Questions » Smart Lock Generation Codes

Stacy, the eRentalLock door locks are a bit different. Those only do the 10 digit codes and that's set by eRentalLock servers. We can't change that or shrink it to smaller digits. Btw, I personall…

(Posted Feb 27, 2019 6:14 PM)

General Help and Questions » Quick Books Integration

Hi Dianne, Thanks for posting. I would recommend talking with our friends at Ximplifi Accounting: https://ximplifi.com/ If you'd like, I could make an introduction email to our contacts over there…

(Posted Feb 27, 2019 6:11 PM)