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Stacy, also check this support article out. Forgot we had this one:
https://www.ownerrez.com/support/articles/renter-legal-agreements
(Posted Feb 13, 2019 10:42 AM)
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Feb 13, 2019 10:42 AM |
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For sure. Create a custom field definition called Property Zillow Link (with short code PXZILLOW) and then fill in that Zillow URL in that new custom field on every property. Then, in your email te…
(Posted Feb 13, 2019 10:41 AM)
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Feb 13, 2019 10:41 AM |
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Hi again Stacy, sorry for the lack of support articles on the subject! One of our major goals for 2019 is correcting that.
Basically, the renter agreement is presented to the guest one of two ways:…
(Posted Feb 13, 2019 10:38 AM)
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Feb 13, 2019 10:38 AM |
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Never heard of that before. Brilliant little tool! No promises, but I did fire off an email to them and ask if they have integration options. That might be a cool stat to show on bookings - how ma…
(Posted Feb 13, 2019 10:34 AM)
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Feb 13, 2019 10:34 AM |
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Yes, our damage protection (ARD) product covers all bookings equally. You don't pick or choose (or offer it optionally to guests on a case by case basis) like you do with travel insurance. It cover…
(Posted Feb 13, 2019 10:30 AM)
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Feb 13, 2019 10:30 AM |
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You can't set up "direct" syncing between HomeAway and Airbnb in the API sense but you can with calendar syncing, yes. That's just something to keep one side updating with bookings/blocks from the o…
(Posted Feb 13, 2019 10:27 AM)
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Feb 13, 2019 10:27 AM |
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Sexy looking site, Stacy! I notice the inquiry widget you dropped on the Contact page. If you get credit card processing (or some payment method configured) you should add a Book Now button to that…
(Posted Feb 13, 2019 10:16 AM)
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Feb 13, 2019 10:16 AM |
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Cheryl's issue was something different - it was matching to a different booking than she thought for the same property/dates - so it's not related to this.
@Jim:
Can you create a ticket (email help@…
(Posted Feb 13, 2019 10:14 AM)
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Feb 13, 2019 10:14 AM |
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Rich, good idea! We do have name correction on inquiry parsing. Looks like we should do the same for channel imported bookings as well. Given their huge size, you'd think the channels could do tha…
(Posted Feb 13, 2019 10:01 AM)
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Feb 13, 2019 10:01 AM |
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@Jim:
No tutorials yet. Sorry for the lack of support on that subject. When you click the button, a little window will open that will show you what will be pushed across. Click the See Details lin…
(Posted Feb 13, 2019 9:54 AM)
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Feb 13, 2019 9:54 AM |
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Hey guys, sorry for the delay in responding. You set that on the property rules now, not the payment method (check method) itself. Each property can define when, or if, it accepts checks and how fa…
(Posted Feb 12, 2019 6:03 PM)
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Feb 12, 2019 6:03 PM |
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Hi Kimberly,
Here's a few I like to give out when answering similar questions in the ticket system:
https://www.shenrent.com
https://sasquatch.vacations
https://www.mtshastavacationrentals.com
ht…
(Posted Feb 12, 2019 6:00 PM)
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Feb 12, 2019 6:00 PM |
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Ross hit some good points overall. It comes down to how much you want a custom look and feel versus the time spent in wiring up widgets or managing your page content (property photos, description, e…
(Posted Feb 10, 2019 10:27 AM)
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Feb 10, 2019 10:27 AM |
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I just threw that form up there for users that want to start applying early. Soon, we'll have a baked-in application page that you can use to start an application from within OwnerRez.
(Posted Feb 9, 2019 10:20 AM)
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Feb 9, 2019 10:20 AM |
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On the release page, if it fails to release, it will show you a Mark As Released button. Click that and it will force-release it in the system. If you can send us a ticket privately, we'll look int…
(Posted Feb 6, 2019 9:06 AM)
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Feb 6, 2019 9:06 AM |
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Ouch! That happens sometimes once a year when the big companies throw in "annual renewal" fees. Sometimes it's just a nonsense fee to purposefully push out smaller accounts they no longer want.
We…
(Posted Feb 6, 2019 8:53 AM)
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Feb 6, 2019 8:53 AM |
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Are these emails all custom templates (ie. that you created from scratch) or emails that are sent from the system as a hard-coded notification? If they are custom templates, then it should be easy t…
(Posted Feb 4, 2019 4:11 PM)
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Feb 4, 2019 4:11 PM |
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Thanks for the advice on iPhone, Rich! Helpful!
(Posted Feb 4, 2019 4:09 PM)
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Feb 4, 2019 4:09 PM |
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Emails to guests can be customized using email templates (Settings > Email Templates). That page has a list of system-defined events and then custom ones you can create (to send with triggers). You…
(Posted Feb 4, 2019 4:06 PM)
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Feb 4, 2019 4:06 PM |
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Hi Rich, the webhooks we have are limited to specific partners only as they are really tailored to specific use cases. We've love to open that up for wider access but it would take a lot of time for…
(Posted Feb 4, 2019 4:02 PM)
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Feb 4, 2019 4:02 PM |
