|
[quote=Ross C]"draconian treatment of owners"
They all seem to do that in one way or another.[/quote]
For sure. The only one that doesn't appear to completely hate owners is Booking.com, but then …
(Posted Jan 30, 2019 6:55 PM)
|
Jan 30, 2019 6:55 PM |
|
That's the "send me a copy" copy you are getting. The guest is getting one too. If you look at the outbound email (top Email menu) it will show you all the email going out, including ones to you an…
(Posted Jan 30, 2019 4:38 PM)
|
Jan 30, 2019 4:38 PM |
|
Sort of, yes. You can just not send the second quote email. You would change the "available" reply to use the same message body (same field codes, etc) as the quote email so that it looks the same. …
(Posted Jan 30, 2019 4:38 PM)
|
Jan 30, 2019 4:38 PM |
|
It must have changed, at least for the PMs that use our API integration. Even with one payment made, the contact info is shown (we have it in OR immediately) and you can email them.
(Posted Jan 30, 2019 4:36 PM)
|
Jan 30, 2019 4:36 PM |
|
Randy, we haven't partnered with any other cleaning apps specifically, but they could have used our API and built in integration on their end without us knowing. Jim and the guys at ResortCleaning a…
(Posted Jan 30, 2019 4:34 PM)
|
Jan 30, 2019 4:34 PM |
|
The PMs that have set up TA integration are getting inquiries and bookings for sure - there's a steady stream of them coming through per day/week - but it's definitely a lot less than in years past. …
(Posted Jan 30, 2019 4:22 PM)
|
Jan 30, 2019 4:22 PM |
General Help and Questions » Pushing rates
Make sure to set a "standard rate" on your period rates first. Or do that and then ask again. We found out that that was the holdup. If there is no standard rate, their code doesn't try to switch …
(Posted Jan 25, 2019 5:32 PM)
|
Jan 25, 2019 5:32 PM |
General Help and Questions » Pricelabs
From the app side of things...
Seems to be smooth overall. Their servers write to ours a couple times per day as needed. We have found them easy and straightforward to work with.
There is one thi…
(Posted Jan 24, 2019 2:09 PM)
|
Jan 24, 2019 2:09 PM |
|
Hi Richard,
Sorry for the delay in responding. My first thought is - you'd need to ask ResortCleaning that! I'm sure that's not the answer you're looking for. 🤪
Let me reach out to my contacts o…
(Posted Jan 24, 2019 2:01 PM)
|
Jan 24, 2019 2:01 PM |
|
Sorry for the delay in responding, BlueMtnCabins. That's a great technique - I love it!
Use the {BTGUESTFEE} field code to insert the fees they paid. Couple caveats:
1) That will include all gues…
(Posted Jan 24, 2019 1:59 PM)
|
Jan 24, 2019 1:59 PM |
|
Hi Mitchell,
Sorry for the delay in responding. That would just be one 1 property. A property is one individually-rented unit. It doesn't matter how many national/regional listing sites (or even…
(Posted Jan 24, 2019 1:56 PM)
|
Jan 24, 2019 1:56 PM |
|
Sorry for the delay. We're looking.
(Posted Jan 24, 2019 1:53 PM)
|
Jan 24, 2019 1:53 PM |
|
Good idea, Rich. Not sure we would do it exactly that way, but we could be watching for empty booking field codes that are marked as required and at least allowing you to filter for that (like not-si…
(Posted Jan 24, 2019 1:48 PM)
|
Jan 24, 2019 1:48 PM |
|
Yes, good eye on that. We are going to be adding specific enumerations on surcharges for known fees like cleaning, pet, extra guest, firewood and so on. Our API integration with HomeAway actually h…
(Posted Jan 24, 2019 1:46 PM)
|
Jan 24, 2019 1:46 PM |
|
Hi Cathleen,
Thanks for reporting back. For anyone else that is wondering, you can adjust that on the quote rules. Look for the rules tab.
PS. I don't believe a non-admin user can delete forum t…
(Posted Jan 24, 2019 1:43 PM)
|
Jan 24, 2019 1:43 PM |
General Help and Questions » Pushing rates
Fees are something you need to set manually in VRBO and Airbnb. We do set the cleaning fee, extra guest fee and pet fee in VRBO if we see that you have one in OwnerRez, but there are other types of …
(Posted Jan 24, 2019 1:42 PM)
|
Jan 24, 2019 1:42 PM |
|
Thanks for the notice on the check always showing the total. We'll take a look. That might be because the arrival date of the booking is soon but then, if that were the case, the 50% option wouldn'…
(Posted Jan 24, 2019 1:38 PM)
|
Jan 24, 2019 1:38 PM |
|
We do have an Expenses area - and we're expanding that this year for bank account tracking and QB syncing - but Tim is right. You really need to have a separate accounting system (QB, Sage, Xero) th…
(Posted Jan 24, 2019 1:17 PM)
|
Jan 24, 2019 1:17 PM |
|
Good tip, Rich. Yes trigger emails will try again the next day if the "try again" option is set for missed triggers.
In general, triggers are kind of temperamental and hard to control because they …
(Posted Jan 24, 2019 1:14 PM)
|
Jan 24, 2019 1:14 PM |
|
Sorry for the lack of response here. No ETA or news on Kaba yet. It's on our dev roadmap for 2019 for sure, but we have to get some other stuff combed out of our hair here first.
(Posted Jan 24, 2019 1:06 PM)
|
Jan 24, 2019 1:06 PM |
