Paul W

OwnerRez Team Member
Joined June 2009
833 posts
Topic

General Help and Questions » Ribbon Calendar on Mobile

Ah it's a Wix website. There are a number of issues with Wix websites because of how they position/draw content in their pages. To make Wix work, you have to allocate enough space for the entire wid…

(Posted Oct 3, 2018 1:09 PM)

General Help and Questions » Ribbon Calendar on Mobile

Sorry for the delay in responding! Somehow this one slipped by. Do you have link to the page you're working on? I looked at your profile but couldn't find it on your website. In general, our widge…

(Posted Oct 3, 2018 12:39 PM)

General Help and Questions » CSS to hide "Sorted by" on Availability/Property Search Widget

Hi David, You beat me to it! However, I would tweak that CSS a bit to be more exact. In your example, you're targeting all buttons that are small (btn-xs) which could hit a bunch of other buttons.…

(Posted Oct 3, 2018 7:46 AM)

General Help and Questions » Channel Bridge hangs analyzing reviews

We have released a new version of Channel Bridge that should fix this issue. Update to the latest version. You can read about how to check for latest version # and how to force an update here: https…

(Posted Oct 2, 2018 1:38 PM)

General Help and Questions » Channel Bridge hangs analyzing reviews

Hi Marina's Edge, can you follow the instructions above about sending your log in? We're seeing this from a wide sub-set of VRBO users. That log helps a lot.

(Posted Oct 2, 2018 8:46 AM)

General Help and Questions » Channel Bridge hangs analyzing reviews

An update has been released. Make sure you're using the latest version of Channel Bridge. Here's an article on how to make sure you're on the latest version and how to force an update if you're not…

(Posted Sep 26, 2018 1:13 PM)

General Help and Questions » Channel Bridge hangs analyzing reviews

That's what I figured. We are working on a hotfix for that as I write this. We identified this earlier today with others. Will circle back to this thread when Channel Bridge is updated. FYI - for…

(Posted Sep 25, 2018 5:26 PM)

General Help and Questions » Is there an option to charge for additional persons?

Welcome!! 😁

(Posted Sep 25, 2018 1:25 PM)

General Help and Questions » AirBnB

Hi Greg, We now have a Channel Bridge tool that allows you to bring in Airbnb booking information (guest, contact, charges, payments) quickly after a booking is imported into OwnerRez. It works for…

(Posted Sep 25, 2018 12:51 PM)

General Help and Questions » Is there an option to charge for additional persons?

Select $75 per night with no multiplier. Then down below in the Booking Criteria, select if Number of Guests is greater than 2. This will target any booking that has more than 2 guests and add a fl…

(Posted Sep 25, 2018 12:42 PM)

General Help and Questions » Channel Bridge hangs analyzing reviews

Hi James, This may be happening because the properties list in Channel Bridge is not populating correctly with your VRBO properties. It should only take a few seconds to analyze the reviews and spi…

(Posted Sep 25, 2018 12:37 PM)

General Help and Questions » Is there an option to charge for additional persons?

Hi Kristine! Yes, you would use surcharges for that (look in Settings > Surcharges). Create an automatic surcharge called "Extra guest fee" and make the amount $75, then set the multiplier to "gues…

(Posted Sep 25, 2018 12:33 PM)

General Help and Questions » Add-ons/Packages

Apologies! I just saw your reply. This is functionality that only exists in the OwnerRez booking process (ie. Book Now widgets, hosted website, accepting a quote, etc). If the guest books on a cha…

(Posted Sep 9, 2018 11:00 AM)

General Help and Questions » Self-Defense - Adding Fees to AirBnB, Booking.com & Others

Hey Ross, The channels definitely don't care about your property and will make very little (no?) effort to back you up. They're all about their fee structure and automating as many guests through t…

(Posted Sep 9, 2018 10:58 AM)

Blog » OwnerRez co-sponsoring the Santa Cruz Vacation Rental Bootcamp by VR Mastered

Don't miss this OwnerRez-sponsored opportunity! Our friends Tyann Marcink and Alanna Schroeder teach the VR Mastered #vacationrentalbootcamp only once a year. This year it is in Santa Cruz, Calif…

(Posted Sep 4, 2018 10:29 AM)

General Help and Questions » Add-ons/Packages

Hi Abiquiu, Yes, you can do that. Those are called "optional surcharges". Go to Settings > Surcharges and create one, select optional surcharges and then fill out the rest. Lot of options there, …

(Posted Sep 3, 2018 2:11 PM)

General Help and Questions » Quote widget - how to make entering the number of children required

Hi BlueMtnCabins, there is no way to delay the quote generation until after children are entered. You could set a property rule that at least 1 child be required but then that would mean every booki…

(Posted Jul 30, 2018 8:47 AM)

Feature Requests » Quickbooks Desktop

Hi Norman, sorry for the delay on this. Just noticed your response here from a couple weeks ago... I don't have any documentation on the QB Desktop imports. Other users here may be able to instruct…

(Posted Jul 30, 2018 8:30 AM)

General Help and Questions » Lease form email address

Hey Greg, sorry for the long delay on this one. Just noticed your reply hanging on there... The Airbnb calendar feed (which we automatically consumed and create bookings from) does not export inf…

(Posted Jul 30, 2018 8:22 AM)

General Chat » Alternative to PayPal payment processing

Hi Chris, Thanks for weighing in! I think Lynnbrook is definitely worth it for the low end depending on how much you value your time. The aggregators (Stripe, PayPal) you are comparing them to mak…

(Posted Aug 21, 2017 5:02 PM)